Customer Service Administrative Assistant

ARLENE SABRENA FARMER

**** ***** **** *****

Lithonia, GA 30038

770-***-****

***********@*******.***

HIGH POTENTIAL ADMINISTRATIVE PROFESSIONAL

I have worked full-time as an Administrative Assistant in a company

that utilized my organizational and leadership skills with my office

management skills. Therefore, I became the point person to facilitate

operations of three departments. I am an administrator who goes above

and beyond basic administrative tasks and takes on multiple projects

at once. I have an excellent work ethic and strength in boosting

company morale. I also have solid experiences working with phone

coverage and supportive customer service, to internal and external

clientele.

SUMMARY OF QUALIFICATIONS

Communication Skills

Organization and Leadership Skills Training & Development

Administrative Support Detailed Oriented and Multi-task

Time Management & Prioritization Independent and Team-Oriented Worker

Friendly Customer Service Provider Committed & Dedicated to established

Good Public Relations and Problem Goals

Solving Skills Handled Confidential Material

Technical Skills (Microsoft/Internet) Independent Self Starter

AREAS OF EXPERIENCE

Operations:

. Implemented and developed the filing system to strengthen the

operational structure

. Generated the meeting minutes and transcribed them for distribution to

various departments

. Organized, composed and produced letters, charts and graphs, email and

other documents

. Collaborated with the engineering team to ensure smooth work flow and

efficient organization operations

. Accountable for all operations of busy office, including work orders

and maintenance

. Maintained calendar and coordinated the scheduling of meeting rooms

. Gathered information to establish a monthly newsletter of upcoming

activities for the department

. Evaluated and assessed clients progress in a system generated

spreadsheet

. Created and presented daily plans of operations

. Handled basic office equipment efficiently to get the job done (Typing

60+wpm, Microsoft Office Suite: Excel, PowerPoint, Word and Outlook)

. Developed and implemented lesson plans in training for orientation,

customer service and skills training

. Kept the office neat and supplied with tools needed for daily

operations

Research:

. Investigated and analyzed client complaints to identify and

resolve issues

. Balanced books with merchandise sold to update purchases

. Prepared and managed budget

Vendor Management:

. Handled all purchasing of equipment and supplies

. Negotiated low vendor rates for office supplies and equipment

. Identified cost effective alternatives

. Coordinated the authorization and payment by the due dates of bills to

eliminate late fee charges

Multitasking:

. Demonstrated proficiencies in telephone, e-mail, faxing and front-

desk reception within the department

Payroll Assistance:

. Assisted with payroll preparation and entered data into cumulative

payroll document

Data Entry:

. Reviewed and updated client correspondence files and scheduling

database

. Updated manuals for distribution to departments

. Entering patient information into the Clinic Source System

Administration:

. Performed administration tasks such as filing, developing

spreadsheets, faxing reports, photocopying,

collating, and scanning documents for inter-departmental use

. Prepared various documents which included invoices, reports, memos,

letters, and responses to correspondence, spreadsheets and

presentations to ensure the best possible customer service to clients

. Systematically transcribed and distributed meeting minutes in the

designated time frame from a recording

Customer Service:

. Gained respect of potential clients by greeting them in a friendly

courteous manner on the phone and off

. Handled customers effectively by identifying needs, quickly gaining

trust, approaching complex situations and resolving problems to

maximize efficiency

. Improved customer service by becoming the point person for various

departments in handling work order request

PROFESSIONAL EXPERIENCE

Receptionist, Manpower Temp Agency: Assignment-Primary Sandy 2013 - 2014

Pathways (clinic) Springs, GA

Art Teacher, New Birth Christian Academy Lithonia, GA 2007 - 2012

Administrative Secretary, DeKalb Medical Center Lithonia, GA 2005 - 2006

Drama Teacher, Faith Academy Christian School Lithonia, GA 2002 - 2004

Contract Work:

Freelance Artist/Performer, The Creative Woman Lithonia, GA 2001 -

Present

Personal Administrative Assistant, Therone Pratter Decatur, GA 2012 - 2013

Personal Admin. Assistant, Lolita Snipes Production Atlanta, GA 2012 - 2012

Company

Testing Proctor, Georgia Connections Academy Duluth, GA 2013 - 2013

Sales Associate, AFLAC Conyers, GA 2007 - 2007

Merchandise Clerk, G Four Productions, Inc. Atlanta, GA 2005 - 2008

Substitute Teacher, Cathedral Academy Decatur, GA 2004 - 2005

Drama Camp Instructor, The New Jomandi at Rico Community Atlanta, GA 2003 - 2003

Center

EDUCATION

New Horizon Computer Learning Center

Upgrade of skills in Microsoft Office Suite 2010

Illinois State University

Bachelor of Science in Business Administration

Art Institute of Atlanta

Associate in Visual Communications

PROFESSIONAL DEVELOPMENT

High Honor's Certification (The Art Institute of Atlanta)

INS 21, INS 22 and INS 23 Certification (The Insurance Institute of

America)

Christian Research and Development Certification (Biblical Counseling)

FEMA certified in ICS 100 Introduction to Incident Command Center

CPR Certification

ARLENE SABRENA FARMER

5893 TRENT WALK DRIVE, LITHONIA, GA 30038/770-593-

2833/***********@*******.***

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