Margaret B McCoy

**** ********* ****. *** *

Delaware Ohio, 43015

740-***-****

General Background

Marion OBGYN INC.

Medical Receptionist Marion, Ohio

•

Nov 2013- Mar 3 rd 2014

CSI Complete

Customer Service Representative Plain City, Ohio

•

2013

Collector Resolution Performance Group

•

Amherst, New York

2011-2012

Collector Redline Recovery Services LLC

•

Getzville, New York

2011

Sales Associate Dollar Tree Incorporated

•

Tonawanda, New York

2009-2010

Sales Associate Red Apple Kwik Fill

•

Tonawanda, New York

2007-2008

Specific Experience

• Medical Receptionist

Greeted patients at front desk. Checked patients in. Handled payment

transactions. Familiar with Greenway operating system and Medicaid Portal.

Prepared patient excuses/memos. Answered telephone and made outgoing calls

to patients. Took messages. Set up/cancelled appointments. Checked patients

out upon leaving facility. Entered patient medical and personal information in the

Greenway system. Familiar with Hippaa. Responsible for maintaining

photocopies that are needed. Shut down any equipment

(copier,computer,lights,etc.) refilled any clerical supplies needed, and locked all

doors at the end of the day.

Customer Service Representative

•

Conducted customer satisfaction surveys for auto insurance agencies and auto

body shops.

• Collector and Compliance Administrator

Responsible for compiling responses pertaining to any and all complaints with

the Better Business Bureau. Completed all employee schedules. Modified

performance reviews. Assembled all letters and e-mails for further

correspondence with consumers, trained new hires in basic E-collection systems

and various tools for our company. Knowledge of FDCPA Laws. Over the phone

communication, collected on Payday loans and various credit card debts.

Sales Associate and Cashier

•

Responsible for transactions with consumers. Helped verify correct inventory,

stocked shelves and coolers with various goods. Assisted with light janitorial

work, utilized knowledge obtained to offer any further guidance or concerns for

consumers.

Education

• Animal Behavior College 2013- Present

• General Education Development Diploma (GED) 2006

• Williamsville East High School Williamsville, New York 2005

References

• Jude Foulk- Office Manager Marion OBGYN INC.

Telephone 740-***-****

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