Customer Service Technician

Lisa M. Huneke

**** ****** *****

Houston, TX ***48

Cell: 713-***-**** Home: 281-***-****

Objective

To obtain long terms employment with a well-established organization where I may fully

utilize my skills and abilities with opportunity in growth with the company to start a

career.

Experience

Dish Network Houston, TX

Customer Service Rep in Retention Dept 07/12-Present

• Answer general billing questions

• Take payments to bring account current

• Troubleshoot equipment when errors occur

• Make changes to programming and equipment

• Set up technician visits

• Build, close, and re-start accounts

• De-Escalate consumer when irate

• Go over contractual agreements

Platinum Event Services Houston, TX

Event Security 04/12-09/12

• Check bags of incoming guest to ensure the safety of all visitors.

• Monitor assigned area for disruptive behavior.

• Escort guest to correct seating section

• Ensure Minute Maid employees are comfortable during the shift

• Escort disruptive guest out of building if need be.

Wilson Supply La Porte, Tx

Shipping 09/11-03/12

• Handle shipping paperwork for product delivery to several different Wilson

branches and customers

• Consolidate orders for proper shipping destination.

• Move and band globe valves, gate valves, and flanges

• Shrink wrap pallets that are ready to be shipped to chemical plants and other

Wilson warehouse locations.

• General housekeeping

J.V Industrial Deer Pak, Tx

Fire watch/Hole watch/Helper 03/11-09/11

• Monitor a safe work environment while hot work is being performed in chemical

plants

• Conduct and monitor confined space entries in tank as well as man ways

• Observe oxygen levels, LEL, and H2S monitors during confined space entries

• Assisting crew members in grinding pipes as well as changing valves, gaskets,

and flanges.

• General housekeeping

Allied Barton Pasadena, TX

Security Guard 07/10-03/11

• Assist plant visitors in getting to the correct location of visit.

• Checking TWIC cards and safety council

• Monitoring traffic and plant access per MARSEC level

• Providing visitor orientation to new visitors for plant entrance

• Conducting vehicle checks at security check point per MARSEC level

• General housekeeping

Education

Alvin Community College Alvin, TX

(P-Tech) Process Technician Present

SKILL

• Learning the process movements of a chemical or refinery

• Learning how to fix Unit upsets within the facility

• Knowing the ins and outs of the refinery or plant in which your employed

• Learning and studying the OSHA guidelines and standards

• Learning and studying the MSDS sheets of each product that was used in the field

of study

Houston Community College Houston, Tx

(P-Tech) Process Technician Present

SKILL

• Learning the process movements of a chemical or refinery

• Learning how to fix Unit upsets within the facility

• Knowing the ins and outs of the refinery or plant in which your employed

• Learning and studying the OSHA guidelines and standards

• Learning and studying the MSDS sheets of each product that was used in the field

of study

Houston Community College Houston, Tx

Cosmetology License 08/06-05/09

SKILL

• Learned the basic essentials to have a career in the cosmetology field

• Practiced 0 ,45 , and 90 haircuts

• Practiced the different techniques in coloring and highlighting hair

• Learned the correct procedures to a basic manicure and pedicure

• Learned and studied the OSHA guidelines and standards for license holders

• Learned and studied the MSDS sheets of each product that was used in the class

room setting

• Learned and studied the fees and fines for the cosmetology field

• Participated in district and state competitions

Reference

Available upon request

Contact this candidate