Customer Service Representative
Resume:
Margaret B McCoy
Delaware Ohio, 43015
General Background
Marion OBGYN INC.
Medical Receptionist Marion, Ohio
•
Nov 2013- Mar 3 rd 2014
CSI Complete
Customer Service Representative Plain City, Ohio
•
2013
Collector Resolution Performance Group
•
Amherst, New York
2011-2012
Collector Redline Recovery Services LLC
•
Getzville, New York
2011
Sales Associate Dollar Tree Incorporated
•
Tonawanda, New York
2009-2010
Sales Associate Red Apple Kwik Fill
•
Tonawanda, New York
2007-2008
Specific Experience
• Medical Receptionist
Greeted patients at front desk. Checked patients in. Handled payment
transactions. Familiar with Greenway operating system and Medicaid Portal.
Prepared patient excuses/memos. Answered telephone and made outgoing calls
to patients. Took messages. Set up/cancelled appointments. Checked patients
out upon leaving facility. Entered patient medical and personal information in the
Greenway system. Familiar with Hippaa. Responsible for maintaining
photocopies that are needed. Shut down any equipment
(copier,computer,lights,etc.) refilled any clerical supplies needed, and locked all
doors at the end of the day.
Customer Service Representative
•
Conducted customer satisfaction surveys for auto insurance agencies and auto
body shops.
• Collector and Compliance Administrator
Responsible for compiling responses pertaining to any and all complaints with
the Better Business Bureau. Completed all employee schedules. Modified
performance reviews. Assembled all letters and e-mails for further
correspondence with consumers, trained new hires in basic E-collection systems
and various tools for our company. Knowledge of FDCPA Laws. Over the phone
communication, collected on Payday loans and various credit card debts.
Sales Associate and Cashier
•
Responsible for transactions with consumers. Helped verify correct inventory,
stocked shelves and coolers with various goods. Assisted with light janitorial
work, utilized knowledge obtained to offer any further guidance or concerns for
consumers.
Education
• Animal Behavior College 2013- Present
• General Education Development Diploma (GED) 2006
• Williamsville East High School Williamsville, New York 2005
References
• Jude Foulk- Office Manager Marion OBGYN INC.
Telephone 740-***-****
Contact this candidate