Customer Service System
Resume:
Kristal Ivanic
***** ****** ** ********** *****, MI 48336
*************@*****.***
Skills Summary
Materials Management Computer Savvy Purchasing
Production Control Customer Service Cost Reduction/Sales
Written Correspondence Scheduling Forecast
General Office Skills Inventory Control Bill Of Materials
Quality Control
Professional Experience
CUSTOMER SERVICE
o Fluent in EDI, relating to customer releases
o Prepare all shipping documents
o Ford DDL- update system, helping to increase our Ford rating on a
month to month basis.
o Chrysler SMART system
o In charge of all Customer Purchase Orders in the system, updating
system with current part numbers, engineering levels, insureing the
releases are flowing into system properly.
Material Control
o PREPARE ALL SUPPLIERS WITH UP TO DATE RELEASES; BY IMPORTING PRODUCTION
SCHEDULE INTO EXCEL FORMATTED RELEASES.
o Follow up daily with all suppliers on status of parts and delivery
o Input approved purchase orders into SAP system.
o Cycle count daily a specific amount of parts to insure accurate
inventory
o Communicate with buyer on daily basis of any and all outgoing new
orders for current and new suppliers
o Weekly updates from suppliers on cums to insure accuracy on both ends
o Maintain warehouse inventory sheets
MATERIAL ANALYST
o RESPONSIBLE TO FULLY MANAGE ASSIGNED PARTS AND THEIR RESPECTIVE
SUPPLIERS, INCLUDING ALL PROBLEM SOLVING:
o Develop suppliers in regard to improving their delivery performance
o Coordinate engineering changes and build schedules with suppliers and
production such that customer expectations are met while minimizing
obsolescence.
o IWC 2nd in command-back up for Program Manager/Quality Engineer
o Analyze MRP and RPS weekly to produce supplier releases for recurring
production material
o Communicate directly with customer on all delivery and engineering
change issues
o Expediting of production material from suppliers as needed
o Schedule all regarding production lines
o Set up all BOM's and Product structures, in Trans 4 M system
o Insure that all inventories in system are correct by conducting cycle
counts and performing authorized adjustments in system
o Knowledge of GM Supply Power, answering PRR's and responding with
PPSR's and Drill Deep and Wide
o Updating Ford DDL system and Chrysler SMART system
materials supervisor
o JOB DUTIES INCLUDE FIXING BOM'S, ROUTERS AND PRODUCT STRUCTURES IN QAD
SYSTEM.
o Initiate root cause analysis for problem areas with cycle counts.
o Ordering and scheduling low volume production parts, which includes
some government jobs that require certain guidelines, certifications
and inspections.
o Shipping and receiving of material.
o Obtaining new quotes on material from other suppliers
o Implemented Kanban system to help control inventory at the main plant.
Organized warehouse into a supermarket to help support Kanban system.
INVENTORY ANALYST
o Job duties include controlling raw and finish material inventory levels
o Maintaining inventory accurate in QAD system
o Responsible for identifying problems that caused a 320K dollar
inventory loss.
o Restructuring F.I.F.O system and cycle count methods.
o Implementing inventory document control
o Assisted in implementing MRP system
o Responsible for all purchase orders and receipts of all incoming raw
material and tooling
o Knowledge of Chrysler SMART and FORD DDL system
o Other responsibilities include documenting all delivery and supplier
performance ratings
o Responsible for updating all TS 16949 documents pertaining to the
materials group
o Assisted with SOX
o Shift supervisor on weekends
MATERIAL LIAISON
o Production control responsibilities include the scheduling of machine
time, die setting and assembly assignments to meet customer EDI and
manual releases in the AS400 system. Responsible for releases that
come across via the internet. Maintaing delivery rating at 99.7.
Managed all expediting, outsourcing and purchasing of material and
components. Responsible for sales forecast and the implementing of a
new MRP system.
o Inventory Control responsibilities include conducting a physical
inventory every month, preparing and controlling all inventory
activities. Responsible for keeping our inventory at 25 turns.
Implemented a new scan inventory instead of a tag inventory.
Responsible for computing all inventory activity in the AS400 system.
o Customer service responsibilities include calling all customers with
any potential problems or concerns with short shipping, taking care of
any urgent customer problems or concerns that they may have. Updating
all requirement masters, checking and adjusting the M.A.P.I.C.S system
for errors in customer releases. Maintaining Chrysler SMART system for
any errors and on time delivery performance. Retrieving releases and
sending ASN"s on the Schneider Logistics system, entering new customers
and destination files in the AS400. Maintaining communication with our
customers
Employment History
ERNEST INDUSTRIES - WESTLAND MI
Customer Service/Production Control -July- 2011- Present
LENAWEE STAMPING -TECUMSEH, MI
Customer Service/Production Control - Aug 2009-July- 2011
EDAG-AUBURN HILLS MI
Material Control-(Contract) Jan 2009- May-2009
MAGNA - HOWELL, MI
Material Analyst - April 2007-Nov 2008
METALDYNE- FARMINGTON HILLS, MI/ HAMBURG, MI
Material Supervisor - April 2004-April 2007
CARLISLE ENGINEERED PRODUCTS - LAPEER, MI
Material Liaison-Oct 1994-April 2004
Education
BS in business -WAYNE STATE UNIVERSITY - DETROIT, MI
CERTIFICATES
APICS CPIM (currently working on )
Certificate in Inventory Control Management
Certificate in Managing Inventory and Cycle counts
COMPUTER SKILLS: Microsoft Office, AS400, QAD, Trans 4 M, SAP,
Fourth Shiftt
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