Customer Service Sales
Resume:
VICTORIA S. DANIELS
Mesa, AZ 85212
E mail: ********.*********@*****.***
Objective:
To obtain a position in which I can use my current skills, education and experience, as well as continue to learn and grow, while achieving the goals of the company.
Education:
Graduated from Buena High School, May 2010
Completed Human Resource Management Certification with honors - Ashworth University, Sep 2012
Work Experience:
Walmart – Mesa, AZ
Inventory Control/Management Specialist Nov 2012 to May 2013
Sales associate – June 2013
November 2012 to present
As an inventory control management specialist my responsibilities include – With minimal direction and supervision, ensuring that the general merchandise truck is unloaded and the
inventory on the truck is sorted into correct pre-determined zone locations; Separate special freight as instructed on what to bin and what to send out to the floor; Bin all over stock
merchandise according to type and store in predetermined location. By the use of a Gemini hand held computer inventory system; pick merchandise to be sent out to the floor to be
stocked buy floor associates. Receive shipments of alcoholic beverages, count the cases and verify the paperwork matches the number counted, ensure the vendor stocks the
shelves, then provide driver with paper work to get paid at time of delivery. Ensure that high value electronic shipments were accurate at time of delivery, lock them in the electronic
cage and turn in the paperwork to the office. Use computer or smart system to look up when merchandise is due in to the store or look up work schedule. Daily get all equipment and
supplies necessary organized and in place to begin the days tasks. Suggest solutions to space issues. Ensure that the alerts are correct, and finished in a timely manner. Complete
the sales floor count on each type of merchandise the system has created, Complete all the backroom counts that go along with the sales floor counts. Complete and finalize all the
bin audits in a timely manner. Complete all the department picks the systems and sales associates have created. Ensure that all the picks are sent out to the right areas in the store.
Bin the over stock from the general merchandise truck which comes in overnight. Complete management assigned tasks and special projects. Provide customer service as needed.
As a sales associate my responsibilities include – With minimal direction and minimal supervision, design, stock, monitor and maintain displays of merchandise from my area of
responsibility. Use computer or smart system to look up when merchandise is due in to the store or look up work schedule. Daily get all equipment and supplies necessary, organized
and in place to begin daily tasks. Suggest solutions to space issues to lead worker. Dust product on the shelf, zone shelves, make the aisle look neat and the shelves look full.
Ensure that all new products are put on the correct shelf. Bin all over stock in the back room. Use the Gemini pricing gun as needed to complete product display. Take instruction
from department manager/assistant manager. As part of the safety team I ensure there are no obstacles or spills in your area as well as the entire store so that customers can have
a safe shopping environment and the workers can have a safe work environment. Assist in other areas as needed such as cart retrieval or carryout assistance. Provide customer
service as required ensuring that customer finds what they need and has the most information possible about the product.
Working at Walmart is a very face paced environment, there are time schedules that I have met on a daily basis and changes in guidance and direction often that have allowed me to
be flexible and accommodating.
USAG MWR Patch Barracks Arts and Crafts Center – Stuttgart, Germany
Recreation Assistant
November 2011 to October 2012 (Full time)
Provide exceptional customer service. Greet and assist customers, ensuring they found all items they were looking for. Whether teaching a class or hosting a birthday party, maintain
control of and accounted for all the children/participants, as well as ensure their safety by instructing them about safety rules for the class or individually. Instruct mosaic tile making
class, candle making class and host birthday parties independently. Instruct customers on how to use available equipment such as sewing machines and criquet paper cutter. While
teaching class always promoted positive child and youth interaction as well as with adults. Help prepare, arrange or/and maintain indoor activity areas and materials to accommodate
the schedule be it daily or weekly. Participated in discussions with parents and staff in reference to classes offered, providing the information they requested. Routinely review and
implement daily schedule and activity plans to ensure I am familiar with plan, and the activity chosen is age appropriate. Interact professionally with all staff members and customers.
Assist customers in checking out sewing machines for use on the premises. Open store making sure all rooms are clean, neat and ready for guests. Additionally unlock safe, take out
cash box, count to ensure the amount is correct, put cash in register, log in to the computer systems to open for the day. Ring up and bag customer merchandise at credit only
machine. Close out register at the end of each shift/day. Cut fabric, ribbon, elastic, velcro, etc, to customers requirements. Answer questions, and process returns when required.
Perform routine duties/tasks as needed. Follow all verbal and written instructions while being supervised or independently. Organized frame shop contracts/orders for ease in locating
them for pick up. Pulled orders from back and delivered framed merchandise to customers.
Software Engineering Services
Human Resources Research Analyst
Jan 2010 to Present (Part time)
Provide information human resource small business regulations as they change and are updated. Ensuring all updates are identified and implemented as required. Provided market
research on various topics to include the length of time a company can be in the SBA 8A program. Research products such as VHS to DVD converters, providing a review of the
products to the CEO of the top three products with my recommendation of which product would work best for the company. Check human resource laws for updates and applicability
to this company. Update new employee orientation book, policies and guidance. Redesigned form for returning information to the CEO, for a more accurate package. Updated the new
hire and termination check list as requested. Provide administrative support in a variety of areas. Follow all verbal and written instructions while being supervised or independently.
Provide internet research for all projects. Complete paperwork as assigned as well as on time.
Department of the Army
Fort Carson, Colorado
Recreation Aid
Jun 2008 to Jun 2009 (Part time)
Opened the movie theater on Fort Carson ensuring all lights, sound machines and electronics were working properly. Set out snack for patrons. Greeted all patrons prior to show, and
thanked them for coming after each show. Ensured the movies were played timely. Clean theater and restrooms after each show. Secure theater before leaving for the day.
Additionally, assisted in the set up and tear down of special events on post. Supervise children and youth during daily schedule of indoor and outdoor activities, on field trips, outings
and special events. Promoted and models safety, fitness, health, and nutrition practices. Notify supervisor on health, fire, and safety compliance concerns. Helps arrange serve
appropriate snacks/meals where applicable. Completed designated training requirements and tracked and recorded completed training. Assist in the planning, publicizing and
conducting of special events at the special events center, such as hosting Santa and Mrs. Claus, Sesame Street, petting zoo, well come ceremonies for returning soldiers. Participate
in crowd control and safety watch for special events. Provide excellent customer service in all of my responsibilities. Follow all verbal and written instructions while being supervised or
independently. Inventory equipment and supplies weekly and recommended replenishing damaged, missing, and depleted supplies/equipment. Secure supplies, equipment, and
facilities. Collected, maintained and reported program participation data. I perform all other related duties as requested of me.
Max Roemhild Construction
Admin/Human Resource Assistant
Stacey, MN
2008 to 2010 (Part time Summer position)
Responsible for identifying vacancies and placing ad to fill vacancies. Review resumes for qualifications; set up interviews and draft offer letters. Prepare welcome packets for new
employees and schedule new employee training when necessary. Ensure all new hire forms are completed, signed and submitted to the payroll service. Answer phones and provide
customer service when needed. Manage the owner’s calendar, make travel arrangements and prepare itinerary when needed. Some data entry as requested. Monitor office supplies
and place order to replenish stock when needed. Review time cards and submit to senior personnel for approval then submit to payroll service for processing.
References:
Max Roemhild, 612-***-****
Ms. Donna Schlotterer, 520-***-****
Ms. Roneisha Jackson, 719-***-****
Contact this candidate