Customer Service Manager

Ann Wasik

**** ******** ******** **

Henderson, NV 89044

773-***-**** cell

********@*****.***

Objective: Seeking position as a Customer Service Representative

Experience:

**/****-*0/2013: Senior Marketing Manager - Labelmaster, Chicago, IL.

. Researched and analyzed product lines and competition using Hoover's

database and various industry publications and reports

. Scheduled print and online advertising

. Maintained advertising schedule and budget

. Managed promotional efforts, contests and sales incentives for inside

sales team and customer service representatives

. Presented marketing plan for new products to sales team and customer

service representatives using PowerPoint

. Wrote news releases in MS Word

. Created email copy

. Answered and processed customer calls

. Collaborated with social media manager in creating product videos

. Assigned attributes to Comosoft's Lago product information management

system for assigned product lines

. Whiteboarded and paginated assigned catalog sections in Comosoft's Lago

PIM

. Updated HTML on company website as related to assigned product lines

. Received Hazardous Material General Awareness Training Certificate

2/2001-10/2008: Data List Manager - Labelmaster, Chicago, IL.

. Maintained customer database through data hygiene, merge/purge,

segmentation and data attribute appends

. Created lists for direct mail campaigns using RFM scoring, prospect

selection, and reactivation

. Utilized First Logic postal software for address verification, validation

and standardization

. Reported, queried and modified data using MS Access, and Excel

. Evaluated key code, promotional code, and match back campaign response

results

. Maintained postal permits for mail campaigns

. Cost-justified QAS (Experian's Quick Address System) to capture correct

address in front end order entry process

Previous Employment

Production Technician - Experian, Schaumburg, IL.

. Performed list hygiene, postal qualifications, backend processing and

match back analysis

Certified Ophthalmic Assistant and Certified Optician

Employed by various ophthalmology practices

While attending Elgin College, part time and temporary employment positions

included: Help Desk Technician and Library Circulation Assistant

Education History:

Elgin College, Elgin, IL. Associates Degree in Computer Programming

Northeastern IL University, Chicago, IL. Completed third year as a Liberal

Arts major

Truman College, Chicago, IL. Associates Degree in Liberal Arts

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