Customer Service High School
Resume:
Kijanna M. Andries
Barrie Ont, L4M 6C6
SKILLS & ATTRIBUTES
Strong writing and verbal communication skills Efficient task management skills
Exceptional interpersonal and Customer Service skills Comfortable working
individually and in a group setting Organized, prompt and efficient Resourceful
and assertive Skilled in working with a broad range of clients
EDUCATION
Everest College, Barrie ON presently
Algonquin College, Ottawa ON Post secondary studies
Herzing College, Markham ON Post secondary studies
Immaculata High School, Ottawa ON High school Diploma
EMPLOYMENT & EXPERIENCE
Anda Medical
Anda Medical (feb 2011- june 2012)
International sales of medical equipment
East Side Mario's Restaurant
Line cook (Mar 09-feb 11)
Making and Preparing guess meals Learning every station monthly safety and
quality tests
Adecco (Canada Post)
Mailroom Clerk (Dec 08-Mar 09 cont.)
My daily tasks consisted of sorting mail, distributing and picking up both internal
and external mail and parcels. Was also responsible for operating shipping
equipment, and preparing mail outs and tracking mail/addresses with the use of a
computer.
Convergys, Ottawa ON
AT&T Customer service & tech agent (Feb. 08-Dec 08 cont.)
Assisted customer with all bill issues Setting up online accounts Taking inbound
calls Assisted customers with basic tech problems Meeting daily targets
Global Credit & Collection Inc., Markham ON
Capital One USA Department (Jan. 06-Feb 08)
Responsible for tracing debtors Collect payment(s) on behalf of financial institute
Process all payment(s) efficiently and accurately
Rogers Telecommunications Inc., Toronto ON
Accounts Receivable Department (June. 04-Jan. 06)
Analyze account(s) using AS400 Blocking customers account on request Retrieve
and input residential phone service orders Investigate various issues such as phone
book request, block and unblock request Communicate with various departments
to correct discrepancies
REFERENCES AVAILABLE UPON REQUEST
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