Project Management

Chintan Brahmbhatt

**** ***** ***** **, #****, Coppell, TX, 75019

PH: 972-***-****

Email: ************@*****.***

Work Authorization: Green Card

Summary of Qualifications:

• Experienced in supporting Project Management needs to keep communication and project

on track.

• Assisted Project managers for management task while working on MSOP

• 5+ years of diverse experience as a Business Analyst in Banking, Mortgage, Insurance

and Retail.

• Proficient in using Asset (change) Management Systems like BMC Remedy. (Created

tickets, changed ticket, worked on different tasks, incident management, etc.)

• Proficient in Technical and Business Writing, Business Process Flow, Business Process

Modeling and Testing.

• Experienced in all phases of the Software Development Life Cycle (SDLC) including

requirements gathering, analysis, design, implementation, testing and deployment as well

as software engineering methods like Rational Unified Process (RUP) and Agile Method.

• Proficient in using Agile and XP methodologies and expertise in the role of scrum master,

facilitating/organizing daily scrum sessions, sprint planning meeting and sprint review

meeting and preparing/analyzing burn down charts.

• Organized many Joint Application developments (JAD), Joint Requirement Planning

sessions (JRP), and Rapid Application Development (RAD) sessions with IT Groups and

1`Conflict Management with Project team members.

• Sound proficiency in analyzing and creating use cases, Use Case Diagram, Sequence

Diagrams, Activity Diagram, Class Diagram, Data Flow Diagrams and Business Flow

Diagram using MS Visio and Rational Rose

• Extensive experience in creating Screen Mockups, conducting GAP Analysis and Impact

Analysis, SWOT analysis, Cost and ROI Analysis.

• Knowledge of working as back end tester by writing SQL Queries and PL/SQL scripts.

• Expert in Tracking and Managing the Requirements using Requirement Traceability

Matrix (RTM) that controls numerous artifacts produced by the teams across the

deliverables for a project.

• Skilled in developing procedures for Asset Management and creating reports that measure

performance. Worked on problem tickets and incident Management (IM) per company’s

guidelines using Remedy 7.5.

• Strong Experience in conducting User Acceptance Testing (UAT) and documentation of

Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

• Involved in training of end users. Documented Training Manuals for new product release.

Created and edited user manual guide templates

Accomplishments:

• Broad-based business acumen; rare blend of analytical skill, technological acumen, and

management/leadership capabilities.

• Represented Implementation partner on client side for multiple projects.

• Leading three person team developed requirements and requirements communication for

the Pilot project with USAA which was falling behind on due dates. Boosted the

deliverables and brought on track before it went to development environment.

• Assisted project manager for iteration planning, review updates and schedules,

documentations etc, by using project management tools.

Education:

• Bachelor Of Commerce

Major: Accounting & Audit

Gujarat University, India.

Years: 2000 - 2003

Technical Skills:

Core Analytical Project Plan, Functional Specifications documentation, Business

Skill: requirement document, Use case/Sequence Diagrams, DFD, ERD, MS

Office, MS Visio, Rational Rose, System Architect, UML, MS Project

2003/2007, Reports, End User Documentation, Testing, Siebel, CRM

MS Office Tool: MS Word, MS Excel, MS PowerPoint 2003/07, MS Access, XL Miner

Methodologies: Waterfall, Scrum, Agile, Extreme Programming (XP), RUP, Incremental

build model.

Languages: SQL Plus, C++, C#, Visual Basic, .Net, Oracle.

Testing Tools: QTP, Test Director, Load Runner, Quality Center, Rational SODA

Professional Experience

American Airlines Aug 2013 – Current

Ft. Worth, TX

Business Analyst

This project is an Agile IT Implementation team that creates and supports the American Airlines

IT teams change management system (ServiceNow). This system notifies IT teams of specific

events, incident, and problem, change and assets management. Working with product owners,

project managers, developers, and testers to ensure clear requirements and communication of the

project deliverables.

Ensured along with PM that project objectives, approach, and deliverables are clearly

•

defined.

