Customer Service Manager

Jessica Jessup

* * * * ** l l e y D r 289-***-****

Oshawa, ON *************@*******.***

H ighlights of Qualifications

Several years experience in the customer service industry

Effectively works independently as well as in team settings

Excellent communication and interpersonal skills

Proven problem solving through strong attention to detail, analytical thinking, and organizational skills

Experience in high pressure and performance driven work environments

E mployment History

A ssistant Manager - LTL A ll Ontario Express, Markham ON

L ogistics Coordinator

D aily correspondence with new and existing clientele

P rovide rate quotes to clients

O rganize loads and negotiate pricing with carriers

L og current ongoing loads in operations center

U pdate operations c enter and clients upon completion of delivery

G eneral office filing, payables and receivables, collections and receive payments

Waitress/Bartender P asta Tutti Giorni, Ajax ON

A ssisted in client d ecision making by providing product information and alternatives

P rovided a list of domestic and imported wines and spirits based on menu choices

P rovided a list of daily specials from memory

H andled Point Of Sale transactions

P reformed nightly closing pro cedures

E vent Organizer/ Field Promotions J .D. Events and Promotions, Millbrook ON

O rganized charity ev ents for local families and o rganizations

S ecured entertainment for large events

S ecured donations from local business a nd multinational organizations f or charity events

Jessica Jessup

1 2 3 2 Va l l e y D r 289-***-****

Oshawa, ON *************@*******.***

E ducation

C ustoms and Border Services - S ir Sanford Fleming College

Law and Security Administration – Received Diploma June 2012

S trong understanding of the preparation of import/export documentation

E xcellent grasp of location of products in the tariff act and classification abilities

K nowledgeable in international tariff treatments, import/export process and the l aws governing

t he import/export process

E ffective ability of applying the valuation proc ess

E xperience in MSR and LOCUS systems

W ell - rounded knowledge in regulations and requirements of other government departments

P rofessional Experience

L ogistics Coordinator J aeda Logistics, Fraserville Ontario

P lacement Posi tion

C reate load sheets, assign Purchase Order number to shipments

F acilitate pickup and delivery times with carriers and clients

T rack orders through online resources

S ecure appropriate paperwork to clear bonded shipments

A ssist w ith weekly rating reports

C ollect payment from clients and create payment for carriers

I nvoicing, create spreadsheets, general filing

R eferences

E mployment and Professional References Available upon Request

Contact this candidate