Customer Service Administrative Assistant

Mary Lacy

***** ***** ******* **. #**

Houston, TX 77071

Ph. 713-***-****

**********@*****.***

OBJECTIVE

Seeking a position in which my professional experience and leadership abilities stand as an

advantage for personal and company growth.

WORK EXPERIENCE

OFFICE MANAGER

Triple O Health Services, Inc., Stafford, Texas 11/12-01/14

Create and maintain patient log; Generate daily patient data reports and census, using Excel

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programming.

Maintenance of office spreadsheets, including cataloging and distribution, and record keeping.

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Assuring professionalism is maintained throughout the office environment, and the office is

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supplied with all necessary tools to maintain functionality.

Handle all client management, including growth of client roster, client scheduling, and records

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of Medicare/Medicaid billing.

Oversee employment scheduling, supervisory visits, interviewing, and task delegation of over

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200 employees.

Process and reconcile payroll on a bi-weekly basis.

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Manage all communication between Physicians, Patients, Nurses, and Therapist.

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ADMINISTRATIVE ASSISTANT

Triple O Health Services, Inc., Stafford, Texas 10/10/-11/12

• Provide administrative/secretarial support for various departments/divisions such as

answering telephones, assisting visitors and resolving a range of administrative

problems and inquiries.

• Operate desktop computer to compose and edit correspondence and memoranda from

dictation, verbal direction and from knowledge of policies of established

departments/divisions.

• Prepare, transcribe, compose, type, edit and distribute agendas and minutes of

numerous meetings.

• Schedule and coordinate meetings, interviews, appointments, events and other similar

activities for supervisors, which also include travel and lodging arrangements.

PROOFREADER (Internship)

UBX Network (Internet Radio Broadcast), New Orleans, Louisiana 01/12-05/12

Utilized special marks used to find errors in spelling and punctuation of written material.

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Conferred with writers and editors to resolve issues and questions.

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Maintained a schedule of deadlines for printing and mailing projects and make all printing and

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mailing arrangements.

● Performed research and gather detailed and accurate information on specific subjects of interest.

● Coordinated with editor on various deadlines and projects.

INSTRUCTOR/ADMINISTRATIVE ASSISTANT

Moving Smart Driving School, Shreveport, Louisiana 04/08-09/09

Instructed students in many different areas of drivers’ education, ranging from defensive driving,

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anger management, DWI driving information and teenage drivers education.

● Generated daily reports, handled phone calls and scheduling, maintained certification of

completed drivers’ education log for state inspections.

● Developed online filing system for companies’ backlog using Excel programming, which

allowed the company to keep better track of previous students, certifications, and fees and also

made it easier to report information to state inspectors.

OFFICE ASSISTANT

Forecast Methods, Shreveport, Louisiana 08/05-04/08

Handled shipping and receiving, performed all networking with different installation companies

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around the United States in order to complete satellite installations in a timely manner.

● Delivered excellent customer service and helped to coordinate training classes for customer

service and sales representatives.

● Managed customer account information, prepared time-sensitive information dealing with credit

card disputes and fraudulent credit card claims.

● Promoted from Customer Service Representative to Office Assistant within first two months.

PROFESSIONAL SKILLS

• Ability to type 70WPM.

• Proficient in Microsoft Word, Excel, PowerPoint

• Experienced in Internet research and archiving.

EDUCATION

Houston Community College, Texas

Communications-Graduation Summer 2014

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