Name: PANKAJ GARG

Phone: 732-***-****

Email: acc8gs@r.postjobfree.com

Professional Summary

. 12+years as An analytical and result-oriented IT Project Manager and

Software Business Analyst

. Thorough experience in all phases of Project management, SDLC, Product

Development life cycle andApplication Management

. Proven ability inbridging the gap between business and IT by helping

realize the benefits of IT in proactively solving business issues

while improving processes and effectively managing costs and

mitigating risks.

. Well experienced in Business Analysis, Requirements Capture,

Feasibility Study, Requirement Analysis, Working closely with

technical teams and transforming Business Requirement into Technical

Requirements, Reviewing Data Models, Quality Assurance, System Testing

/ Integration Testing / Stress Testing / User Acceptance Testing

. A track record of building effective relationships and working

effectively with all stake-holders and project teams

. Staff management, Vendor management

. High availability architectures, Disaster Recovery designs and

implementations

. Process definition and documentation.

. Rich work experience that spanned across reputed organizations: Patni

Computers, HCL, Orange Business Services

Certification / Trainings

Project Manager Professional Team Management & Leadership

(PMP) Certification 2005

(re-certified 2013)

CompTIA IT Project+ certified Agile Project Management -

2004 Training

ITIL foundations certified 2006 Oracle Training

Six Sigma Green Belt certified Telecommunications

2006

Time Management Situational Leadership - Ken

Blenchard

Technical Skills:

1 MS Project

2 Advanced Excel using Macros

3 VBA

4 Visio

5 SQL Reporting services

6 Crystal Reports

7 MS Power Point

8 XML, HTML

9 SQL

10 PL SQL

11 Java

12 SmartDraw

13 JBoss

14 SQL Server, Oracle, MS Access, MySQL

15 Network Programming, TCP / IP Programming

Orange Business Services, Reston VA Jan 2006

- Till Date

Project and Program Management

Orange Business Services is a world-wide leader in communication, network

connectivity services providing integrated IT and telecom solutions for

businesses to large customers, enterprises and corporates across the globe

through its offices in 220 countries around the globe.

. Created and implemented strong project management culture; managed a

challenging customer from "RED" (unacceptable) to "GREEN" (successful)

status.

. Worked with senior corporate leadership to perform workforce management

and finance functions for a startup global program management

organization.

. Selected as Spark leader of the year for delivering, a business critical

and complex project, with zero downtime resulting in significant savings

in higher customer satisfaction.

. Provided project and program-level management for business, development

and deployment activities involving IT/Software services in global

network.

. Provided program office support for local Orange personnel, extensive

external vendor consultants, and three separate off-shore development

partner companies.

. Coordinated planning, schedule, staffing, risks, issues and action items,

communications, meeting behaviors, procurement, metrics, and

organizational alignment and productivity.

. Added high value customer accounts (red carpet) / projects and business

in addition to existing program - proactive systems.

. Won Synergy award for delivering a strategic and transversal project with

teams spread across geographical locations.

. Enhanced operational and financial performance for automation team

. Implemented performance dashboard for program metrics and reporting in

steerco meetings

. Facilitated vendor source selection and contract management for the

firm's PMO: Purchase Requests, Make or Buy analyses, Source Selection

Plan and Matrix, RFPs and RFBs, and formal documentation for contract

closing procedures.

. Manage projects, work assignments, performance assessments, and

professional development of offshore developers, project managers,

systems architects, testers and Increased systems performance and

reliability by over 80%.

. Present periodic Dashboard reports on the current program, future

opportunities and client issues.

. Defined and directed project goals, objectives, critical success factors,

milestones, and risks.

. Present progress and status report to business head and VP through

PowerPoint presentations.

. Generated schedules and budgets in MS Project. Tracked resources,

allocated costs, and generated timelines for the execution of

deliverables for the IT Team.

. Negotiated service contracts and application agreements for ongoing

support. Provided management with reporting on renewals, cost saving

opportunities, and acquisition alternatives.

. Produced communications and training materials for stakeholders through

the use of virtual mediums, formal presentations, and status reports.

. Organized and led regular project status meetings and publish meeting

summaries on action items and next steps to facilitate stakeholder

communication.

