Customer Service Administrative Assistant

Letrice Turner

**** ****** ***** **., *******, GA 30035 (H) 470-***-****

(C) 404-***-**** *********@*******.***

Professional

Summary

I am a versatile and innovative professional skilled at seeing the "big

picture" while still also focusing on the details. I'm highly effective in

management emphasizing on creativity in solving complex problems. I'm

energetic and results-focused with success in developing and leading

diverse teams to achieve outstanding results. My expertise is in business

development and streamlining processes and systems to deliver exceptional

Customer Service.

Qualifications

. Exceptional interpersonal communication

. Client account management

. Effective leader

. Staff training/development

. Employee scheduling

. Consistently meet goals

. Efficient multi-tasker

. Project management

. Conflict resolution

. Customer service-oriented

. Organized

. Deadline-oriented

. Skilled in call center operations

. Professional phone etiquette

. Excellent communication skills

. Database management

. Articulate and well-spoken

. Flexible

. Accurate and detailed

. Excellent planner and coordinator

. Works well under pressure

. 10-key by touch

. Pleasant demeanor

. Appointment setting

. Team building

. Invoice processing

. Advanced clerical knowledge

. Multi-line phone proficiency

. Conference planning

. Travel administration

. Critical thinker

. Spreadsheet management

. Report analysis

. Filing and data archiving

. Accounts payable specialist

. Account reconciliation

. Invoice coding familiarity

. Strong in MS Access and Excel

Professional

Experience

Senior Administrative Support Specialist

Nov 2012 to Nov 2013

Corelogic - Norcross, GA

. Compiled and analyzed sales and marketing reports.

. Created expense reports, budgets and filing systems.

. Developed and maintained an alert system for upcoming deadlines on

incoming requests and events.

. Assisted with team building initiatives and overall support for

maintenance of organizational culture and employee morale.

. Researched, proposed and implemented vendor services to decrease costs

to organization.

. Located and attached appropriate files to incoming correspondence

requiring replies.

. Frequently used word processing, spreadsheet, database and

presentation software.

. Developed and maintained an internal client filing system.

Executive Administrative Assistant

Oct 2009 to Nov 2012

Georgia Advocacy Office - Atlanta, GA

. Managed the President's complex and frequently changing travel

arrangements and coordinated the pre-planning of trips.

. Managed external contacts for President and kept track of periodic

communication needed for priority contacts.

. Created expense reports, budgets and filing systems.

. Conducted research to prepare, gather and proof briefing materials,

agendas and decks for all executive-level meetings.

. Developed and maintained an alert system for upcoming deadlines on

incoming requests and events.

. Processed travel expenses and reimbursements.

. Located and attached appropriate files to incoming correspondence

requiring replies.

Executive Administrative Assistant

Aug 2008 - Oct 2009

JP Morgan Chase - Lewisville, TX

. Managed external contacts for Vice President and kept track of

periodic communication needed for priority contacts.

. Created expense reports, budgets and filing systems.

. Conducted research to prepare, gather and proof briefing materials,

agendas and decks for all executive-level meetings.

. Developed and maintained an alert system for upcoming deadlines on

incoming requests and events.

. Assisted with team building initiatives and overall support for

maintenance of organizational culture and employee morale.

. Supported the human resources department in the annual employee review

process to manage performance merit increases.

. Distributed company-wide announcements, booked conference rooms and

coordinated catering for annual staff development forum.

. Frequently used word processing, spreadsheet, database and

presentation software.

. Reconciled and processed expense reports for internal and field

personnel.

. Developed and maintained an internal client filing system.

Senior Administrative Assistant

Aug 2006 - Aug 2008

American Home Mortgage - Irving, TX

. Created detailed expense reports and requests for capital

expenditures.

. Ordered and distributed office supplies while adhering to a fixed

office budget.

. Managed office supplies, vendors, organization and upkeep.

. Directed guests and routed deliveries and courier services.

. Answered and managed incoming and outgoing calls while recording

accurate messages.

. Greeted numerous visitors, including VIPs, vendors and interview

candidates.

. Opened and properly distributed incoming mail.

Financial Representative

Aug 2002 - Aug 2006

Fidelity Investments Operations Service Group - Westlake, TX

. Accounts Payable /Accounts Receivable

. Credit Loan Processing

. Mortgage Loan Processing

. Check and balance monthly edit for Revenue close

. Code and Enter Deposit slips daily

. Maintain A/R filing (monthly filing of check detail and permanent list

of vendor labels for file folders)

. Receive data transmissions

. Process new loan setup

. Effectively managed a high-volume of inbound and outbound customer

calls.

. Addressed and resolved customer product complaints empathetically and

professionally.

. Gathered and verified all required customer information for tracking

purposes.

. Defused volatile customer situations calmly and courteously.

. Accurately documented, researched and resolved customer service

issues.

. Evaluated consumer reports on a monthly basis.

. Resolved service, pricing and technical problems for customers by

asking clear and specific questions.

. Managed high call volume with tact and professionalism.

. Initiated operations improvements to improve overall call center

productivity.

Administrative Assistant

Nov 2000 - Aug 2002

Adecco/Verizon Superpages - Coppell, TX

. Processed client rebate reconciliation, reporting and check requests.

. Coordinated board and committee meetings, including schedules and

information preparation and distribution.

. Coordinated, scheduled and arranged meeting and travel calendars,

including business and social events.

. Screened all visitors and directed them to the correct employee or

office.

. Assessed urgency and priorities before accepting or declining

appointments and meetings with the Executive Director.

. Assisted with event planning, including associated travel and

logistical arrangements.

. Organized all new hire, security and temporary paperwork.

Education

DeVry University

Irving, TX

Business Administration Management

Bachelor of Business

Georgia Medical

Atlanta, GA

Medical Assistant

Patient Care Technician

Henry Grady High School

Atlanta, GA

Business Administration

High School

Affiliations

Leadership Development Program

Leadership Training Institute

Additional

Skills

IT Skills:

Proficient in Microsoft Word, Access, Outlook, Power Point, Excel. 10key by

touch. Lotus1-2-3

Salesforce, Quickbooks

Contact this candidate