Customer Service Manager

J eremy Schulte

**** *. ******** **. • T ucson, A rizona, 85747

520-***-**** • *********@*****.***

http://personal.adrynsolutions.com

S UM MARY OF QUAL I F ICAT IONS

Dedicated problem-solver that uses analytical skills and attention to detail to assess a

s ituation and provide a solution to the problem at hand. I am knowledgeable in C#, WPF, VB,

Java, HTM L, and CSS.

I am a quick study. If there is something I do not know, I do whatever it takes to find the

answer. M y experience with QA, software development, and technical support has given me

i nvaluable critical thinking skills to excel at anything I do.

P ROFESSIONAL WORK EXPER I E NCE

Cacti Solutions G reen Valley, Arizona • M ay 2013-January 2014

Quality Assurance/Software Tester

Provided regression testing for fi rearms software developed using C#, WPF, MVVM, and

E nti ty Framework. In addition, code was frequently debugged, and some coding tasks were

assigned and completed. Assisted testing team to find difficult to find bugs. Would sometimes

work with BA and developers together in forming a plan on how to fix defects. Tools used were

T FS, Microsoft Test Manager, and Visual Studio 2012.

Student T ucson, Arizona • J anuary 2006-May 2013

Full-time student earning a bachelor’s degree. Was active in the Android community with

Team BAMF (https://github.com/teambamf). Compiled and maintained customized Android

OS source code for several devices. Served as a kernel maintainer, as well as maintained

several device overlays using Git. Provided testing of Android OS functions before each product

release. Provided healthcare and assistance elderly grandmother including medicinal

responsibili ties.

Convergys T ucson, Arizona November 2001-February 2005

T echnical Support

P rovided t roubleshooting and installation support of Windows 2000 and Windows XP.

P romoted to level 2 technician (OSRII). Mentored level 1 technicians and resolved escalated

issues that were not fixable by Level 1 support.

Electronic Data Systems (EDS) T ucson, Arizona • A pril 2000-November 2001

T echnical Support

Worked in a high volume, fast-paced environment. Handled inbound calls from clients and

responded to customer inqui ries and concerns. Directly accountable for service levels

( telephone service factors and quality of calls) and consistently met service delivery

commitments. Answered questions and assisted in t roubleshooting software, hardware, and

network issues that arise from ISP connectivity errors. Assisted as requested by the Support

M anager with the resolution of escalated problems as a Support Level 2 Technician. Regularly

worked on Help Desk to assist technicians with t roubleshooting issues. Maintained required

record keeping, including logging calls into the help desk database, reporting time, and

anything else as directed.

PROJECTS

C#

Password Generator, https://kdgcspasswordgen.codeplex.com (also hosted at

majorgeeks.com)

I P Reporter, https://kdgipreporter.codeplex.com (also hosted at majorgeeks.com)

A ffinity Chooser, https://affc.codeplex.com

VB

Password Generator, https://kdgvbproject.codeplex.com

J ava

Password Generator, https://kdgjavaproject.codeplex.com

P ractice Tracker, https://practicetracker.codeplex.com

ASP.NET MVC, H T M L, CSS

h ttp://adrynsolutions.com

SK I L LS

G NU/Linux C# with WPF

and Winforms

OS X 10.8, 10.9 VB with WPF

and Winforms

V isual Studio 2010, 2012, 2013 Java with Swing

Eclipse HTML and CSS

Netbeans Android Testing

I n telliJ IDEA

Customer Service

Technical Support

Test Cases (Wri ting and Executing)

Team Foundation Server

M S Test Manager

W indows XP, Vista, 7, 8, 8.1

E DUCAT IO N

U niversity of Phoenix

T ucson, Arizona

A ugust 2013

B.S. in I nformation Technology w/ Honors

U niversity of Arizona

T ucson, Arizona

J anuary 2010

P ima Community College

T ucson, Arizona

J anuary 2009

Contact this candidate