Customer Service High School

Shannon M. Baxter

***** *'Enfant Drive

Fort Washington, MD 20744

Telephone: 240-***-****

E-Mail: *********@*****.***

OBJECTIVE

To obtain a position that will broaden my work experience and enhance and

expand my skills.

EDUCATION

2008- Present DELAWARE STATE UNIVERSITY

Dover, Delaware

Major: Movement Science

Scholastic Grade Point Average: 3.0

2004-2008 FRIENDLY HIGH SCHOOL

Fort Washington, MD

High School Diploma

Scholastic Grade Point Average: 3.2

WORK EXPIRENCE

03/2006 - Current MARYLAND NATIONAL CAPITAL PARK AND PLANNING COMMISSION

Fort Washington, MD

Administrative Assistant

. Ensured that the office facilities are clean at all times

. Ensured that office utilities( i.e. Gym) are not misused

. Maintained office filing and storage systems

. Answered incoming calls and requests

. Microsoft Word, Microsoft Excel, Power point and Internet.

. Responsible for typing all company documents and

correspondences..

. Greeted visitors, determined the nature of dealing and

directed them to correct person

. Providing exceptional customer service

06/2006 - 08/2006 MARYLAND NATIONAL CAPITAL PARK AND PLANNING COMMISSION

Fort Washington, MD

Camp Counselor

. Assumed responsibility of the safety of all campers and

reported all incidents to the nurse

. Assist staff with all camp activities

. Attended all scheduled meetings and trainings

. Served as a positive role model for youth

. Performed other duties as assigned

06/2010 - 05/2012 SEARS Dover, DE

Loss Prevention

. Assisted store with investigations

. Detect and apprehend shoplifters

. Perform camera surveillance

. Open and close the store

. Enforce stock protection standards

. Provide physical security

. Respond to all calls of urgent situation in the store

. Ensured programs to prevent and detect internal theft are

followed

05/2012 - Current THE CHEESECAKE FACTORY Arlington, VA

Server

. Answered questions regarding the menu

. Took orders and bring beverages and food to customers

. Removed plates from the table when diners end their meals

. Assisted with cleaning previous to opening or after closing

of restaurant

. Performed other duties as assigned

. Provide excellent customer service

08/2012-05/2013 Delaware State Strength and Condition Facility

Training Internship

. Work in collaboration with program head coaches on scheduling

and development of specific workout programs for all specific

teams and individuals.

. Identify equipment repairs, modifications and recommendations

for purchases to maintain and improve all training facilities

. Establish healthy professional relationships with students

and athletes

. Evaluate athletes' skills and review performance records to

determine their fitness and potential in a particular area of

athletics.

. Monitor athletes' use of equipment to ensure safe and proper

use.

05/2013-Current Haden Sports and Performance

Training Assistant

. Provides guidance in proper exercise technique

. Assists member-clients in establishing

effective fitness/wellness goals

. Motivate clients and serve as a training partner

. Understand the needs of the client

. Ensure that the exercise equipment are in good condition

. ensure that the designed workout routine is followed properly

AWARDS AND RECOGNITION

11/2007- 03/2008 Team Captain Fort Washington, MD

Friendly High School

05/2007 Best Defensive Player Fort Washington, MD

Friendly High School

03/2007 Honor Roll Fort

Washington, MD

Friendly High School

EXTRA CURRICULAR ACTIVTIES

08/2005-11/2007 Varsity Volleyball Fort

Washington, MD

Friendly High School

11/2005-03/2008 Varsity Basketball Fort Washington, MD

Friendly High School

SKILLS

. Well-educated in the areas of human anatomy and physiology

. Computer and Internet literate; moderate typing abilities.

. Customer service focused and solution oriented

. CPR and First aid Certified

. Assertive, self-motivated, goal-oriented, organized and efficient.

. A Flexible, Cooperative, hard worker, team player and reliable.

. Able to perform well in a fast-paced work environment

. Ability to converse clearly and proficiently with customers and

coworkers

. A good morale builder.

. Good mathematics and written communication skills

. Proficient in Word, Excel and PowerPoint

REFERENCES

Available on request.

Contact this candidate