Customer Service Manager

Angelina Schrock

Scottsdale, AZ *****

Cell 586-***-****

Email: **********@*****.***

EXPERIENCED HEALTHCARE PROFESSIONAL

Skills

• Energetic and extremely self-motivated

• Experience in building relationships and being a positive motivator

• Excellent interpersonal communication skills and a fast learner

• TEAM player

• Demonstrated ability to work in a fast paced work environment and multi-

tasking super star

• Strong desire to grow

• Ability to support a variety of healthcare units

• Accustomed to multi-line phone systems and medical assisting duties

• Proven record of reliability and responsibility

• Outstanding interpersonal skills with commitment to customer service

• Friendly, outgoing, and goal oriented

• Experience in Microsoft Word, Microsoft Outlook, E-clincals, Audit Logix,

Star Navigator, PHS, and Pathways Compliance Advisor

Work History

Scottsdale Healthcare, Scottsdale, AZ

Sleep Center Assistant Manager, 2012-Present

• Schedule ancillary outpatient procedures

• Coordinate patient sleep study procedures

• Obtain correct patient demographics and authorizations for scheduled

procedures

• Assistant to Supervisor duties

• Calculate patient deposits and contact patients for collection

• Support fellow co-workers with job duties

• Provide outstanding customer service to staff and patients

• Add a positive can do attitude to the team daily

Orangetheory Fitness, Scottsdale and Paradise Valley, AZ 85054

Team Leader / Wellness Coach, 2011-2012

• Teach high intensity interval training sessions

• Manage member group events and staff workshops

• Educate members with heart rate monitors

• Guidance in lifestyle changes with nutrition and well being

• Evaluate new coaches and assist in schedule changes

• Provide support with recruiting, hiring, and supervising new coaches

St. Michael’s Center for Special Surgery, Scottsdale, AZ

Assistant Manager / Patient Care Assistant, 2008 – 2011

• Managed activities of surgery center when administrator unavailable

• Organized daily surgeon and staff luncheons

• Arranged meetings and conference calls

• Assisted Materials Manager/Surgical Tech with sterile instruments, assembly

for surgeries, frozen specimens, and stocking of surgical supplies

• Coordinated surgery schedules for physicians and medical staff

• Responsible for ordering all surgery center supplies

• Assisted patients with registration and screened patients prior to surgery

• Interacted extensively with corporate, physicians, and general public

• Supported functions of nursing units in pre-op and post-op care

• Managed and organized medical records for physicians and nursing staff

• Trained and supervised front office staff

Botsford General Hospital, Farmington Hills, MI

Referral Coordinator / Customer Service Specialist, 2001 – 2008

• Provided administrative support to over ten physicians

• Arranged lunch meetings for physicians, schedule patient appointments, data

entry, and accounts receivable

• Responsible for processing all referrals for patient care

• Identified and resolved problems with delays in patient treatment

• Various duties in medical assisting

• Worked well in a fast paced changing environment

• Promoted to train new referral coordinators

Education

• Certified Nursing Assistant, Glendale Community College, 2013

• Heart rate and High Intensity Interval Training (HIIT), Orangetheory Fitness,

2011

• CPR Certificate, Heartsavers, 2015

• Group Fitness Instructor Certificate, Aerobics Fitness Association of America,

2005

• University of Michigan, Flint, General Studies, 1996-1999

• Mott Community College, Flint, Nursing Assistant Certificate 1997

• Grand Blanc High School, Michigan, Diploma, Graduation 1996

Activities

• Teach injury prevention and promote good health

• Interests in physical fitness, running, reading, hiking, time with family and

friends, and enjoying every minute!

• Making the best of everyday!

Contact this candidate