Customer Service Representative
Resume:
J ANICE TARA
ROBINSON
**** ***** ***** ***, *** Vegas, NV 8 908 1 H : 7 02-900-
JROBINSON3578@YAHO
O.COM
SKILL
Credit card processing
S
Creative problem solver Quick learner
Exceptional communication
skills MS Windows proficient
E XP
ERIE
NCE
Customer Service Representative, 01/2011 t o 05/2013
Express Scripts – Las Vegas, NV
Offered members opportunity to switch over to mail order pharmacy when it was more
cost-effective per their plan.
Answered an average of 80 calls per day by addressing members inquires regarding
pharmacy benefits.
Verified members’ eligibility with physicians, insurance companies, and social
services.
Maintained quality control/satisfaction records, constantly.
Front-End Collector, 04/2007 t o 05/2010
Credit Acceptance – Henderson, NV
Contacted customers via outbound dialer regarding past-due subprime auto loans.
Found out reason for default and set-up payment arrangements.
Educated customers on the importance of maintaining a positive payment history.
Collector, 06/2006 t o 03/2007
Credit One Bank – Las Vegas, NV
Contacted customers regarding credit card accounts that were 0-30 due/past due.
Educated customers on importance on timely payments.
Processed payments and maintained consumers account information was accurate.
Customer Service Representative, 01/2002 t o 03/2006
Bank of America – Las Vegas, NV
Processed debit card disputes, lost/stolen card requests, and updated account
information.
Sold bank credit cards, certificate of deposits, checking and savings accounts,
explained why
various fees charged.
Maintained average talk time and survey goals each month.
P ROFESSIONAL
SUMMARY
Customer Service Representative with over 10 years in fast paced customer service and call
center environments. Personable and professional under pressure.
E DUCATI
ON Business (Some College Coursework
Completed), Current CSN - Las Vegas, NV
High School Diploma: 1996
Horizon High School - Las Vegas, NV
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