Documented in a project plan, and agreed by the key stakeholders and assisted in

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ensuring the timely and effective implementation.

Supported the Business processes ranging from order management and procurement, to

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change management, asset management and, problem management.

Coordinated and facilitated business, system and functional requirements meetings.

•

Performed Gap analysis by identifying existing technologies, documenting the

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enhancements to meet the end state requirements.

Developed the software from inception to deployment using the agile methodology.

•

Conducted user interviews through conference call and onsite interview to gather and

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analyze the Business and report requirement.

Gathered documented and maintained Business, functional and system requirements and

•

analyzes to translate the business requirements into system and functional requirements.

Designed and developed Use Cases, Activity Flow Diagrams, and Sequence Diagrams,

•

using UML diagrams and Screenshots/User Interface in MS Visio.

Conducted JAD Sessions, walkthroughs and signoffs for the project.

•

Responsible for identifying and documenting Business rules and creating detailed Use

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Case and requirement document.

Environment: IBM Rational Software Modeler, Oracle Database, Rational Rose 2003 and Clear

Case 2003, UML 2.0, MS-Office 2007(Word, Excel, PowerPoint, Project, Visio), Rally, ITIL v3

standards, Software-as-a-service, Web 2.0, SaaS, PaaS, IT 3.0

State of MICHIGAN (AIC) August 2012 – September

2012

Sr. Business Analyst

This project was for planning changes being considered by the State of Michigan for the

Affordable Care Act (ACA) in the business process and the existing systems.

• Responsible for business process analysis that includes requirements facilitation,

definition & analysis, business process design and mapping.

• Performed Gap Analysis of the processes to identify and validate requirements

• Prepared questionnaire based on the System Analysis Performed for all entities

• Assess system, business process impact of the ACA act on the existing Medicaid business

process and systems.

Environment: IBM Rational Software Modeler, Oracle Database, Rational Rose 2003 and Clear

Case 2003, UML 2.0, MS-Office 2007(Word, Excel, PowerPoint, Project, Visio, ARIS Express

(BPMN)

USAA, San Antonio, TX January 2010-Jun 2012

Business Analyst/Scrum Master

The project involved reengineering of the Credit appraisal system, plugging all the gaps of the

old system and creating better usability and portability.

• Worked on asset (change) management system (BMC Remedy) for IM and tickets.

• Gathered requirements from key stakeholders, customers and subject matter experts to

define the scope and requirements of online banking system.

• Assisted business team for HPCM oracle upgrade project and exposed with ETL

processing.

• Conducted Gap Analysis to determine deltas between existing system and proposed

revenue cycle system that would facilitate enhancement.

• Performed Business Impact Analysis, feasibility analysis of proposed projects, processes

and solutions.

• Worked closely with the development team to verify that business needs are fulfilled and

deliverables are produced within specified budget, quality and time.

• Developed system requirements specifications encompassing Functional and Non-

Functional requirements.

• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and OOD

using UML for modeling static and dynamic aspects of Online Banking System.

• Managed and documented requirements from project inception through release.

• Assisted in documenting User Manual and facilitate UAT and provide follow up to

resolve the issues.

• Assisted in database design, database restructuring and maintenance, user training and

system security. Created models and cube via selecting the right sample data and

variables to process through Oracle system.

• Assisted ETL processing team (offshore) for data selection and modification for the

testing environment.

• Created incident tickets for the errors and bugs for Oracle test run errors.

Environment: IBM Rational Software Modeler, Oracle Database, Clear Quest 2003, Rational

Rose 2003 and Clear Case 2003, UML 2.0, MS-Office 2007(Word, Excel, PowerPoint, Project,

Visio, ARIS Express (BPMN)

Client: AllState Insurance September 2008- December 2009

Business Analyst

Project involved developing an Integrated Policy management System where the company

wanted to extend its five existing policy management systems for access by the company’s

countrywide network of independent producers and make it accessible over the Internet.

• Assisted Project managers for management task while working on MSOP, (project

planning, risk analysis, IOPA docs, etc.)

• Involved in gathering Business Requirements for claim management new models through

JAD sessions, E-mails and Surveys.

