Customer Service Sales
Resume:
West Bend, WI *****
********@*****.***
Steve Szarszewski
To use my experiences and knowledge in a company that challenges my qualifications. To help an organization work faster, smarter and more profitable. To obtain corporate goals and grow as my experiences expands.
Skills & Abilities
Mentoring and training associates to develop specialized skills. Monitoring inventory and financial reports, all aspects of management including scheduling, inventory, work distribution, and purchasing. Weekly, monthly and yearly financial reports, payroll and IRS distribution reporting. Interact with internal and external customers, business owners and individuals. Ensure quality standards are always met with successful communication and problem solving. Experience in preparing, analyzing and reporting data for management accurately and timely.
Experience
Owner Business Manager, White Horse Plumbing
09/2009 to 6/2012
Direct daily business operations, marketing, customer service and finances. Determine employee schedules, responsibilities, and work flows. Increase sales through effective sales tactics, marketing, and customer service. Cut operational costs through efficient inventory management and team management. Hire, train, and direct staff. Set company budgets, maintain profit/loss statements, and ensure overall financial health. Negotiate contracts and agreements with customers, vendors and financial institutions. Utilize employee recognition tactics to build morale and company loyalty. Deliver exceptional customer service resulting in repeat business and referrals. Build and strengthen relationships with clients, staff, vendors and community leaders. Represent company with positivity, dedication and professionalism.
Inspector II, City of Dallas
11/2007 to 09/2009
Responsible for investigation and enforcement in one or more of the functional areas: city codes, construction, drainage, environmental, housing, industrial waste, park construction, plumbing, roofing, street & sewer, transportation regulation, and water/wastewater construction. Inspected a broad range of more complex projects. Worked independently and responsible for making decisions requiring technical discretion, sound judgment, and familiarity with a broad variety of problems. Advised and assisted other Inspectors.
Owner Business Manager, White Horse Plumbing
08/1996 to 11/2007
Direct daily business operations, marketing, customer service and finances. Determine employee schedules, responsibilities, and work flow. Increase sales through effective sales tactics, marketing, and customer service. Cut operational costs through efficient inventory management and team management. Hire, train, and direct staff. Set company budgets, maintain profit/loss statements, and ensure overall financial health. Negotiate contracts and agreements with customers, vendors and financial institutions. Utilize employee recognition tactics to build morale and company loyalty. Deliver exceptional customer service resulting in repeat business and referrals. Build and strengthen relationships with clients, staff, vendors and community leaders. Represent company with positivity, dedication and professionalism.
Education
Texas State Master Plumbing License M-36297
Texas State Plumbing Inspector License I-2930
Professional Plumbers Continuing Education
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