. Assembled, led and managed a portfolio of technology projects and

supporting staff in the organization's first-ever PMO. Provided oversight

for the creation and utilization of the organization's first structured

project management methodology.

. Managed systems projects throughout the SDLC and facilitated requirements

gathering sessions between Executive Leadership, Analysts and the firm's

IT Staff. Gathered and documented functional and technical requirements

for the implementation.

. Implementing and maintaining an appropriate Project management

methodology

. Facilitated the right mix of processes and tools for diverse projects.

Clarify to Oceane Migration Project: Project launched to migrate the

business users (~10K) from the existing customer reporting system - Clarify

to group core component - Oceane. The objective of the project was to bring

down the operational cost and consolidate several competing tools and

applications in the same domain - fault management.

Client: France Telecom, Reston VA

Feb 2014 - Oct 2015

Responsibilities included studying and analyzing Oceane viz a viz Clarify

and preparing SWOT analysis; identifying gaps and opportunity areas and

finding and defining solutions to address the gaps if any to help migrate

business and users. This included analyzing user, customer processes and

work flow models amongst the two tools and developing new processes and

migration strategies to reduce customer dis-satisfaction, if any as a

result of migration to new tool. Defined governance model to manage the

complete program that included several applications and interfaces to

assist in the migration. Also included preparing communication plans,

training plans, pilot sessions.

Environment:

Java, J2EE, Clarify, Oceane, EAI, In-house tools and applications (CIS,

IAS, NEST etc), Oracle, Weblogic

BCP Project:Building and commissioning secondary site for business critical

application to help improve overall system / service availability during

planned and unplanned outages.

Client: France Telecom, Reston, VA

March 2013 - Feb 2014

Responsibilities included identifying the business needs and requirements

to be provisioned on the secondary site and the functionality, feature set

to be provided; Infrastructure estimation considering 5 year user growth

period; Synchronization of primary and secondary sites by way of database

replication.

Choice of software, database, operating system, replication methodologies

etc, defining new processes and procedures.

Environment:

In-house developed tools and applications (IAS, NEST and MAS) and COTS -

Spectrum, Java, J2EE, C, Oracle, Weblogic, Tomcat, PL SQL, SQL, Struts

QoS Automation: Generating incidents and tickets on QoS based alarms -

network congestion, slow response time, syslog messages etc.

Client: HSBC, New York

Nov 2012 - March 2013

Responsibilities: Required managing the complete project right from network

monitoring to solution identification; planning, executing, controlling and

closing the project.

Environment: CISCO hardware, HPOV, In-house tools (IAS, NEST, MAS), Clarify

eBonding interfaces:Undertaken to establish an ebond / all-time interface /

near-real-time interface between CRM tool in the customer domain and the

CRM tool on Orange side so as to give visibility and updated status to

customer on its network elements and its related incidents and incident

details. Required developing of adaptor components to fit with different

tools on the customer side, tools ranging from Salesforce to Remedy to

Unicenter TNG to Service Now etc.

Client List includes: IBM Washington DC, Zurich Financial Services, AT&T

Dallas Texas, Audi Herndon VA, JTI, Lloyd, Xerox, GSK, World Bank, Riverbed

San Francisco CA, SITA, Kingfisher, Lufthansa, British Airways, Swiss Re,

BNP Fortis, CISCO San Jose CA, Verizon, Sprint, Numonyx, SIEMENS, 3M,

Philip Morris International, UMG, Maersk, Pfizer, Getinge, NTT

Jan 2011 - Nov 2012

Responsibilities:

This required identification of the customer side reporting system and

mapping the fields, schema, database of the reporting systems on the two

sides - customer and self. Defining mapping rules, EAI interlocks and

mechanisms for 2 way data exchange between systems.

Customer Notification System: be able to generate auto advisory /

notification to customer / customers impacted as a result of network

incidence.

Client: France Telecom, Reston, VA

July 2010 - Jan 2011

Responsibilities: from idea conception to product rollout helping save

several man-hours spent in drafting advisories prone to human errors and

not in time. The system designed was such that all issues, concerns of

human intervention were addressed and focus on customer was maintained. The

idea and the project was very well appreciated.

