Kijanna M. Andries

** ********** ****

Barrie Ont, L4M 6C6

705-***-****

SKILLS & ATTRIBUTES

Strong writing and verbal communication skills Efficient task management skills

Exceptional interpersonal and Customer Service skills Comfortable working

individually and in a group setting Organized, prompt and efficient Resourceful

and assertive Skilled in working with a broad range of clients

EDUCATION

Everest College, Barrie ON presently

Algonquin College, Ottawa ON Post secondary studies

Herzing College, Markham ON Post secondary studies

Immaculata High School, Ottawa ON High school Diploma

EMPLOYMENT & EXPERIENCE

Anda Medical

Anda Medical (feb 2011- june 2012)

International sales of medical equipment

East Side Mario's Restaurant

Line cook (Mar 09-feb 11)

Making and Preparing guess meals Learning every station monthly safety and

quality tests

Adecco (Canada Post)

Mailroom Clerk (Dec 08-Mar 09 cont.)

My daily tasks consisted of sorting mail, distributing and picking up both internal

and external mail and parcels. Was also responsible for operating shipping

equipment, and preparing mail outs and tracking mail/addresses with the use of a

computer.

Convergys, Ottawa ON

AT&T Customer service & tech agent (Feb. 08-Dec 08 cont.)

Assisted customer with all bill issues Setting up online accounts Taking inbound

calls Assisted customers with basic tech problems Meeting daily targets

Global Credit & Collection Inc., Markham ON

Capital One USA Department (Jan. 06-Feb 08)

Responsible for tracing debtors Collect payment(s) on behalf of financial institute

Process all payment(s) efficiently and accurately

Rogers Telecommunications Inc., Toronto ON

Accounts Receivable Department (June. 04-Jan. 06)

Analyze account(s) using AS400 Blocking customers account on request Retrieve

and input residential phone service orders Investigate various issues such as phone

book request, block and unblock request Communicate with various departments

to correct discrepancies

REFERENCES AVAILABLE UPON REQUEST

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