Customer Service Medical Assistant

Melissa Morris

**** ******* **.

Middletown, OH

45042

Home Phone: 513-***-****

Cell Phone: 513-***-****

e-mail: ***********@*****.***

Education:

Sinclair Community College - G.P.A. 3.8

Southwestern - G.P.A. 4.0

Edgewood High School – Graduate

Courses of Study:

• Anatomy & Physiology 1 & 2

• Medical Terminology

• ICD 9 CM - Medical Coding

• Allied Health Math

• Pathology

• Phlebotomy - ASCP Certified December 2012

Completed 100 hour of clinical time at Bethesda North Hospital 4-25-12

Computer Experience:

• Microsoft Word

• Microsoft Excel

• Internet Software Program

Objective: To obtain employment in an environment that I can achieve personal and professional growth.

Work Experience:

Ascendum: 1/13 - Present

Job Title: Call Center representative

• Set up prescription refills through Took in inbound calls for Kroger Pharmacy

• the computer system

• Gave customers status information concerning their prescriptions

• Billed customers medication through insurance

• Resolved customer conflicts

Stronghold: 9/07 – 7/13

Job Title: Assistant Manager

• Customer service

• Rent and lease office and storage space

• Accounts receivable and payable.

• Collections

Kroger 11/04 – 3/07

Job title: Customer service/Office

• Cashier

• Bank Functions

• Assist with running front end of store

Planned Parenthood: 2/02 – 8/04

Job title: Medical Assistant

• Greeting patients

• Scheduling appointments

• Taking patient histories

• Managing patient files

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