Sales Customer Service

D avid Borda

**** *. **** ****** **** Allis, WI *3214 608-***-**** ************@*****.***

Available for Relocation and Extensive Travel

S ALES /O PERATIONS N ORTH – L ATIN A MERICA & C ARIBBEAN

M ANAGER

Specializing in new business development, production and major market expansion

Combine entrepreneurial drive with business-management skills to drive gains in revenue, market share and profit

performance.

Communicate a clear, strategic sales vision, effectively training and coaching both veteran and junior sales team

members.

Cultivate excellent relationships with new prospects and existing customers.

Able to turn around lagging operations and prepare companies for fast growth and profitability.

Experienced turn around point and dead line and limitation on life shelf product & production.

S KILLS

New Business Development Turnaround & High-Growth Strategies

P&L Management Customer Relationship Management

Strategic Planning Staff Training & Development

Operations Management Contract Negotiations

Key Account Management Budgeting & Forecasting

GMP’S, SOP’S, HCCP ISO-Norms, QA,QC

LEAN Principles 5 S.

P ROFESSIONAL E XPERIENCE

acm wallet latino, LLC, West Allis, WI

Entrepreneur- 2013 to Present

Successfully oversaw Start- up and development of home business which I prospected for customers through cold calls,

referrals and networking. Qualified leads, negotiated with corporate customers, closed deals and managed accounts.

Outcomes:

Closed an average of 35% of all leads and achieved between 110% and 120% of projected monthly sales goals.

Revamped pricing strategy, implemented effective promotional strategies, trained a high-performance sales team and

helped boost corporate image.

Orchestrated successful promotional campaigns, including a special offer that penetrated market territory overall by

6%.

Improved sales policies and practices. Defined the sales cycle, and developed standards for customer relationship

management.

Fertilizer Organic – Mineral- Fertisuelos LTD, Bucaramanga, Colombia

Entrepreneur 1997-2014

Business Consultant, 2001 - 2014

Operations Plant Manager- Co Owner, 1997 – 2001

David Borda

Résumé Page 2

P ROFESSIONAL E XPERIENCE

Oversee all management –related issues, including human resources, hiring/ training/ mentoring team members,

conducting performance reviews, ensuring compliance with regulatory requirements project planning/ scheduling,

product specifications, and managing budgets, explore & exploitation of mines open sky and underground for

minerals(calcium, lime, phosphorus & others) formulations, fertilizer production(pellets, granulated, coated urea,

powder,, label, shipping, inventories.

Oversaw production of fertilizers N P K Mg Ca & other minor minerals in granulated, pelletized and powder

presentations for a total over 650,000 Tons per year.

Collaborate with customers to define special product-development requirements and translate customer needs into

product-line extensions.

Improved company’s competitive market position by reducing product costs, accelerating delivery of new features,

and increasing overall product quality.

Direct development of new product lines and integration of new technologies into business plan

Create solutions for customers in plantations of bananas, oil palm, onions, fruits and recovery erosion lands and

areas from mines, oil-gas explorations.

Established a system of exploitation of mines with storage of materials during the rainy season. Allow to a fertilizer

company saving until 15% on cost of production include mines exploitation, transportation, processing storage and

shipping for dry materials and finished goods.

Targeted and penetrated a competitive market. Sold thousands of corporate accounts and converted many customers

from competitors’ services.

Successfully negotiated sales in Latin & Central Americas, Caribbean and Africa& Europe.

Kraft Foods- Oscar Meyer Division, Madison WI

Prep Associate Supervisor- Contractor 2008 – 2009

Supervised teams under Union environments, complied to USDA regulations and immediate action to NR issues, QI,

QC, QA, SSOP, GMP’s and HACCP, certified under Kraft Food’s standards & safety procedures, LO/TO, Sanitation

processes, formulating, grind, mix, prep, emulsified, stuffing, cook tanks, smoke house and CPR certified. Outcomes:

Participated in the implementation of 1.5 million dollar program for SAP and Catalysis computer system to increase

traceability of product in case of recall & cost savings in finished goods and production.

Responsible for production of Lunchables , square ham, ham and cheeses, spices 4 and bologna’s for US, Mexico

and Canada.

Managed department at the lowest possible cost, generated cost improvement ideas and actively involved in Process

Improvements and Non-Process Improvement project execution.

Develops strong teamwork and employee morale within the department.

University of Wisconsin Medical School- LAR, Madison WI

Animal Research 2006 – 2008

Assisted animal’s care lab, isolation, autoclaves, animal disposal, sanitizing and assisting the medical team on

researching cancer and other studies.

Jiffy Lube, Madison WI

Store Manager 2003 – 2006

Manages overall daily operations of a service center in accordance to Policy and Procedures, ensure optimum

performance, inventory, cash, and labor control, and to maximize profitability. Also, ensure the image of service center

and its employees is maintained, while exceeding our customer’s expectations and protecting company assets.

Outcomes:

David Borda

Résumé Page 3

P ROFESSIONAL E XPERIENCE

•Complete all required computer-based training and other on the job training including Store Manager training,

enforce attendance, safety, uniform and various additional company policies, attend and/or conduct store safety and

policy meetings.

•Developed business and creased the level of customer service from 45% to 98.7% while reducing warranty claims

from 17% to 1.5% of net sales 30-40K monthly average per store with six stores in the district while reestablishing

customer trust.

