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Training, Performance Improvement, Human Resources Management

Location:
Cary, NC
Posted:
March 19, 2014

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Resume:

CHRIS ANDREW GRUBB

***********@***.*** *** Forest Run Place, Cary, NC 27518 919-***-****

PROFESSIONAL PROFILE

Results-oriented operations manager and performance improvement

professional, with over 22-years experience in management and training,

across diverse businesses and geographies. Versatile skills in curriculum

design and delivery, problem-solving, and project management with the use

of creative thinking. Vast experience in change management and behavior-

based statistical analysis. Known for analytical skills, attention to

detail, great customer service, and a driving pursuit to help employees

achieve quantifiable success.

EDUCATION AND TRAINING

. MA - Industrial & Organizational Psychology - East Carolina University,

Greenville, NC

BA - Psychology - Methodist University, Fayetteville, NC

. Certified Assisted Living Administrator - State of NC Department of

Health and Human Services

EXPERIENCE

Administrator, Gabriel Manor Assisted Living/Secure Dementia, Saber

Healthcare - Clayton, NC 2013-present

Manager for the entire operation of a brand new 77-bed assisted living

facility with a secured dementia/memory care unit, with 40+ employees,

including nurses, direct care clinical staff, business office, maintenance,

dietary, housekeeping, sales and marketing, activities, and transportation

functions.

. Supervised initial staffing and opening of 2 brand new adult care

facilities in central NC within 3-months.

Learning and Development Partner, Capital Associated Industries, Inc. (CAI)

- Raleigh, NC 2012-2013

Develop and facilitate courses to improve employee performance in various

industries, serving the public and 1200 member companies across North

Carolina, with one of the largest and most active non-profit employers'

associations in the country.

. Teach courses on entry-level to advanced management skills,

communication, conflict resolution, time management, team building,

motivation, performance management, performance appraisals,

interviewing, delegating, coaching, feedback, creative problem-

solving, situational leadership, and many others. Each course is

focused on practical application.

. Administer and interpret the DiSC Profile and Myers-Briggs Type

Indicator, explaining methods for improving communication and building

relationships for success at work, through an understanding of each

assessment.

Region Training Manager, Sears Holdings Corporation, Home Services Division

- Morrisville, NC 2002-2011

Managed training and performance improvement in a matrix team environment

for 2 regions, supporting more than 5000 service technicians, 200 field

managers, and 23 districts across 30 states for the largest appliance

repair business in the country.

. Trained and facilitated national change management initiative focused on

customer experience, which led to a 6.5% improvement in customer

satisfaction and loyalty through first year. Received national

recognition for results.

. Achieved financial ROI of 1100% for 300+ technicians over a 6-month

period through analysis, targeted training, monitoring, reporting, and

coaching to reduce "recalls" (failed service repairs due to skill or

knowledge).

. Developed and executed an Annual Region Training Calendar through needs

assessment, data analysis, and cost-containment, offering over 200

classes, for 2000 attendees, at 60 locations, across 16 states,

contributing to region performance and financial gains of up to 400%

improvement.

. Created a new frontline manager development program and lending library,

with 100% management utilization.

Training & Organization Development Specialist, Novo Nordisk

Pharmaceuticals, Inc. - Clayton, NC 1998-2002

Created and managed a comprehensive competency-based employee development

and performance review process, including on-boarding, ongoing development,

and succession planning. Established a high-performance work-team.

. Re-created the new hire on-boarding process through multidisciplinary

collaboration, resulting in noticeable improvements in retention, job

engagement, and acclimation to site culture during a 300% site headcount

expansion.

. Led creation of a 14-minute process video covering entire site operation,

fully funded through grants in collaboration with NC Community College

System and NC Biotechnology Center. Helped site win $75,000 in training

grants for expansion.

. Proposed, planned, and executed annual 2-week "Shutdown Training" series

with 50 classes for 300 employees at minimal expense to the company.

Participation increased by 45% each year with little increase in company

cost.

. Led the annual review process, and conducted in-depth statistical

analyses to assist senior staff on incentive decisions.

Division Training and Development Manager, Wyeth-Lederle Vaccines and

Pediatrics - Sanford, NC 1996-1998

Managed the technical and non-technical training for production associates

and managers across all five manufacturing sites in the Vaccines and

Pediatrics Division, covering the southern and northeastern United States.

. Established consistent management practices by creating the first

management and professional development curriculum for the Vaccines and

Pediatrics Division, including programs from DDI and The Levinson

Institute.

. Enabled major improvements in SOP (Standard Operating Procedure)

documentation system by training and coaching managers and senior

operators on "Information Mapping" techniques, in order to rewrite all

site SOPs.



Contact this candidate