• Performed extensive Use Case analysis.

• Performed extensive Business Process Modeling using Swim-Lane diagrams, Sequence

diagrams, Workflow diagrams and Activity diagrams using MS Visio.

• Integrated Requisite Pro with Clear Quest and Rose to provide all teams visibility and

maintain tractability among requirements, use cases and change requests.

• Analyzed the final requirements of data and authored the Source to Target Mapping

(STTM) Documents to help ETL team in extracting and processing data before loading to

the target database.

• Studied and Analyzed the Reporting requirements of agents so as to include them while

building the application.

• Developed Test Plan and Test Cases in co-ordination with Quality Analyst to perform

manual and performance testing.

• Communicated extensively with users to define the key requirements which included

operational reporting needs, claims management and Quoting & Marketing needs under

minimal supervision.

• Verified SQL statements for SQL plus with the help of programmer and architect,

monitored PL/SQL blocks, comments under the supervision of the architect.

Environment: Oracle Database, SCM, Clear Quest 2003, Rational Rose 2003 and Clear Case

2003, UML 2.0, MS-Office 2007(Word, Excel, PowerPoint, Project, Visio, MSOP)

Client: Walgreens, Deerfield, IL January 2007- August 2008

Business Analyst

Walgreen Co. is the largest drugstore chain in the United States of America.

• Participated in the identification, definition and documentation of impending work flows

for the purpose of migrating to a superior version of party information system

integrated the acquisition of new retail chain and buying process (retail merchandising)

into the existing application.

• Facilitated (JAD) Joint Application Development sessions to identify business rules and

requirements and then documented them in a format that can be reviewed and understood

by both business people and technical people.

• Defined the scope & financial projections and translated Business requirements to

functional and technical requirements with the help of Use cases and UML diagrams for

developers

Created Business Requirement Documents (BRD) and Functional Requirement

Documents (FRD) resulting from JAD sessions and other requirement gathering process

Analyzed Requirements & created Use Cases, Use Case Diagrams, swim lanes, Activity

Flow Diagrams using Visio.

• Proficient in using SQL queries to validate the data in the back-end Database

Developed user manuals, presentations and training manuals as per project specifications

Helped the testing team for successful completion of Regression testing, Unit testing and

Requirements Testing.

• Conducted walkthroughs with end users, developers, managers and other analysts

Developed user manuals and delivered them with final project

Used MS Office suite components for project tracking, documentation, and presentation

to senior management

Environment: IBM Rational Software Modeler, Oracle Database, Clear Quest 2003, Rational

Rose 2003 and Clear Case 2003, UML 2.0, MS-Office 2007(Word, Excel, PowerPoint, Project,

Visio, Enterprise Architect)

Client: Staples, Denver, CO October 2005 – December 2006

Business Analyst

Staple is one the world’s largest office Products Company. Committed in making it easy for its

customers around the globe to buy a wide range of office products, including supplies,

technology, furniture, and business services. Understood the business process, performed as is

and was the prime resource for any processes at macro and micro levels.

• Implemented the Rational Unified Process (RUP) in terms of disciplines and phases, each

consisting of one or more iterations. With the iterative approach, the emphasis of each

workflow varies throughout the lifecycle. The iterative approach helps address risk early

and continuously, through demonstrable progress and frequent executable releases.

Researched flow diagram libraries to understand the application.

• Prepared a detailed Business Requirement document and defined the Business Process

Flow.

• Facilitated customer meetings and Business design walkthroughs data definition and

documented approved change controls to add them into business design.

• Used Rational Unified Process (RUP)/UML to make an Object Oriented Design model

for the application and used UML for creating the Sequence, Use case, class,

collaboration and state chart and Activity diagrams.

• Used Extra View to support workflow and processes through workflow matrix system.

• Interacted with end users in the course of eliciting, organizing, and documenting the new

requirements and processes of the various applications.

• Used Rational Requisite-Pro and followed a structured approach to organize requirements

into logical groupings of essential business processes, business rules, and information

needs, and insured that critical requirements are not missed

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