Customer Service Data Entry
Resume:
Kay McFarland
**** ****** ***** **********, ** **039 678-***-**** *********@*****.***
OBJECTIVE
I’m looking to nurture my career in a challenging and dynamic environment. To work in a
professional atmosphere that will advance my analytical skills as well as my ability to
multi-task. The challenge of making a problem an opportunity exhibits my motivation and
dedication.
PROFESSIONAL & SYSTEMS PROFILE
• Analytical Skills Data Entry LPS Systems
• •
Trustmark Excellent Customer BIAS
• • •
Service
CRT Act II Lotus Notes and Outlook
• • •
Goal-oriented Ability to see projects
• •
MS Word
•
individual with from concept to fully
strong leadership operational status
capabilities
EDUCATIONAL PROFILE
1994-1996 American Institute Banking (AIB), Atlanta Ga
1994-1995 Corbel Pension Training, First Data, Atlanta Ga
PROFESSIONAL EXPERIENCE
Securities Services Coordinator - SunTrust Bank, Atlanta, Ga 2005 - 2013
Effectively manage customer inquiries for the mid-Atlantic region by ensuring that
all service standards are met
Conduct collateral audits via checking physical file against coded files in the trust
system
Reconciled incomplete files, recommend future audits processes and frequency
Modified collateral process and documents, saw the process through with
continued communication with management as well as updating the system on a
continual basis
Funding/Post Closing Coordinator – Country Wide Home Loans, Atlanta, Ga
2002 - 2005
Complete preparation for home loan closures via file or title review
Funding transactions
Conduct post loan closures reviews
Review and Reconcile HUD-I Settlement statement
Sr. Loan Specialist/ Jr. Underwriter – Bank Of America, Atlanta, Ga 2000 - 2002
Process conventional loans, conforming loans and non-conforming loans
Maintain credit authority to sign-off on 95% of loan products
Coordinate loans
Pricing programs to ensure customer service excellence with a monthly pipeline of $4-5
million
References Available Upon Request
Kay McFarland
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