Manager Management
Resume:
Professional Summary
Key Skills and A Senior and Executive Entrepreneur, Level Problem Solver,
Knowledge Change Artist, Technology and Business Consulting Professional
with over 28 years in the enablement of business growth
Industry Expertise through strategic technology solutions that improve cycle
times, reduce operating costs, and improve productivity for
Financial small to large manufacturing, life sciences, health care,
Government retail, financial, legal, service providers, government and
Health Care professional services businesses.
Life Sciences
Legal Career Objectives
Manufacturing
Retail To hit the ground running, build relationships and provide
Service Providers services that will help grow your company and client's
(ISP's) revenues, improve your company productivity and overall
client's and employee experience, and reduce your company and
Management your client's operating costs.
Consulting Services
Proficient In
Building new
business Account Strategy Planning and Business Development
relationships, Service Desk Optimization: Process and Policy Improvement and
closing business and In-sourcing/Outsourcing/Off-shoring
negotiation
Business Planning (IT) Governance Services and (IT) Portfolio Management and
and Deployment Catalog Services based on ITIL, CoBIT, and Six Sigma Lean
Business and (Quality)
Technology Program and Project Management
Blueprinting
Application IT and Business Reengineering and Business and Technology
Rationalization, Process Improvement Leading to Improved Productivity and
Development and Reduced Cycle Time - Operational improvement
Design IT Transformation and Optimization including but not limited
Governance and to Security Audits, Data Centers (Audit, Strategy,
compliance alignment Consolidation, Migration, etc.), IT Organizational and
through planning and Operations, Rationalization and Convergence
implementation:
Including ITIL, SOX, Large Network and Systems Design and Deployment
COBIT, HIPPA, GLBA, Database Design and Deployment; Application Development
BASEL 2, Six Sigma
Enterprise IT Infrastructure and Applications Architecture and
Portfolio Management Rationalization
Services Business Intelligence and Big Data Optimization
IT and Corporate
Governance and Financial Analysis and Management (including IT and Business
Network and Systems Impact Modeling and Financial Optimization) and Program
Infrastructure Management Office Development and Tracking for Improvement
Planning, Design, Information Lifecycle Management Optimization- Software
and Implementation Development Lifecycle and Service Portfolio and Catalog
IT Transformation: Management Development
Consolidations,
Migrations; Consultation and Training
Deployments; Developing Business and Financial Plans for startup businesses
Transition or existing businesses
Outsourcing
On-shoring / New and Existing Business Tactical and Strategic Planning and
Off-shoring Optimization
Security, Risk and
Compliance
Service Desk
Six Sigma (Green Professional Experience
Belt) - Six Sigma Action OnIT Consulting "ActOnIT"
Lean Managing Partner
Strategic IT and 07/2013 - Present
Business Planning
Accomplished: Developed new practices and methodologies for
analyzing startup businesses to determine whether they are of
Project and Program value and sustainable over time to produce the income and
Management overall profits required to keep customers, employees and
stakeholders. Developed marketing plans and relationships
Data Center with business and services to also jumpstart businesses
Optimization through Venture Capital or other funding, Business Planning,
including: Migration Process and Procedural Development, Franchise Development,
and etc. Developed new IT and Business Transformation practices
Consolidation/Virtua and methodologies for improved transformations. Also,
lization provided technology and business alignment consulting
Virtualization services.
ITaaS and Cloud Accenture / EMC Practice Manager
Rationalization and Practice Manager (Delivery Services Manager)
Implementation 03/2007 - 07/2013
Applications
Rationalization, Accomplished: Developed solid relationships with Fortune 100
Implementation and companies. Beat billable utilization targets by keeping a 90%
Testing plus billable utilization for me and my team. Sold and
Asset Management Delivered overall profitable project revenues of several
Change, hundred million with margin averaging 40%+. Developed new
Configuration and solutions / Toolkits that aligned customers IT initiatives
Release Management with business needs that produced significant savings.
