Medical Customer Service
Resume:
AHSAN FAROOQ
Glen Ellyn, IL 60137 **********@*****.***
Intelligent, dependable and bi-lingual professional who consistently outproduces organizational objectives, is seeking
to transition to the healthcare field by utilizing knowledge gained from advanced medical billing and coding
education.
Fluent in English and Urdu with outstanding communicative skills among all company levels.
Build mutually beneficial working relationships with peers and managers, collaborating effectively to reduce
issues and implement innovative solutions to combat them.
Seamlessly integrate existing job demands with new requirements.
Earned P&C insurance license and A+ certified.
Passed National Telecommuting Institute’s certification training.
EDUCATION SUMMARY
Ultimate Medical Academy, Tampa/FL Oct, 2013
Medical Billing and Coding Diploma(GPA: 3.33)
- Skills include: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim,
Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement
Systems, Facility Billing, Keyboarding and Medical Practice Management Systems.
Analyzing and coding surgical procedures and diagnosis using ICD-9-CM & CPT codes.
Collaborating across collection/billing departments to ensure billing-related issues are resolved.
Assisting in the maintenance of medical charts and/or electronic medical records (EMR) systems.
Verifying insurance and eligibility, and submitting claims to various insurance companies electronically.
Navigating and utilizing a classification system to assign codes for all patient symptoms, diagnoses, diseases
and procedures that are used in insurance reimbursement and research.
College of Dupage,Glen Ellyn/IL 2009
Associate’s Degree – General Education
CORE MEDICAL COMPETENCIES
Medical Billing Medical Coding Payment Posting
ICD-9-CM, HCPCS, CPT Introduction to ICD-10-CM Scheduling
Insurance Verification Co-Payments and Deductibles Medical Terminology
Anatomy & Physiology HIPAA Compliance Government Payers
Medicare & Medicaid TRICARE Third- Party Payers
CMS 1500, CMS 1450 (UB-04), EOB’s Greenway Prime Suite EMR Worker’s Compensation
Managed Care (HMO, PPO, and POS) EOB Office Management
PROFESSIONAL EXPERIENCE
National Telecommuting Institute 6/2012 – 8/2012
Technical Support Agent
• Provided computer help desk support via telephone communications with end-users.
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and
maintained equipment inventory lists
M.I. Travel Incorporated 2007 –5/2012
Travel Associate
Converse with customers to determine destination, mode of transportation, travel dates, financial
considerations and accommodations required for trips.
Accurately compute cost of travel and accommodations, as well as package tour costs, using calculator,
computer, carrier tariff books and hotel rate books.
Complete numerous administrative duties, including answering phones, typing/filing client documents,
printing/faxing important information and acting as a knowledgeable initial liaison with the public.
V.I.P. Electronics 2005 –2007
Sales Associate
Consistently surpassed organizational sales objectives by providing outstanding customer service and
maintaining advanced product knowledge.
Effectively cross trained to increase individual value to the company by completing duties across multiple job
functions, while earning recognition from management for working well within the team framework.
Contact this candidate