Administrative Assistant Customer Service
Resume:
BONNIE VARGO
Houston, TX 77084
************@*****.***
OBJECTIVE
To secure a rewarding and challenging position effectively utilizing my 25 plus years of Customer Service experience or
5 years of Oil and Gas experience.
QUALIFICATIONS
Work well with little or no supervision, extremely organized, flexible and can balance multiple priorities at same time.
Possess strong leadership and interpersonal skills while exhibiting a positive team player attitude.
Goal setter and achiever who adapts quickly to new programs, processes, situations, and environments.
WORK HISTORY
OASIS PETROLEUM
2012-2013
Division Order Tech
Provided technical Administrative support to Land Administration Department.
Assisted land owners and resolved issues in timely manner by responding to verbal/written requests.
Processed incoming mail to Division Order department and maintained Division Order log for Analyst.
Reviewed title opinions, recorded deeds, assignments, and transfers of title.
Set up new owners in Enertia, assigned owner numbers, and updated ownership records.
Reclassified division of interest and transferred royalties from one land owner to another.
Printed and mailed out Division Orders and reviewed returned Division Orders for signature accuracy.
Searched Lexis Nexis for addresses of royalty owners whose checks had been returned due to bad addresses.
Maintained returned check log and notified Accounting department of stop payments needed.
SOUTHWESTERN ENERGY
2009-2011
Land Royalty Relations Tech
Answered, logged, and resolved high volume of live/recorded Owner Relations calls for extremely busy Land
department.
Notified appropriate Division Order Analyst, Lease Analyst, Land Man, or Accountant if royalty owner needed follow up
call.
Tracked follow up to make sure call was successfully handled and closed in timely manner.
Checked Royalty Owner emails sent to website on daily basis and responded quickly to owner concerns.
Helped owners with account issues such as address changes, name changes, sale and transfer of interest, deceased
owners, trusts, lost checks, w-9s, 1099s, shut in payments, unclaimed property, potential leases, lease renewals, well
production, and division orders.
ENERVEST
2008-2009
Royalty Relations Administrative Assistant
Handled all recorded incoming Royalty Owner calls to Division Order department.
Logged and returned owner calls daily, answered questions pertaining to royalty accounts, and sent out requested
forms.
Emailed Division Order Analyst incoming call information, distributed mail from owners to appropriate Analyst, and
updated owner information in BOLO.
VARGO ENTERPRISES
2006-2007
Owner
Supervised industrial services and custom fabrication shop staff.
STERLING MCCALL LEXUS
1996-2005
Customer Satisfaction Manager
Managed Customer Relations Department for Sales, Service, and Body Shop of high volume luxury automobile
dealership.
Increased Customer Satisfaction index to Elite status during tenure.
Followed up with clientele, provided problem resolution, maintained customer database, retrieved and distributed
Service and Sales surveys to management, and sent out customer appreciation gifts.
STERLING MCCALL TOYOTA
1993-1996
Administrative Assistant
Assisted Business Development Manager and set prospect appointments for purchasing new/pre owned vehicles.
EDUCATION
Stephen F. Austin State University Nacogdoches, TX B.A. Psychology
REFERENCES
Available upon request.
Contact this candidate