Customer Service Manager
Resume:
Mark Flores
*.*.******@*******.***
EDUCATION
Bachelors Degree in Business Administration from New England
College of Business & Finance, Boston, MA. Graduated with a 3.9
GPA. Academic emphasis in Operations Management, Strategic
Planning & Analysis, Supply Chain Logistics, Human Resources and
Communication
Multiple Associate Degrees from Cerritos College, Norwalk, CA,
including Business and Geography.
Certificate in Global Supply Chain Logistics from CSU, Long
Beach, CA
SKILLS
Financial planning and analysis. P & L responsibility. Annual
budget building.
Industrial Warehouse/Crossdock planning, layout, and design.
28 years of management experience, 17 in Transportation,
Negotiation, Logistics & Supply Chain. 6 years successfully
managing collective bargaining units/teams.
SELECTED WORK EXPERIENCE
Senior Supply Chain Manager September 2000 - September 2013
with Office Depot, Inc.
Began as Transportation Manager, then Traffic Manager, promoted
to Senior Manager of Financial Planning/Analysis, Customer
Service, Purchasing/Procurement, Reverse Logistics, and
Inbound/Outbound Logistics & Operations.
Managed private fleet for 3 years including an effective safety
program.
Negotiated contracts for fuel, vehicle repairs/maintenance, and
rental trucks.
Work closely with Sales Managers to provide operational and
logistical solutions to successfully secure new accounts.
Managed 3PL contracts: productivity and customer service levels
maintained.
Responsible for main hub plus nine satellite locations covering
Southwestern United States.
Successfully managed over 100 employees and 8 mangers with an
annual operations and transportation budget of $55 million.
Traffic Manager with September 1996 - September 2000
Viking Office Products
Managed contracts and monitored compliance of four
transportation vendors.
Negotiated competitive rates with transportation partners while
maintaining high customer service levels.
Managed freight claims process and developed solutions to
minimize damages.
Account Manager with March 1992 - September 1996
RUSH Trucking
Responsible for developing and managing "same-day" delivery
service throughout southern California.
Developed programs to measure productivity performance and
recognize top performers while implementing an accountability
process.
Served as proactive liaison between contract drivers and
management.
Developed "pay for performance" program that increased
productivity, profitability, and morale.
personal and professional references available upon request
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