Communications Developed Service Desk processes and procedures. Consolidated
Documentation/Delive through Virtualization, Optimized, Migrated and Moved Data
rables Centers and the all components within including underpinning
Financial Management contracts, Operating Level Agreements and Service Level
Agreements to reduce costs and improve service levels for
Governance customers. Drove higher revenues and profits by leading and
Information building Program Management, Quality Assurance and Financial
Lifecycle Management Management system for Executives and Management to track and
improve on Sales and Program effectiveness and efficiencies.
Operational Analysis Developed Portfolio Management System that kept track and
and Improvement improve on consistent and accurate documentation of Assets,
Process improvement Configurations, Processes, and Policies and helped to align
(ITIL, CoBIT, Six infrastructure and applications to customer's needs. Created
Sigma, and Business Procedural Run Books and performed Business Impact Analysis
Impact Modeling) and established new Processes, Policies and overall Governance
Resource Management in companies using ITIL and CoBIT. Developed and integrated
Partnering project and program plans to provide an organized view using
Subcontracting waterfall, agile, SCRUM and other project methodologies to
Recruiting achieve on-time and on-budget programs. Excelled at creating
Resource Development best/leading practices that were used to drive operational
improvements with customers, their customers and our company.
Network and Systems Achieved self-generated Revenues of $2 to over $10 Million
Consolidation, Annually through new business development. Improved Customer
Integration & Satisfaction from 80 to over 96%.
Testing Unisys
Performance Engagement Director
Management 08/2003-01/2007
Purchasing
On-going Maintenance Accomplished: Developed solid relationships with Fortune 500
and Support companies and government agencies. Sold and delivered overall
Outsourcing profitable project revenues of over $126 Million, gross margin
Quality Assurance on or above target - averaging 26%+ gross margin, and customer
and Control satisfaction over 82%. Brought two or more new clients (long
Requirements term) into Unisys every year and created new revenue
Definition opportunities. Developed new solutions that aligned customers
Responsibilities IT initiatives with business needs.
Matrix
Risk Analysis ROITE Consulting
Total Cost of Managing Partner
Ownership 10/2002-03/2007
Training and
Transition Developed IT Cost Benefit Analysis including Economic Value
Work Plans / Work Add and Risk Analysis for Fortune 1000 companies. Recommended
Breakdown Structure and deployed IT process improvements using ITIL processes and
Six Sigma Measurements. Provided IT Portfolio Management
Services. Developed white papers that helped companies show
technology initiatives alignment to business objectives.
Avnet
2001-2002
Manager District Services
Accomplished: Developed solid relationships with Fortune 500
companies and government agencies. Sold and delivered overall
profitable project revenues of over $12 Million, gross margin
on or above target - averaging 36% gross margin, and customer
satisfaction over 88%. Developed new solutions that created
new clients and new revenue opportunities. Negotiated
contracts with new suppliers. Created a new Professional
Services group and redefined the roles and responsibilities of
the team. Provided business and technical systems and
applications consulting and mentoring to staff and clients.
Successfully incorporated into all projects the use of project
management methodologies from the PMI Book of Knowledge.
Thrupoint
Director Professional Services
1999-2001
Accomplished: Developed solid relationships with Fortune 500
companies. Sold and delivered overall profitable project
revenues of $6 Million, gross margin on or above target -
averaging 54% gross margin, and customer satisfaction over
80%. Opened a new regional office and developed Cities and
engineering talent to be one of the top regions in the
company. Led sales and engineering Developed practices and new
solutions that created new clients and new revenue
opportunities.
Honeywell
Solutions Manager
1997-1999
Accomplished: Developed solid relationships with Fortune 500
companies - specifically manufacturing and consumer goods.
Sold and delivered overall profitable project revenues of $40
Million ($8 Million Infrastructure Consulting and $32 Million
Outsourcing), gross margin on or above target - averaging 32%
gross margin, and customer satisfaction over 80%. Developed
new solutions that created new clients and new revenue
opportunities.
Madge Networks
Sr. Systems Engineer
1996-1997
Provided and delivered technical expertise in Data, Voice and
Video products. Pre and post sales support for Madge ATM,
Token Ring, Ethernet and WAN routers, switches and services to
over 30 clients throughout the Midwest. Integrated products
with Cisco, Fore, Lucent/Avaya and other vendor's routers and
switches. Heavy client contact with emphasis on quality and
exceeding expectations of the customer.
