Customer Service Representative

***** ****** ***** **** ********* 323-***-****

Victorville Ca. 92395 Email *************@*****.***

LASHELLE L. KNIGHT

Objective: I am seeking a position that will utilize my skills

and experience in an organization that will allow for my

continued growth and education.

Experience: 2005 to 2013 SLGG, LLP

Los Angeles, CA

Administrative Floater/Event Coordinator

1. Responsible for planning and logistics of Firm Wide Events

1. Responsible for Researching new vendors and Accommodations

for Firm Use

1. Provided administrative support to professional departments

at the firm

1. Provided administrative support for billing services

2000 to 2003 Healthcare Partners

Torrance, CA

Claims Examiner

1. Used Knowledge fo medical terminology EOB's to perform ICD9

coding

1. Input data and transmitted insurance claims accurately

1. Researched, investigated and processed complex claims billing

with MediSoft

1998 to 2000 Mannet Phelps Phillips

Los Angeles, CA

Customer Service Representative

1. Prepared Legal Documents

1. Assisted Twelve Attorneys

1. Implemented training courses for new recruits - speeding

profitability

1993 to 1998 Kaiser Permanents

Culver City, CA

File Clerk

1. Handled Alphabetical/Numerical Filing System

1. Performed Data Entry

1. Answered 200 Line Phone system

1992 to 1993 Crenshaw High School Los

Angeles, CA

Phone Operator

1. Answered 15 Line Phone System

1. Prepared School Transmittals and Documents

1. Developed Phone Skills and Office Systems

Education: 2003 to 2004 American College of Medical Tech.

Gardena, CA

1. Receive Award for Medical Office Management of Billing and

Coding

1. Graduated with Honors and Perfect Attendance

Contact this candidate