Statz Brothers Co. Dairy Farm- University CalPoly, CA

Dairy Farm Management International Program Trainee, 2001 - 2002

International Dairy Farm Training Program Field of Agriculture, Forestry and Fishing (TRI)

IN the interest of international exchange with 3060 practice hours in Sun Prairie, WI. Attended and actively participated

in training on an international dairy farm. Performed all duties on the dairy farm including maternity barn, calf birth

assistance, calf raise, feeding, classification animal transport, farm maintenance, construction, farm vehicle operation,

planting, harvest and fertilization of 1800 acres, milking 6500 cows, log books, production records, financial books.

RBP Engineering – Design, Construction & Assembling Special Equipment, Bucaramanga, Colombia

Production Sales Manager Operations – Entrepreneur 1992 – 2001

Freelance Contractor 2001 – 2014

Design and fabrication of machinery, equipment and production lines for Food, Agriculture, Mining, Pipelines/ Petro Oil

and other industries. Assisted clients to start up new business while providing maintenance. Outcomes:

Directed project teams to perform machinery technical inspections, design and construction of equipment to

include mixers, mills (rollers, balls, hammers, blades) conveyors, dehydrators, dryers, cookers, press, strudels,

reciprocating compressors, centrifugal compressors, screw compressors, blowers, centrifugal fans, centrifugal

pumps, cooling towers and related auxiliary systems in new production facilities .

Build good relationships and communicate with global machinery community leads to share best practice and

technology.

Support project development by providing machinery/equipment and maintenance to new and existing clients.

Prepare engineering specifications, data sheets, and inspection and testing plans for required equipment.

Review supplier’s proposals and develop technical evaluations.

Specialized in construction of machinery for grains (corn, rice cereals, salt beverages) and mining fields.

Perform sales, post sales, customer service, by phone and fields. Achieve Result: learn mechanical concepts,

technology, modify and construction of machinery from my family business ending in a starting a new fertilizer

company.

Participating active in development of projects and construction of new industrial process valued in over

$1,000 Million pesos.

Bavaria S.A /SAB Miller Colombian Beer Company, Bucaramanga,

Coordinator Publish and Promotions 1994-1995

Coordinator barrel beer sales

Pre-sales and Merchandiser

Interning ship for college studies give me a close participation and hands on the production process of the beer. Achieve

Results: implementation of presales and merchandising system for massive coverage on sales for a new brand product

include census, routing and distribution for a territory and districts in a town of 1.2 million people. Outcomes:

Promoting company, brands and products through massive events (festivals, conventions, concerts etc.).

Marketing company through established clients and point of sales POP techniques.

Established new clientele and obtained exclusive sale of brands.

David Borda

Résumé Page 4

P ROFESSIONAL E XPERIENCE

Postobon S.A – Pepsi Co Colombia- Colombian Beverages Company, Bucaramanga, Colombia

Pre-sales and merchandiser 1993 – 1994

Internship for college studies Achieve Result top ranking in sales coverage programs for the company.

Mills Borda Pulido Ltda. Colombian Rice Flour Company, Bucaramanga, Colombia

Manager of Production and warehouse 1980 – 1993

Entrepreneur 1980 – 2000

Since the age of 10 years old, I’ve grown up in an entrepreneur family business learning all related grain industries

specific to Corn, Rice, Sorghum, Oats and other grains & cereals. The longevity of our family business is evident in

contracts we hold with longtime clients dating nearly 27 years such as the Bavaria S.A. Beer Company in Colombia now

part of Miller/ sab group. Outcomes:

Coordination of over 10.000 tons of rice, corn and malt per week and other cereals in the warehouse for the

production of flours for the Sab/ Miller – Bavaria beer company utilized for the filtration of the beer processing.

Had close work relation with the brewer’s production managers in order of maintain the quality of beer.

Silo storage techniques in order to prevent plagues and damage in grains.

Designed system’s for rice flour classification by particle size.

Modified and convert a rice factory in to a coffee bean processer.

Learn general mechanical maintenance, QA / QC, benefice of grains, cereals and drying and beneficed of cereals by

towers, silos and flatbed systems.

Convert and modify an un-operant rice plant equipment in a productive coffee beans processing factory

E DUCATION & T RAINING

Dairy Farm Management, University of California, 2002

MBA Business Administrator, ITAE in Associated with University of Boyacá, 2001

BA Business Administrator, ITAE in1996

P ROFESSIONAL DEVELOPMENT :

English as a second language, MATC West Allis, 2010

International Dairy Farm Training Program Field of Agriculture, 2001 – 2002

Forestry and Fishing (TRI) In The Interest of International Exchange with 3060 hours, Sun Prairie WI

Seminary in Importance of the Systematize of your Factory in the Net, 1999

Seminary in How to trade your Factory in Internet, 1999

Seminary in Administration of Organic Culture, Bean Harvest, Tomato Harvest, 1999

Seminary in Administration of Salary, Commerce Exterior & Production, 1999

Naval Academy, Welfare officer Infantry of Marine Colombian Navy, 1990-1992

Colombian Naval Academy, Infantry of Marine- Navy Seal with studies in civilian engineering with orientation on

port construction and under water demolitions (BUDS)

Military High School, Bachelor with military orientation- Military bachelor with training in the Colombian Army

Second Division – 5 Brigade Battalion #14 infantry Warfare, Anti-Guerillas, Colombian Army Reserves, 1999

1720 S. 72 STREET WEST ALLIS, WI 53214 608-***-**** ************@*****.***

ND

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