Customer Service Engineer

Maggie Y. Lei

**** ****** ****** **. *** Vegas NV 89117 347-***-**** ***.*.***@*****.***

OBJECTIVE To obtain a position in an environment that would benefit the company and continue to develop more

skills

SUMMARY OF QUALIFICATIONS

• EIT Certified

• Able to adapt to change quickly

• Bilingual: Chinese (Mandarin and Cantonese) and English

EDUCATION Stony Brook University (SUNY), Stony Brook, NY 8/2005-5/2009

Bachelor of Science in Mechanical Engineering

Current GPA: 3.4

EXPERIENCE Volunteer, ASD Climber Foundation 3/2014-Present

• Volunteer in the Son-Rise Program, http://autismtreatmentcenter.org/

• Act as a facilitator to help autistic children reach the developmental goals

• Learn and apply Son-Rise Principles on each volunteering session

• Educate and help the child by being part of them fun and exciting games

Sales Engineer, G.A.L Manufacturing Corporation 9/2012- 02/2014

• Generate technical drawings using AutoCAD for manufacturing floor

• Conduct job site surveying, take detail record of job site condition

• Troubleshooting over the phone, provide customer service

• Provide professional technical support to mechanics over the phone

• Respond professionally and timely to customer’s inquiries

• Work closely with the sales, manufacturing plant, and estimating department at all time

Catalog Engineer (Lead), G.A.L Manufacturing Corporation 11/2010-9/2012

• Lead a catalog team of 3 teammates to deliver an informative catalog

• Act as a primary contact for user feedback, and project progress status

• Work closely with leaders of other departments to collect accurate data

• Work with sister company in Canada via phone calls and emails

• Generate 3D models and drawings of product parts using Inventor

Drafter, B & B Sheet Metal 9/2009-5/2010

• Created 2D CAD drawings from sets of site plans

• Used Inventor and FlowCut for sheet metal fabrications

• Familiarized with ReedConnect

LEADERSHIP G.A.L Manufacturing Corporation, Bronx, NY 1/2012-9/2012

Project Lead, Catalog Team

Stony Brook University, Stony Brook, NY

President, Table Tennis Club 9/2006-5/2007

ACHIEVEMENT EIT/FE Certificate 6/15/2010

Assistive Technologies Senior Design Second Place Award 5/2009

Dean’s List, Stony Brook University 2005-2008

PC SKILLS Microsoft Word, Excel, PowerPoint, Photoshop, Adobe Professional, MatLab, AutoCad, Autodesk

Inventor, I-Deas, LabView, FlowPath, FlowCut

INTERESTS & ACTIVITIES

Inventor Drafting, Photography, Reading, Table Tennis, Java programming, Learning new things

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