GE Capital Railcar Services
Network Manager
1994-1996
Led Infrastructure and Service Desk teams. Hired and trained
teams of Engineers and managed contractors for engagements
throughout the United States and Canada. Reported directly to
the CIO. Worked with Business Unit Leaders/Champions and
Senior Executive Sponsors ("C" Level) to develop and implement
new successful business initiatives. Full responsibility for
budgets and compensatory programs. Utilized value based
outsourcing of infrastructure and programming services where
it made sense. Developed Service Level Agreements that
improved vendor/partner response times and improved
productivity.
Comdisco
IT Portfolio and Asset Manager; LAN/WAN Specialist; Consultant
1991-1994
Led Assessment, Design, Planning, Integration and Support of
several technical and business networks and applications for
small to medium sized businesses. Comdisco Team Leader for the
restructuring of an over 3000 node network. Developed standard
operating procedures and other documentation that improved the
support for 30 remote CDRS Operations, Sales Support and
Customer Service sites across the US and Canada. Assisted with
Sales Force Automation implementation. Involved in Disaster
Recovery / Planning initiatives.
Created Asset and Network Management systems that utilized Sun
Solaris UNIX, Novell Netware, Windows, Sybase SQL,
Powerbuilder, Tally NetCensus, Microsoft Access, HP Openview
and Novell Managewise. Deployed systems to approximately 60
people throughout Comdisco. The systems provided the CXO's
and all levels of management with metrics about the age,
maintenance, performance, number of licenses, and location of
all of the systems and applications throughout the world.
Developed standard operating procedures and other
documentation that improved supporting remote sites across the
US and Canada. Some of the processes/procedures put in place
were Change Management, Knowledge Management, Product Life
Cycle and Systems/Asset Management.
Various Applications Development, Management,
Sales and Consultative positions
1985-1991
Independent Consultant with work for several companies. Led
Assessment, Design, Planning, Integration and Support of
several technical and business networks and applications for
small to medium sized businesses.
Developed and implemented Enterprise Resource Planning system
and new network infrastructure for a photographic studio.
This improved productivity among the staff and organized and
automated a manual process. It organized and dramatically
improved scheduling, inventory control, costs, and customer
relations. The system saved the company about $100K annually
and helped to bring in several million dollars in revenue.
Education
DePaul University - Liberal Arts 1994 - 1996
Purdue University - Computer and Information Sciences
1983-1985
Awards
EMC 2007 and 2013 Best Practice and Operational Excellence and
Trusted Advisor
Unisys 2005 Employee of the Quarter
Unisys 2004 Outstanding Contribution to Teamwork: Borders,
Target, HC Manorcare
Unisys 2003 Team Award Piper Jaffray
Kraft Foods Supplier Operational Excellence
GE Presidential Awards: Improved Business Productivity and
Customer Satisfaction and Community Development
GE Best Practice: Information and Security Policy
GE Summit
Professional Training
Six Sigma and Six Sigma Lean White, Yellow and Green Belt
Certified
3D-VE Blueprinting Certified
ITIL Foundations Certified v3
IBM Rational/RAD
Target Account Selling, Consultative Selling, Science of
Selling Coach, & Strategic Account Selling; Question Based
Selling
OOAD with the UML: fundamentals
EMC Processes, Storage and Software (VMAX, VNX, Isilon, ITaas,
Big Data, DMX, Clariion, Celerra, Centera, IONIX), IT as a
Service (includes PaaS, SaaS, IaaS, DaaS, etc.)
IBM Storage ESS, DS4x00 and DS8xxx
Checkpoint Certified Systems Administration and Engineer
Cisco Certified Network Associate, Professional and
Infrastructure Expert Courses
Primavera Project Management Training
Project Management Institute Training and PRINCE certfication
GE Manager Development
Financial and ERP Packages: SAP, Oracle, ADP
Honeywell Plant Controller and Data Highway
Honeywell / Microsoft Development and Microsoft MCP (DCOM,
Visual Studio, C# and Visual Basic)
Macromedia Dreamweaver
Lotus Notes Administrator and Engineer
Autodesk AutoCAD and AutoLISP - Sales and Engineer
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