Customer Site Management Project: Eliminate and reduce data inconsistencies

in the provisioning and fault management chain by creating a repository for

customer management system and all tools in the different chains referring

to the referential for any data requirements.

Client: PMI, UPS, RIO Tinto, Akzo Nobel, Delhi

Feb 2009 - July 2010

Responsibilities: Required evaluating data needs of the existing tool and

comparison with the new referential system, field, schema and database

mapping and creating new interface between the referential system and the

tool in own domain.

Environment:

Clarify, In-house developed tools / applications (Customer Information

System, CORE), EAI

Infrastructure Upgrade: Project initiated to address hardware and software

obsolescence.

Client: France Telecom, Reston, VA

May 2008 - Feb 2009

Responsibilities: Identification and estimation of new hardware, software

and defining and managing plans to upgrade existing systems, applications

in production environment to the new infrastructure without any system

downtime.

Environment: In-house developed tools (IAS, NEST and MAS), Spectrum, Nortel

GMDR, several other alarm reporting tools, Clarify, Oracle, Java, J2EE,

Weblogic etc. Sun Solaris based hardware M5K class of servers with

virtualization.

Spectrum Interface: Establish an interface between Spectrum (CA tool) and

in-house developed tools for trouble ticket generation in CRM tools.

Client: Orange France

Sept 2007 - May 2008

Responsibilities: Project manage all phases of the project ensuring

identification of network monitoring tool and integration with automation

chain to generate incidents / tickets.

Environment: Spectrum, CISCO, ALCATEL, Juniper, BINTEC, In-house tools

(IAS, NEST, MAS)

NEO Automation Project: Automation of NEO gatekeeper switches to provide

ticket automation

Client: Italtel, Washington DC

Feb 2007 - Sept 2007

Responsibilities: The alarms generated from the proprietary NMS (MSEM)

provider Italtel were non-SNMP compliant and the complete project had to be

managed to provide a solution to be able to integrate alarms and traps

generated by MSEM were integrated with in-house developed automation engine

- IAS, NEST and MAS.

EAI Transition Project: Objective to transfer complete ownership -

development, maintenance, Quality, Project Management, Platform Support,

Post Production Support for a certain class of applications - EAI from a

third party outside organization to in-house.

Client: France Telecom, Weenko, Reston VA, Morocco

Feb 2006 - Feb 2007

Responsibilities: This required complete understanding of roles and

responsibilities of the third party tool, strengths and weaknesses, key

customer requirements and expectations and identifying improvement areas

with own team. Identifying of application / tool challenges, understanding

of the tool / application, business processes, support teams, customers,

customer profiles etc and thereby defining complete transition plans.

Franconnect Washington DC June 2005 - Dec

2005

Project Manager

. Organized and led regular project status meetings and publish meeting

summaries on action items and next steps to facilitate stakeholder

communication.

. Led a 20 member team to implement a world class franchisee management

system with rich content and value added services to franchisees,

franchisors and generate a new revenue streams.

. Estimated, scheduled, organized, managed and successfully implemented

projects

. Negotiated long-term pricing with overseas software application

development firm resulting in cost savings.

. Utilized system development life cycle (SDLC) tools, business

methodologies, operational research techniques and flow-charting

techniques to develop customize applications and database programs.

. Oversaw development of Use Case and test plan.

MRI Network: required providing a customized solution to MRI Networks

(Philly based) to help meets its growing business needs and to engage

franchisees and manage those franchisees.

Client: MRI Network, Delaware, Washington DC, Philadelphia

June 2005 - Dec 2005

Responsibilities: Included onsite stakeholder - customer management,

understanding customer profile, customer requirements, story boarding the

complete requirements; liaising with the software development team,

defining project plan (Agile) and providing incremental releases.

Environment: Linux, Apache, MySQL, PHP, Java, J2EE, Crystal Reports

HCL, Delhi Jan 2000 -June

2005

Software Engineer

. Developed several GUI applications using ASP, Java, J2EE, & Visual Basic

. Designed/programmed TCP/IP socket code in C to act as SNMP poller and UDP

port listener to collect alarms and traps from Network devices - routers

and switches.

. Reorganized and optimized database performance by introducing and

converting varchar data types into integer types and improved database

performance by almost 70%.

. Programmed business processing engine using SQL and PL SQL.

