CHRIS ANDREW GRUBB
***********@***.*** *** Forest Run Place, Cary, NC 27518 919-***-****
PROFESSIONAL PROFILE
Results-oriented operations manager and performance improvement
professional, with over 22-years experience in management and training,
across diverse businesses and geographies. Versatile skills in curriculum
design and delivery, problem-solving, and project management with the use
of creative thinking. Vast experience in change management and behavior-
based statistical analysis. Known for analytical skills, attention to
detail, great customer service, and a driving pursuit to help employees
achieve quantifiable success.
EDUCATION AND TRAINING
. MA - Industrial & Organizational Psychology - East Carolina University,
Greenville, NC
BA - Psychology - Methodist University, Fayetteville, NC
. Certified Assisted Living Administrator - State of NC Department of
Health and Human Services
EXPERIENCE
Administrator, Gabriel Manor Assisted Living/Secure Dementia, Saber
Healthcare - Clayton, NC 2013-present
Manager for the entire operation of a brand new 77-bed assisted living
facility with a secured dementia/memory care unit, with 40+ employees,
including nurses, direct care clinical staff, business office, maintenance,
dietary, housekeeping, sales and marketing, activities, and transportation
functions.
. Supervised initial staffing and opening of 2 brand new adult care
facilities in central NC within 3-months.
Learning and Development Partner, Capital Associated Industries, Inc. (CAI)
- Raleigh, NC 2012-2013
Develop and facilitate courses to improve employee performance in various
industries, serving the public and 1200 member companies across North
Carolina, with one of the largest and most active non-profit employers'
associations in the country.
. Teach courses on entry-level to advanced management skills,
communication, conflict resolution, time management, team building,
motivation, performance management, performance appraisals,
interviewing, delegating, coaching, feedback, creative problem-
solving, situational leadership, and many others. Each course is
focused on practical application.
. Administer and interpret the DiSC Profile and Myers-Briggs Type
Indicator, explaining methods for improving communication and building
relationships for success at work, through an understanding of each
assessment.
Region Training Manager, Sears Holdings Corporation, Home Services Division
- Morrisville, NC 2002-2011
Managed training and performance improvement in a matrix team environment
for 2 regions, supporting more than 5000 service technicians, 200 field
managers, and 23 districts across 30 states for the largest appliance
repair business in the country.
. Trained and facilitated national change management initiative focused on
customer experience, which led to a 6.5% improvement in customer
satisfaction and loyalty through first year. Received national
recognition for results.
. Achieved financial ROI of 1100% for 300+ technicians over a 6-month
period through analysis, targeted training, monitoring, reporting, and
coaching to reduce "recalls" (failed service repairs due to skill or
knowledge).
. Developed and executed an Annual Region Training Calendar through needs
assessment, data analysis, and cost-containment, offering over 200
classes, for 2000 attendees, at 60 locations, across 16 states,
contributing to region performance and financial gains of up to 400%
improvement.
. Created a new frontline manager development program and lending library,
with 100% management utilization.
Training & Organization Development Specialist, Novo Nordisk
Pharmaceuticals, Inc. - Clayton, NC 1998-2002
Created and managed a comprehensive competency-based employee development
and performance review process, including on-boarding, ongoing development,
and succession planning. Established a high-performance work-team.
. Re-created the new hire on-boarding process through multidisciplinary
collaboration, resulting in noticeable improvements in retention, job
engagement, and acclimation to site culture during a 300% site headcount
expansion.
. Led creation of a 14-minute process video covering entire site operation,
fully funded through grants in collaboration with NC Community College
System and NC Biotechnology Center. Helped site win $75,000 in training
grants for expansion.
. Proposed, planned, and executed annual 2-week "Shutdown Training" series
with 50 classes for 300 employees at minimal expense to the company.
Participation increased by 45% each year with little increase in company
cost.
. Led the annual review process, and conducted in-depth statistical
analyses to assist senior staff on incentive decisions.
Division Training and Development Manager, Wyeth-Lederle Vaccines and
Pediatrics - Sanford, NC 1996-1998
Managed the technical and non-technical training for production associates
and managers across all five manufacturing sites in the Vaccines and
Pediatrics Division, covering the southern and northeastern United States.
. Established consistent management practices by creating the first
management and professional development curriculum for the Vaccines and
Pediatrics Division, including programs from DDI and The Levinson
Institute.
. Enabled major improvements in SOP (Standard Operating Procedure)
documentation system by training and coaching managers and senior
operators on "Information Mapping" techniques, in order to rewrite all
site SOPs.