Administrative Assistant Customer Service

Linh Vo

***** ****** **** ****

Houston, TX ***41

E-Mail: ******@*****.***

Mobile: 832-***-****

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PROFESSIONAL OBJECTIVE

Seeking a challenging and meaningful clerical position to provide superior

services to all employers and vendors

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PROFESSIONAL EXPERIENCE

TNH Technology, Inc.

January 2009 to December 2013

Houston, TX

Administrative Assistant

Supported day to day office activities

Answered, screened and transferred inbound phone calls

Received and directed visitors and clients

General clerical duties included photocopying, fax and

mailing

Maintained electronic and hard copy filing system

Retrieved documents from filing systems

Handled requests for information and data

Resolved administrative problems and inquiries

Prepared written responses to routine enquiries

Enter employees' time sheets

Prepared and modify documents included correspondence,

reports, drafts, memos and

e-mails

Scheduled and coordinated meetings, appointments and travel

arrangements

Prepared agendas for meetings and prepared schedules

Recorded, compiled, transcribed and distributed minutes of

meetings

Opened, sorted and distributed incoming correspondence

Maintained office supple inventories

Pegasus-International, Inc.;

October 2006 to November 2008

Houston, TX

Administrative Assistant

Word processing letters, memos and letters

Managed the office file system

Prepared extensive correspondence and written communication

Participated in and coordinated a wide range of projects

Maintained client databases

Organized incoming and outgoing mail

Managed purchases, generated and maintained equipment records

Collaborated with department manager for accuracy for final copy from

draft to distribution

Coordinated work flow

Produced professional and detail spreadsheets consisting of, but not

limited to, client and vendor databases and contact information, as

well as meeting all requirements for specific and extensive data entry

Received all incoming shipments, ensured correct contents, as well as

prepared and shipped outgoing packages quickly and correctly shipping

to corresponding recipients

Operated and maintained all printers, fax machines, copiers,

computers, and postage machines

Supervised entire sample department, including handling all client

orders, following up to confirm satisfaction, screening and

distributing incoming orders, and kept all sample department documents

organized and easily accessible for future reference

Maintained organized and functional filing systems of all orders,

quotes, graphic designs, client logos, and vendor information

regarding products, pricing and specifications for orders

Innova Electronics April 2005 to

August 2006

Houston, TX

Document Control

Controlled, assigned and tracked system access

Performed all document control duties including processing deliverable

engineering drawings, vendor drawings and documentation

Implementing processes and tools, providing system reports,

maintaining and updating electronic information systems, distribution

documents and ensuring accuracy of all documentation

Ensured changes and revisions are clearly identified

Ensured that documents remain legible and identifiable

Prevented "unintended" use of obsolete documents

Created Bill of Materials

Filed documents, records reports and other correspondences

Maintained drawing information and reports in a database

Processed incoming and outgoing transmittals and documents

Ensured documentation meets quality and project standards

Provided document control assistance to the project team as required

Assisted in the turnover of documents and drawing at the completion of

jobs

National Lending Corporation; September

2001 to February 2005

Houston, TX

Loan Officer

Data entry application of loans

Maintained and updated records and files for processing mortgage loan

applications

Analyzed applicants' financial status, credit, and property

evaluations to determine feasibility of granting loans

Opened the escrows, ordered credits reports and appraisals reports

Projections architectural environment, appraisal reports and flood

certification

Reviewed loans files

Coordinated underwriting activities, including site inspections

Verified and validated supporting income, asset and liability

documentation to support underwriting decision

Explained to customers the different types of loans and credit options

that are available, as well as the terms of those services

Reviewed loan agreements to ensure that they are complete and accurate

according to policy

Computed payment schedules

Stayed abreast of new types of loans and other financial services and

products in order to better meet customers' needs

Submitted applications to credit analysts for verification and

recommendation

Handled customer complaints and take appropriate action to resolve

them

Worked with clients to identify their financial goals and to find ways

of reaching those goals

Analyzed potential loan markets and develop referral networks in order

to locate prospects for loans

Wal-Mart Pharmacy June 1995

to February 2001

Houston, TX

Certified Pharmacy Technician

Communicated with insurance company and doctors to maintain the

integrity of the prescription

Accounts payable and receivable for drugs and over the counter

products

Maintained customer and drug database

Maintained prescribe drugs and over the counter drugs inventory

Assisted the pharmacist with technical tasks

Assisted to the pharmacist in dispensing prescription drugs

Received written prescription or refill requests and verify that

information is complete and accurate

Answered telephones, responding to questions or requests

Assisted customers by answering simple questions, locating items or

referring them to the pharmacist for medication information

Cleaned, and helped maintain, equipment and work areas, and sterilize

glassware according to prescribed methods

Established and maintained patient profiles, including lists of

medications taken by individual patients

Ordered, labeled, and counted stock of medications, chemicals, and

supplies, and enter inventory data into computer

Received and stored incoming supplies, verify quantities against

invoices, and inform supervisors of stock needs and shortages

Operated cash registers to accept payment from customers

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EDUCATION

Westfield High School

September 1988 to May 1992

Houston Community College - Accounting

September 1992 to May 1994

Pharmacy Technician Certification

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COMPUTER & QUALIFICATION SKILLS

Microsoft operating systems (Windows XP, Vista, & 7 - Home and Professional

Edition)

Microsoft Office XP, 2003, 2007 & 2010 (Word, Excel, PowerPoint, & Outlook)

Documentum

Typing: 55 WPM, 10 Keys

Fluent in English & Vietnamese: speak, reading, and writing

Eleven years of customer service experiences

Experienced and comfortable working with clients and presenting information

Team player and multitask

Detail oriented and self motivated

Ability to adapt to environment and fast learner

Contact this candidate