. Designed and developed elaborative reporting tools with drill down

graphic functionalities based on network profile of the customer

. Developed solution to monitor and report on network performance of

customers to help perform network audits

. Integrated 3rd party solutions & automation for maintenance activities

. Implemented Microsoft biztalk server, vignette story server, site server

. Developed applications and mobile message system to report network

performance using WAP

Nike Network Monitoring:Nike Sports Conglomerate having regional

headquarters in EMEA, Asia, AMERICAS region wanted to have a network

monitoring solution in place in order to understand and meet the ever

growing demands of network bandwidth by business users, resource intensive

applications

Client: Nike, Portland Oregon

June 2003 - June 2005

Responsibilities: Studying customer requirements, architecting and

proposing solution, customizing the solution per the needs and finally

implementation of the same. This required me to be located onsite at Nike

headquarters in Beaverton in Oregon for almost a year's time during

different times of stages of the project. Brought about significant savings

to the tune of 750,000 USD annually in the form of license cost towards the

usage of Net Reality solutions implemented earlier.

Environment: CISCO routers and switches, In house developed solution and

tools, development tools, Java, J2EE, SQL Server, MySQL, Tomcat, Apache etc

CISCO POC: Proof of Concept showcasing Network Monitoring tool developed

specifically for CISCO devices with an objective to partner with CISCO to

sell monitoring solution as a bundled offer.

Client: CISCO San Jose CA

Dec 2002 - June 2003

Responsibilities: Required to show a proof of concept at CISCO Sanjose,

California to demonstrate a Net flow analyzer developed in-house; this

required me to be onsite at CISCO Sanjose office and providing different

customization and integration options available technically for product

bundling as OEM.

SmartManage: Development undertaken to address demands of Network

Monitoring and Reporting.

Client: AMD Austin Texas

December 2001 - Dec 2002

Responsibilities: As part of the product development team, entrusted with

the task of product designing and development to monitor CISCO based

networks. Required development on LAMP (Linux, Apache, MySQL, PHP)

architecture to contain product costs to as low as possible. Required

complete product documentation and coding standards to be followed with

thorough data flow diagrams etc.

SmartManage came out to be a money spinner, bonanza product developed and

can even be found at google. Received Business Idea of the Year award from

the CEO - Eureka moment.

Environment: Java, J2EE, C, SNMP, TCP IP Programming, CISCO IOS 12.x,

Installer Vise, Draw Objects etc.

Router Manage: Conceived to monitor and track status of the routers,

switches and infrastructure used to provide shared services to the

customers from the shared NOC facility

Client: Container Corporation, Apparel Export Promotion Council, Delhi

Dec 2000 - Dec 2001

Responsibilities: Identification of monitoring services, architecting and

designing the solution and providing automated reports as email attachments

to customer service managers on the utilization trends of network devices

and also integrating with billing systems.

Environment: SNMP Programming, CISCO IOS, MySQL, Java

SNMP Link Analyzer: SNMP based reporting tool for basic network statistics.

Client: HCL

Dec 2000 - August 2001

Responsibilities: Network programming and development of SNMP Link Analyzer

to report link up, down status, MIB walk for complete information on SNMP

parameters of network devices

Environment: SNMP programming, MySQL, Java

SAMSUNG Supply Chain module: Supply chain module development.

Client: Samsung

Jan 2000 - Dec 2000

Responsibilities:

Develop and integrate Supply Chain module for Samsung India Ltd - with

legacy ERP system Product catalogue, purchase, arrival, sales, inventory,

sales forecasting, Ordering, view billing information and order tracking

features.

Environment: Visual Basic, SQL Server

Patni Computers, Mumbai

July 1999 - Dec 1999

Software Engineer

. Development of web based applications and tools for GE Healthcare

CMR Design Automation, Delhi July 1997 - Dec

1997

Sales Engineer

. Performed database testing of automation tools

. Generated several database (Manual, Regression, GUI testing) monitoring

scripts

. Updated/corrected user's manual for the products offered.

. Managed software development projects between technical development and

account management teams.

. Managed client time-entry databases using SQL and performed

troubleshooting of complex database incidents.

Education:

Masters in Computers Management

Bachelor of Engineering (Electronics)

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