Manager Customer Service

Navin Narang

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**************@*****.**.**

Experience

Assistant general Manager at Soul Restaurants

November 2013 - Present (5 months)

Constantly came up with new ideas to improve sales, productivity and operations.

Ensured daily operating procedures were reliable and consistent resulting in a seamless guest experience.

Met and exceeded the departmental budget and targets.

Consistently oversaw inventory control, ordering, storage management and site monitoring.

Handled all guest requests and inquiries on food, beverage and service.

Prepared daily, monthly end report compiling data using Excel and Word.

Lead the process of recruiting and selecting qualified, high energy team members

while ensuring use of approved tools and systems

Assistant to the regional manager at Georgian College

April 2013 - November 2013 (8 months)

Assist the regional manager with student query and agent query.

Data collection and processing.

Perform any other task as delegated by the Regional manager.

Assistant Restaurant Manager at Taj Mahal Palace

June 2007 - July 2012 (5 years 2 months)

Bring in new ideas to improve the sale and operations.

Ensuring daily operating procedures are reliable and consistent resulting in a seamless guest experience.

Delegating subordinates with task to ensure productivity meets standards.

Ensure the departmental budget and targets are met.

Meet the VIP guests on arrival.

Update the guest profile with their likes and dislikes.

Assist the team in day to day operations.

Ensure that the standards are followed as per the specification.

Handle all guest requests and inquiries on food, beverage and service.

Preparation of month end reports.

Skills & Expertise

Event Planning

Public Relations

Microsoft Office

Customer Service

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Microsoft Excel

Event Management

Sales

Hospitality

Time Management

Food & Beverage

Restaurants

Photography

Hospitality Management

Hotels

Teamwork

Wedding Planning

Banquets

Hospitality Industry

Education

Georgian College

post graduate, Meeting and Event Planning, 2012 - 2013

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Navin Narang

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**************@*****.**.**

Contact Navin on LinkedIn

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Contact this candidate