Customer Service Manager
Resume:
M ELANIE PACHECO
**** ********* **** **. ****, TX 77449
*************@*****.***
OVERVIEW
A highly motivated Administrative Worker. Highly creative, recognized as a results-
oriented and solution-focused individual. Areas of strength include:
Accounts Payable Taleo
Problem Collections Star
Organizational Skills Manager’s tool box
Computer Literacy Compass/ Smart Stream
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Work as Team Player Outlook
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Customer service skills E- Verify
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Mailroom Coordinator People soft
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Data Entry Ariba
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EDUCATION
Lone star Cy-Fair,
C ypress, TX
2 009- Present
GPA: 3.25
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COMPUTER SKILLS
WordPerfect, AmiPro
Microsoft office programs
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60 WPM
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PROFESSIONAL EXPERIENCE
United Airlines, INC (Core January 2013 -present
s taff Services) –
H ouston
E - Verify Specialist
Fully review I-9s for employees
C heck thoroughly for correct documentation
Processed through to E- Verify to see if eligible of employment in the USA
Request information from employee if non-compliant
United Airlines, Inc. ( core staff services ) – H ouston
J anuary 2012 – 2013
B adging Specialist / Executive assistant
• Greet New hires
• Assist with needs of employees
• Printed badges
• Processed internal/ external badges for employees
• Prepared FedEx shipments
• Organized outgoing and incoming mail. Directed to whom it belongs to
• Sent/ and answered numerous emails on different issues
• Helped with retirement badges and forms
• Checked Fingerprint clearances for new hires
• Checked backgrounds for new hires and Furlough returns
• Organized a file system to tracked FedEx shipments
• Filing
• Secretarial duties for manager/ assist with bills and deposits
• Took/ relayed messages to managers
• Answered telephone, screened and directed calls
• Dwelt with access for buildings/ parking
• Scheduled meeting offsite and on site meetings
• Monitored CATS Line
• Team Player
Air liquide, INC ( Core Staff Services ) – Houston
M ay2011 – August 2011
F ront Desk Receptionist/ Mailroom Coordinator (short term assignment)
• Answered Telephone, screened and directed calls
• Took and Relayed Messages
• Provided information to callers
• Greet Employees/Vendors
• Directed Offsite Employees/Vendors to correct destination
• Maintained Appointment diary manually
• Tidied and maintained the reception area daily
• Organized mailroom
• Delivered mail to executive assistants/ as well as departments
• Prepared outgoing mail/ created forms for outgoing mail
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SPECIAL INTERESTS
Aerobics, Art, Roller Blading, Gourmet Cooking, Classical Music, Traveling
REFERENCES
Promptly furnished upon request.
Contact this candidate