Customer Service Administrative Assistant

Summary of Qualifications

. Highly dependable, loyal, organized and detail-oriented

. Capable of establishing a rapport with individuals at all professional

levels

. Creative, resourceful, and focused with the ability to thrive in a

deadline driven environment

. Solid interpersonal as well as written and verbal communication skills

. Ability to handle multiple projects simultaneously while maintaining a

calm demeanor

. Ability to handle, maintain, communicate, and distribute confidential

and sensitive information

Education

Robert Morris University

Chicago, Illinois

Major: Paralegal Studies

April 2012

Degree: Associates of Applied Sciences

Honors: 3.0 G.P.A., ABA Approved Program

Professional Experience

IOD Incorporated

Green Bay, WI

March 2013-July 2013

Accounts Receivable Representative

. Answering release of information and accounts receivable related

telephone calls and inquires via telephone or email.

. Answer and conduct business on the telephone while maintaining

excellent customer service.

. Reviewed, researched, resolved and responded to incoming inquiries.

. Document all AR customer service calls, inquiries and resolution in

detail in appropriate areas of software systems.

. Processed write-offs, adjustments and refunds as necessary.

. Completed review of authorization & official request letter before

release of medical records

. Complied with HIPAA laws regarding release of records

Department of Children & Family Services: Office of Legal Services

Chicago, Illinois

September 2012 -

November 2012

Paralegal (Temporary Position)

. Complete redaction of assigned case files through organizing and

consolidating in order to maintain accurate records.

. Logging, copying and archiving administrative hearing files and firm

mail.

. Responsible for drafting subpoenas and legal documents for attorneys

and senior paralegals.

. Engage in completion of first overview of cases.

. Subpoenaed records from the State of Illinois, Child & Family Service

Offices, and courts.

. Researched, gathered and briefed cases

. Confirmed and tracked court dates for attorneys and Senior paralegals

. Scheduled in person interviews with families, attorneys and case

workers

Infinity Movers, Inc.

Chicago, Illinois

February 2008-

June 2012

Administrative Assistant to CEO/Owner

. Provide Administrative support to owner of company.

. Direct contact with customers in lieu of owner.

. Prepare and maintain customer profiles, billing and invoicing, filing

and record maintenance.

. Complete arrangement of customer files and checks.

. Extensive travel management, meeting coordination, and travel

arrangements.

. Drafted letters, memorandums, and correspondence.

. Arrange details for yearly holiday party, company outings, and company

interviews.

. Recognized as Employee of the Month in December 2009.

Computer Skills

. Microsoft Office Suite, Excel, Windows 7, PowerPoint, Adobe Acrobat,

MS Outlook, Lexis-Nexis, West Law

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