Customer Service High School

Patrice Jones

** ****** **** ****

Durham, North Carolina 27704

**********@*****.***

Phone: 919-***-****

EDUCATION

-Durham Technical Community College

Associates Degree in Early Education

July 2010- present

-Durham Technical Community College

Credentials 1 and 2

July 2010

-The Billing Consultant

Area 1 Billing

October 2009

-Enrolled at North Carolina Central University 2004

- High School Diploma received May 2004 at Southern Durham High School Health Science Program

(completed Three Internships and Community Service Project on "Hygiene and Youth", while enrolled in

the program summer and fall of 2003

- Earned in College Bound Mentoring program at North Carolina Central University

- Earned for college credits in Hospitality and Tourism

SKILLS PROFILE

-Invoice and Billing Training

-Training in Eligibility and Enrollment

-Infant and Toddler Certification (Credentials 1 and 2)

-Certified in Infant and Child CPR

-Certified in Infant and Child Choking

-Six years of experience working with and supervising young children

-Seven years Computer experience with Microsoft Office and PowerPoint

EMPLOYMENT HISTORY

Deli/Sales

October 2013-Present

-Harris Teeter

-Durham, North Carolina

PSE Clerk

November 2012- Present

-United States Postal Service

-Raleigh, North Carolina

Medicare Insurance and Benefits Specialist

February 2012- October 2012

-Blue Cross Blue Shield

-Chapel Hill, North Carolina

Billing and Enrollment Eligibility Customer Service Representative

March 2011- March 2012

-Aetna Medicare and Insurance

-Cary, North Carolina

Custodial Assistant

September 2009- March 2012

-Piedmont Air Conditioning

-Cary, North Carolina

Teacher Assistant

October 2009- present

-The Learning Experience

-Durham, North Carolina

Program Specialist

Summer 2005-August 2008

-W.D. Hill Parks and Recreational Center

-Durham, North Carolina

Recreational Specialist

Summer 2004

-W.D. Hill Parks and Recreational Center

-Durham, North Carolina

Teacher Assistant

2004-2007

-Pearsontown Elementary School After-school Program

-Durham, North Carolina

Cashier

November 2007-March 2008

-Burger King

-Durham, North Carolina

House Keeping

March 2007- December 2008

-Extended Stay Deluxe

-Durham, North Carolina

Assistant Director

Summer Position

June 2009-August 2009

-Blossoming Minds Academy

-Durham, North Carolina

Marketing/Sales Associate

Intragel

May 2010- January 2011

Durham, North Carolina

VOLUNTEER ACTIVITIES

-Volunteered in concession booths during games at Durham Bulls Athletic Park to help raise funds for

Shepard Middle School PTA (2001)

-Volunteered at North Carolina Museum of Life and Science. Presented Science-On-A-Cart activities and

greeted visitors (2000-2009)

-Volunteered in the Southern High School Office. Worked with Durham Public School "Youth Looking at

the Future" Program (1999)

REFERENCES

Aundrea White, Director

East Durham Recreational Center

2615 Harvard Avenue

Durham NC 27704

Phone: 919-***-****

Melissa Chiti

Glenn Elementary School

2415 East Gear Street

Durham NC 27703

Phone: 919-***-****

Jamaal Walters

Aetna Medicare 1300 Crescent Green Rd

Durham, North Carolina

Phone: 919-***-****

LaTiwana Perry

Intragel

Durham, NC

Phone: 919-***-****

Chantina Myers

Dollar Tree

3290 Beaver Creek Commons

Apex, NC

Phone: 919-***-****

LaMesa Carter

Blue Cross Blue Shield

Durham, NC

Phone: 919-***-****

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