Sales Customer Service

PAULA KLIM

**** *********** **** *** ** Blakely,PA 18447 ******@*****.*** 570-***-****

Senior Travel Coordinator

RESERVATIONS ● OPERATIONS ● MANAGEMENT ● E COMMERCE ● SALES

OBJECTIVE

To obtain a position that will utilize my more than 31 years of travel industry experience which includes both Leisure &

Corporate international travel reservations, VIP & Luxury Travel planning, Travel Management, Travel sales, Marketing,

Operations, E commerce, multiple GDS systems, group coordination, executive assistance and much more.

SUMMARY OF QUALIFICATIONS

● Thirty years proven success in meeting the International & domestic travel needs of both leisure and corporate

travelers.

● Skilled in VIP, Concierge, Luxury and Executive travel reservations, corporate travel policy development .

● Corporate and Leisure Travel sales and management, advertising and marketing, Supplier Contract negotiation.

● Corporate Travel call center agent and Virtual After hours Travel Desk Team Leader.

● Travel supplier and Vendor relationship management and business development.

● Database management & Travel website content management, and travel internet marketing.

● Managed staff of busy leisure travel agency along with consistently meeting and exceeding travel sales goals.

● Group travel coordination, sales, marketing & leadership, Luxury and VIP travel sales.

● Ten years of extensive experience as the Executive Assistant to a Travel Company President and a Consulting firm.

● Leisure Travel Independent agent.

● Technical skills include: Apollo and Sabre GDS, MS Suite, Word, Excel, PowerPoint, Quickbooks, Google Business

mail and industry software such as Focal Point, System One,Travcom, Concur, travel booking engines and more.

Professional Experience

Corporate Travel Consultant 2008 2011, 2013 Present

Directravel Moosic, PA

● Global travel reservations in busy corporate travel call center for the Federal Reserve Banks, National Public Radio,

the Juvenile Diabetes Research Foundation,Drexel University, and many more major corporations.

● Consistently exceeded sales and transaction goals.

● Emergency After Hours Travel Desk Team Leader in a virtual environment providing 24 hour up to the minute

customer service to all corporate travelers at approximately 250 corporate accounts, VIP’s and executives.

● Leisure travel reservations, Apollo GDS, Concur, Google Business mail and Google Drive.

Executive Assistant 2011 2013

Mark J Sobeck Roof Consulting, Inc. Wilkes Barre, PA

● Administrative Assistant to President and 5 consultants, clerical support and customer service.

● Corporate & leisure travel arrangements for both employer and staff, calendar management, expense

reporting.

● Multi line phones, accounting, timekeeping, Confidential administrative assistance.

● Microsoft Office and all other office applications.

Executive Assistant & International Travel Consultant 1999 2008

Tenenbaum’s Travel & NYCVP Kingston, PA.

● Executive Assistant to President of Travel Agency and Tour Operator.

● Travel Sales, Marketing & Advertising, Travel supplier & vendor negotiations, business development

● International & domestic travel reservations for both leisure & corporate clientele.

● Travel database & Travel website content management, Apollo & Sabre GDS

● Group travel planning, marketing and leadership, VIP and Luxury travel reservations.

● National cruise only agency management and sales.

Travel Consultant 1996 1999

Jim Lynch Tours & Travel Carbondale, PA

● Start up and management of leisure travel agency for Bus tour company

● International & Domestic leisure travel reservations, Group travel planning and marketing.

● Sabre GDS.

Travel Agency Manager 1993 1996

Boscov’s Travelcenter Scranton, PA

● Manager of staff of four travel consultants in Leisure Travel Agency branch.

● International and domestic travel reservations, VIP and Luxury travel and Sabre GDS.

International Travel Consultant 1982 1993

Jewelcor Travel Scranton, PA

● Arranged for international and domestic reservations for leisure and corporate travelers.

● Corporate travel management, group travel sales, accounting, SystemOne GDS.

Education And Training

Certificate of Travel & Tourism 1982

WILMA BOYD TRAVEL SCHOOL Pittsburgh, PA

Professional Associations

● Eastern Travel Association

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