Customer Service High School

Bernie Robinson

**** ********* ***** ( Edgewood, MD 21040 410-***-**** (

********@*****.***

Summary of Qualifications

Highly organized and experienced professional with demonstrated abilities

in computer system programming and education. Ability to manage multiple

projects and meet deadlines. Strong work ethic, with a commitment to

excellence in communication and interpersonal skills. Able to effectively

collaborate with all levels of staff members and foster quality

relationships. Capable of learning new systems and procedures quickly,

with an ability to assess situations and make recommendations for changes

and improvement when necessary. Areas of knowledge and expertise include:

( Maintaining Software Systems ( Database Management

( PC Setup and Troubleshooting ( Installation & Configuration of

Hardware

( Compliance with Security and Regulatory Standards

& Software Applications

( Small and large group instruction/training ( Diverse Mechanical Ability

( Communication & Customer Service ( Behavior Management

Proficient in Windows 2000, 2003, XP, Vista; Microsoft Excel, Word,

PowerPoint, Outlook

Military Experience

United States Air Force

E5 Staff Sergeant

Computer System Programming 1996 - 2002

. Determined, analyzed and developed requirements for software systems

through interpreting standards, specifications and user needs.

. Transformed raw data into computer.

. Filed structures to implement and maintain software systems.

. Translated system specifications and requirements into database.

. Ensured compliance with DoD directives and standards for security and

interoperability.

Professional Experience

The Arrow Center for Education

Behavior & Academic Specialist January 2013 - Present

Resource Specialist

August 2012 - January 2013

Assistant Teacher Oct

2008 - August 2012

. Supervise and manage student behavior in the classroom, school and

school-sponsored functions.

. Assist the Teacher in providing services specified in the IEPs and/or

PEPs of assigned students.

. Provide leadership and guidance to students in a supportive and

therapeutic atmosphere.

. Stimulate interest and cooperation in individual and group activities.

. Provide a learning environment that is stimulating and motivating to

students who generally have not adjusted well to school.

. Complete all necessary academic, medical, behavioral and/or legal

paperwork to accurately record student progress.

. Participate as an active member of the therapeutic and behavioral

treatment team.

. Assist in the development and maintenance of a positive school

culture.

. Provide crisis intervention, including physical restraints, when

necessary.

. Provide behavior management supervision and guidance to 5+ Assistant

Teachers.

. Maintain required certifications including behavior management, CPR

and First Aid.

United Stationers

Line Packer 2007 - 2008

. Packed and shipped office supplies.

. Took inventory on merchandise.

. Stocked merchandise.

Harford County Public Schools

Instructional Assistant/Inclusion Helper

2000 - 2007

. Worked with behavior students one-on-one and in small groups.

. Assisted students that had trouble passing tests.

Varsity Basketball Coach 2000

- 2007

Substitute Teacher 1998 - 2000

Education

Air Force Tech School

1996-1997

Joppatowne High School

High School Diploma

Contact this candidate