Administrative Assistant Manager

Jocelyn Gordon Walker

Jocelyn Gordon Walker

**** ******** ***** ************, ******* 30134 678-***-**** **************@*****.***

http://www.linkedin.com/pub/jocelyn-walker/16/771/574/

CAREER FOCUS

My career focus is one of longevity within the field of human resources or business management. By

offering my expertise in both fields, I can contribute both growth and development to the company

through my use of proper planning and ethical decision making.

AREAS OF EXPERTISE

• • • Recruiting/Interviewing

Project Management Training/Skill

Development

• • Mediation • Forecasting/Budgeting

Event Planning

• Microsoft Office Software (including Word, Powerpoint, Excel, Visio, Project and Access)

PROFESSIONAL EXPERIENCE

Total Therapeutic Management, Inc. Marietta, Georgia March 2012 – August 2013

Executive Administrative Assistant to Program Director (Healthcare Research/Academic

Detailing/Grant-based Projects)

• Populated reports weekly, monthly and quarterly to be reported to AHRQ (Agency for Healthcare

Research and Quality – U.S. Department of Health and Human Services)

• Resolves administrative problems by coordinating preparation of reports, analyzing data, and

identifying solutions.

• Provide administrative duties such as calendar management, accounts, scheduling meetings and

event planning for offsite events, contacting vendors for needed materials and supplies for events,

preparation of agendas and minutes

• Assisting with establishing contracts with local government

• Event planning and coordination - Assisting with site selection(s) and vendor selection(s), making

travel arrangements for all attendees, on-site meeting logistics

• Maintains workflow by studying methods; implementing workflow efficiencies; and following

reporting procedures.

• Creates and revises systems and procedures by analyzing operating practices, recordkeeping

systems, and forms control.

Jocelyn Gordon Walker

• Develops field staff by providing information, enhancing internal communication, and ensuring

procedural protocols for implementing project(s)

• Ensures operation of equipment by completing preventive maintenance requirements; calling for

repairs; maintaining equipment inventories; evaluating new equipment and techniques.

• Provides information by answering questions and requests.

• Maintains professional and technical knowledge by attending educational workshops as needed to

augment responsibilities/skills at work; reviewing professional publications (i.e., MS Project

training).

• Contributes to team effort by encouraging positive team rapport.

•

Events by J Nicole Douglasville, Georgia ongoing

Owner and Lead Event Manager (event management firms specializing in personal and corporate

events)

• Project management for several clients and/or organizations

• Provide online registration for events along with scholarship options for participation

• Provide administrative duties such as calendar management, management of social network

accounts, scheduling meetings and event planning for offsite events, contacting vendors for

needed materials and supplies for events, overseeing printed and media ads

• Assisting with establishing contracts with local government

• Assisting with site selection(s) and vendor selection(s)

• Making travel arrangements for all attendees

• Staffing events as needed

The Committee to Elect Rochelle Robinson Douglasville, Georgia May 2011 – December 2011

Executive Administrative Assistant to Elected Official (political)

• Management of both personal and campaign related calendars

• Gathered information needed for upcoming events such as “Meet the Candidate” and/or Political

Forums

• Organize and disseminate minutes from weekly committee meetings

• Oversee all printed and media ads included creating a budget for all ads, development of printed

ads, providing vendors (videographer and voiceover) for media ads and following up with media

personnel on all accounts

Jocelyn Gordon Walker

• Updating social media accounts and website with information about upcoming events and photos

of elected official within the community

• Developing fundraising events for the campaign

The Event Professionals Snellville, Georgia November 2010 – April 2011

Office Manager and Event Coordinator (event management firm specializing in national events and

conferences)

• Managing owner’s business calendar

• Oversee business accounts (accounts payable and accounts receivable)

• Order supplies for the company including equipment (i.e. printers/copiers, writing utensils, name

badges and other supplies needed for events)

• Make travel arrangements for TEP staff, clients, and event attendees

• Track rooming lists for each event and communicate thoroughly with hotel staff about any

changes/updates/deletions

• Create reconciliation reports per event/client monthly, quarterly and annually

• Handle all incoming calls and emails for owner

• Compose memos and draft letters for potential clients per owner’s request

• Enter RFPs according to needs of client or event

Cbeyond Atlanta, Georgia April 2008 – October 2010

HR Administrative Assistant/Facilities Administrative Assistant (communications company)

• Manage all meeting room calendars (approximately 50 meeting rooms)

• Handle mail for senior level executives and senior level managers

• Make travel arrangements and lodging for out of state/out of town guests or interviewees

• Make dining reservations for executives or provide lunches for meetings

• Responsible for front office of executive suite including greeting guests and answering incoming

calls

• Monitor incoming emails on the company’s “info” account

• Relieving the receptionist during breaks

• Conducting file audits on personnel files and new hire paperwork for all branches (approximately

15 branches)

Jocelyn Gordon Walker

• Assisting recruiters with interviews including scheduling, background checks, MVR reports,

verifying references, and onboarding

• Gathering performance reviews and entering merit increases

• Assisting with benefits and payroll issues

• Ordering office supplies for Accounting, HR, and Facilities departments

• Event planning for Employee Appreciation, Quarterly Celebrations, Holiday Events and other

milestone celebrations such as Day of Giving (company-wide volunteering)

• Create policies such as a visitor’s policy to ensure the safety of employees and their guests and to

ensure that SOX compliancy is followed.

• Update employee handbooks with information pertaining to HR policies such as approved

holidays and PTO and fees for lost and/or stolen laptops and blackberry mobile phones

Claire’s Boutique various locations (Georgia) January 2006 – February 2008

Store Manager (retail)

• Providing staff as needed based on traffic, store needs and according to payroll mandates from

corporate

• Overseeing store changes such as marketing displays, markdowns, and store setup (visual

marketing included)

• Ensuring that daily deposits are made, enough currency is provided for each shift, and registers

are balanced daily (including making reports for any shorts or overages)

• Conducting employee reviews and determining pay increases or promotions

• Representing the company during court judges against shoplifters

• Managing 3 stores ranging in grades (from $100,000 to $1.5 million in sales)

• Managed payroll for 30+ employees from 3 different stores

• Training staff for optimal selling, promotions and career development

• Increased store sales monthly by at least 85% through creative marketing materials and strategic

staffing plans; also through following the floor plan directive and fine tuning it to fit the customer

based on shopper demographics and traffic.

• Decreases loss profit through ensure staff was properly trained to handle theft and internal losses

Associated Credit Union Decatur, Georgia August 2000 – November 2005

Assistant Branch Manager (banking)

Jocelyn Gordon Walker

• Assist with all aspects of branch operations including customer service and satisfaction, directing,

training and developing personnel

• Effectively promoting products and services through branch operations and sales strategies

• Managing staff cross sales to achieve budgeted sales for financial products and to increase

financial advisor referrals while implemented targeted sales and marketing processes

• Managing the buying/selling of currency for the branch

• Identifying and resolving conflicts between public and bank, employees and management,

clarifying work relationships and alleviating communication problems

EDUCATION

University of Phoenix (online) 2011 –

present

Bachelors of Arts – Business Management with a focus in Human Resources

Contact this candidate