Manager Medical Assistant

ANDREA I UPCHURCH

**** ********* *****, *** ***, St. Louis, M O 63112 ( H) 314-***-**** *************@*****.***

P rofessional Summary

Professionally trained job title with experience ensuring high standards of culturally competent care for wide variety of

patients with diverse needs.

Skills

Acute care expertise Patient/family focused

High level of autonomy Hospice and palliative care experience

Patient evaluation/intervention Disease prevention and intervention specialist

Work History

12/2011 to 03/2013

In Home Manager; Certified Nurses Assitant

Healthline Home Care Agency, LLC

Effectively supervised number LVNs, NAs and non-clinical staff. Improved annual employee retention rate from

number to number percent.

Led CNA training program and conducted classes for prospective CNAs. Oversaw the training of number students

annually.

Processed monthly reports for department performance.

Assisted residents with bathing, dressing, feeding, lifting and transferring.

Self-directed with astute judgment skills. High level of personal accountability.

Demonstrated ability to lead and motivate outstanding healthcare teams.

Provided DHS (Department of Health Services) with corrective action plans.

04/2011 to 11/2011

House Manager

Haven House St. Louis – Saint Louis, MO

Checking in guest upon arrival of Haven House and giving tour assuring guest are aware of all the resources our building

has to offer.

Making reservations preparing for guests arrival.

Reviewing and completing necessary documentation upon arrival/departure of guest.

Providing oversight of residents and assuring facility is safe and secure at all times by making rounds throughout building.

01/2009 to 05/2010

Psychiatric Aide, Supervisor

Shalom House Metro Homeless Center & Family Serv – Saint Louis, MO

Make and effort control behavior while still allowing the resident to be in as much control as possible over her own

experience.

Closely monitored acute conditions.

Ensured HIPAA compliance.

Ensured proper care for victims of domestic violence who presented to urgent care clinic.

Scheduled patient admissions and discharges.

04/2008 to 05/2009

Direct Support Professional

Sunny Hill Incorporated – Saint Louis, MO

In charge of administering medication; recording behavioral affects.

Worked effectively with staff and clients.

Ensured HIPAA compliance.

Demonstrated ability to lead and motivate outstanding healthcare teams.

Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.

06/2006 to 05/2007

Certified Nurses Assistant

Delmar Gardens South – Saint Louis, MO

Administered superior patient's care.

In Control of nightly rounds assist residents with hygiene.

Assisted residents with bathing, dressing, feeding, lifting and transferring.

Provided all daily living tasks to enhance quality of life for elderly patients.

Provided on-call care at all times of day and night.

02/2002 to 09/2006

Hostess, Server

Renaissance Grand Hotel – Saint Louis, MO

In charge of greet and seat of guest upon arrival to fine dinning restaurant.

Guest Response Agent helping with any inquiry about hotel or any business surrounding area.

Cashiered; served as banquet server.

Labored as a housekeeper making sure guest rooms were always kept unsoiled and as a laundry attendant making material

accessible for departments in the hotel.

E ducation

2010

Associate of Applied Science: Medical Assistant

St. Louis College of Health Careers - Saint Louis, MO

Continuing education in Mental Health

General, Studies

St. Louis Community College - General Education

Paralegal Studies

Patricia Stevens College - Saint Louis, MO

Continuing education in [Topic] Nursing

Certifications

Home Health Aid Certified (HHA)

Medication Administer

Affiliations

American Medical Information Association (AMIA)

Accomplishments

Patient Care

Delivered compassionate care that exceeded hospital requirements.

Trained team of staff nurses in medical office procedures to ensure consistent quality of care.

Supervision

Headed onboarding process for new nursing staff.

Clinical Skills

Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.

Additional Information

REFERNCES

Mary Tillman, BSN HHCA, LLC 636-***-****.

Mylia, Supervisor, HHCA, LLC 636-***-****.

Cedric Vincent, Cricket Comm Store Manager, 314-***-****.

Paula McKinney, Haven House, 314-***-****.

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