Customer Service Medical Assistant

Location:

Posted:

March 20, 2014

Denisha newson

M E D I C A L A S S I S TA N T

PROFILE: Dedicated and technically skilled Medical Assistant with a versatile back office support skill set

developed through experience and education as a medical assistant. Extensive knowledge and training in

patient care, patient education, medical terminology, healthcare management and administration, combined with

5 years experience as a customer service representative. Effectively manage multiple, high priority projects and

take pride in providing exemplary patient care.

Key Skills and certifications

Great Communication Phlebotomy Microsoft Office & Mac OS X

Patient Focus Care Electrocardiogram Basic Understanding of CPT/ICD 9 Coding

Urinalysis CPR/BLS Certified Dedicated Work Ethics

Hematology Venipuncture and Injections

Medical Assistant Experience

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures,

injections and various diagnostic procedures and ancillary tests (e.g., EKGs, chemistry analysis, and urinalysis).

Ensured the cleanliness, sanitation and maintence of all facilities and equipment

Responsible for diagnostic procedures including Urinalysis, HCG, EKG, and Glucose Testing

Assisting Doctors with minor procedures such as Pap Smears and Bandaging of patient injury

MEDICAL OFFICE ADMINISTRATION EXPERIENCE

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments,

maintaining medical records, patient processing and billing) that allows doctors and back-office team to focus on the

health concerns of their patients.

Filed & faxed patient documentation, conduct incoming and outgoing calls

Efficiently manage correspondences; complete referrals and RX refills

Confirmed and Verified patient insurance policies and eligibility

Collected co-pays and all other necessary fees at end of visit

CUSTOMER SERVICE EXPERIENCE

Strong commitment to customer service, with the ability to build productive relationships, resolve complex issues

and win customer loyalty

Process financial transactions, operate multi-line phone system, manage inventory, and prepare/serve meals.

Consistently praised for producing quality work and delivering high levels of customer satisfaction

Employment History

Toys R US – La Mesa, CA (Stocker), 2013

El Cajon Treatment Center (CRC) – El Cajon, CA (Medical Assistant), 2014 Externship

Education

Concorde Career College – San Diego, CA, 06/2013 – Current

Medical Assistant Diploma

Mount Miguel High School – Spring Valley, CA, 2008-2012

High School Diploma