Customer Service Sales

Profile

An eager and determined young candidate with 9+ years of customer service

experience in multiple facets. Customer care expert with well developed

skills in problem solving, telephone inquires, sales, order processing and

cash handling. Experience providing excellent service to customers in

person as well as via telephone with courtesy and empathy. Able to lead

others in demanding circumstances and remain calm in stressful situations.

Self motivated, hard working individual who enjoys working with people and

takes pride in providing excellent service.

Experience

Langley Air force Commissary

June 2007-Current

Customer Service Clerk

Duties;

Provided customers with excellent customer service

Loaded/Unloaded fragile merchandise in a fast paced environment

Implemented advanced problem solving skills

Stocked and organized store merchandise

Responded effectively to customer concerns and inquiries

Familiarity with store inventory

Established customer relationships and personalized clientele

Military Deli Bakery Services

April 2011-Nov 2013

Bakery/Deli Specialist

Duties;

Provided customers with excellent service

Responded effectively to product inquiries

Familiarized with products and inventory techniques

Used suggestive selling to meet sales goals

Implemented problem solving skills

Mastered opening/closing procedures

Used Marketing/Promotion techniques to meet sales goals

Processed individual as well as bulk orders

Adaptive Team Player

Handled food by FDA protocol

Celebration Creation

March 2009-2012

Customer Service Representative/Administrative Assistant

Duties;

Handled high volume telephone inquires

Maintained inventory control

Provided top notch customer assistance

Utilized various sales techniques

Processed orders and handled payment transactions

Built and maintained clientele

Operated Microsoft Excel to keep track of orders

Maintained office order

Made supervisor within 1 year

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