Manager Management

Habib Basiri

ELECTRONIC ENGINEER WITH EXCELLENT EXPERIENCE IN BSS PROJECT AND PROGRAM SENIOR

MANAGEMENT

Add:6306 Windcrest Dr,Apt 2325,Plano,TX 75024 Email: *****.******@*****.***

Cell:+1-214-***-****

Executive Summary

An exuberant technologist with the necessary leadership skills, intellect, and robustness of character and business insight

required to deliver on challenging tasks with Solid knowledge in senior management (OSS, BSS, Customer support)to

drive projects and organization with 15 years experience in IT and Telecommunication industry(Ericsson@Alcatel) in

different roles and functions in management with international experience for big organization and very large customers as

short term and long term assignment. Part of talent management program in Ericsson and passed senior management

assessment.

I contribute high performance, key performer,highly motivated,hard worker and always deliver exceed expectation in

management team.

Core Qualification

• Highly experience to drive projects and program from pre-sales until delivery for complex and big BSS/OSS projects

• Proven ability to team leadership, motivate and build up competent successful teams.

• Highly skilled to build and maintain strong and effective relationships with suppliers and customers.

• Achieving project and SLA targets in a dynamic and complex business environment with cost-effective manner.

• Highly experience to manage team in diverse international environment's cultures and virtual team.

• Proven ability to manage big organization and big customers.

• Highly experienced in financing, budgeting and driving Governance for project stockholders and sponsors.

• Excellent skill in Change management,Event management, Project management, Program directing,Contract management and life cycle

Solution management.

• Highly experience in business driven and strategic planning for business and complex projects as CFR.

• Highly Experience in MORE,PROP-C,SAP,SMS,OSDP

Achievements

• Part of Talent management program in RASO and successfully passed L3 assessment for senior management level in PDI Ninth

House

• Successfully Achieved key performer and exceed expectation performance in management team

• Drive to implement complex and one of the biggest BSS projects in Ericsson with gain of customer trust

• Establish first Proactive support project in customer support for Telkomsel operator in RASO

• Drive to improve UM 12% with effective cost managing and stop over delivery in projects .

• Establish and develop new WLA with internal departments such as project Handover.

• Contribute to achieve SLA and contract's KPI for projects.

• Drive to improve customer satisfaction 13 points and gain customer trust as partnership.

• Contribute to improve motivation and competence as integrated team.

• Successfully planned and rolled-out Competence Development plans for all IT,Revenue management,Fraud management,Managed service,

Solution integrator and solution architects in Competence Domain across all accounts and all services units.

• Drive to improve project governance in customer support and MM&SI projects.

• Consultant to review and improve technical and delivery requirements for number of major contracts with legal team .

• Contributed in presale and tender phase with account team to improve business process and gain new business as CFR.

CAREER PROFESSIONAL

Senior Project Manager OCT 2013 up to now

MRI of Dallas

• Manage to implement all projects target including planning implementation, budgeting, resource planning,change management in order to

ensure quality in line with the sales profitability and potentially repeat business.

• Responsible to run projects governance and reporting .

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• Contribute from pre-sales until delivery of projects .

Program Manager Service Delivery March 2011 up to August 2013

Ericsson

• Manage Service delivery contract (biggest operator in south Asia with more than 130 Million Subscribers) and Function management of other PMs in

team.

• Responsible to secure all project E2E plan includes resource planning,,budgeting,Handover to customer and implementation targets

• Contribute to improve business as CFR for Service delivery contract and decrease cost of sales for IT & Telecom projects.

• Secure our SLA,business,Margin,Up sales in different product areas and services.

• Successful to deliver all project reports,Governance report and managing stockholder meeting.

• Manage to improve project process which includes Change request management,Solution management,Life cycle management

• Manage to improve customer relation and satisfaction index.

Domain Manager BSS July 2010 up Feb 2011

Ericsson

• Manage competence Domain under Product Area Consulting & System Integration as line-operation director to reach projects KPIs.

• Direct projects in BSS that include Revenue management, Fraud management and revenues assurance.

• Manage to provide highly motivated world class BSS resources and deploy the proper methodology to deliver the most cost Effective Resources

in Managed services,Customer support and Projects,selling or delivering a BSS engagement with our Customers according to agreed business and

tactical plans within CU.

• Contribute to improve business as CFR for CSI projects from pre-sales until delivery and governance .

Competence Area SL/TMS/MMS manager April 2009 up to June 2010

Ericsson

• Responsibilities include Competence Readiness and end to end performance of projects for OSS/BSS,UNIX,Oracle-based IT Solution To meet

needs of Services Organizations Business and Projects.

• Participate as CFR from pre-sales until delivery of projects

• Participation in Vendor and Stakeholder Management and governance .

• Manage proactively to develop the employees to applicable Functional Roles and Functional Skills.

• Responsibilities include individual certification, deployment of methods, tools and processes as well as develop a professional Service culture

contributing to customer satisfaction and innovation.

SI (solution integrator) Delivery manager October 2008 up to March 2009

Ericsson

• Manage to delivery of Systems Integrations resources and projects for OSS/BSS projects, in order to ensure quality in line with the sales

profitability and potentially repeat business.

• The role is line-operation manager in the delivery organization to drive operational excellence throughout all operations.

Service Delivery manager Feb 2007 up to sep 2008

Ericsson

• Responsibilities include to deliver service Delivery contract for OSS/BSS and secure SLA and customer satisfaction.

• Mange to implement all Ericsson support process with following Handover,solution management and Life cycle management process.

• Participate as incident manager for all escalation to reach and secure SLA KPIs.

Senior GSM System Support Engineer Feb/2005 to Feb 2007

Ericsson

Troubleshooting as a routine activity (CSR handling in MSS and BSS) with Creating solutions in Ericsson database and involving in the Other

Ericsson markets within middle east to complete projects like APZ swap and SW upgrade mainly in Saudi Arabia (Aug- Sep 2005).

key player in MVV project with Nokia SGSN& MSS and Huawei IN Network.

Senior GSM System Test Engineer Aug/2000 to Feb/2005

Ericsson

Validation, Verification and end-to-end testing of GSM Mobile Networks from Ericsson according to the customer specifications.

Responsibilities include participation in design efforts, system testing (as in customer environment)

with maintenance prospective.

Technical support engineer Jun/1999 to Aug/2000

(ALCATEL agency)

Member of Technical Team, Support group for Alcatel PABX

Test engineer June/1998 to June/1999

Switch CO

Installation & Commissioning of industrial control system (Pneumatic and PLC).

Education

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Graduate Degree: B.Sc. of Electronics Engineering

University: Azad University

Certification

Senior management assessment-L3in PDI Ninth house Leading virtual team Certified Experienced SDM Our ways of leading

(Ericsson leadership framework) LCC –leadership curriculum course Finance Sales Process Service pricing PROPS-C(project

Management knowledge areas) Communication Skills Presentation Skills PIAV DISC Analyzing AXE10 O&M PLATFORM IN

GSM AXE10 OPERATION HANDLING IN GSM AXE10 HARDWARE MAINTENANCE IN GSM TESTING 2 GSM

ADVANCED TECHNIQUE MSC OPERATION BSC OPERATION GPRS SYSTEM SURVEY APG40 O&M AXE 810

CONFIGURATIONS Media Gateway Workshop (MGW) IP Networking GPRS/EDGE Radio dimensioning and Performance

WCDMA system overview LTE overview

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