Customer Service Manager

Robin J. Perry

Address: **** ****** **., *** ***., Jacksonville, FL 32217

Mobile: 662-***-**** – E mail: *****.*.*******@*****.***

QUALIFICATIONS SUMMARY

Dynamic and versatile professional with valuable blend of data analysis, interpersonal skills, and leadership experience. Core competencies

include: Account Management, Presentation Structuring, Office Administration, Leadership, Team Building, Sales, Marketing, Attention

to Detail and Accuracy, Customer Service, Relationship Building, Oral and Written Communication

Technical Skills

Advanced in Microsoft Office Suite (Access, Excel, PowerPoint, Outlook, and Word), Intuit QuickBooks Pro, InfusionSoft, Proficient in

Dream Weaver, AS400, Adobe Photoshop, Adobe Illustrator and Windows/Mac OS with typing speed of 75 word per minute

PROFESSIONAL EXPERIENCE

DESIGNSBYROB, U.S.A.

May 2001 Present

Owner/Operator

Independent Personal Shopper and Stylist

Assist in the shopping needs and styling of models and individuals all over the United States for everyday life and special

events

Highly regarded for my personal touch and customer service and attention to detail for my clients

Possess the skills to determine the demand of particular products, with complete fashion knowledge and creativity to play

with different fabrics and materials to create unique looks

AMERICORPS VISTA, HABITAT FOR HUMANITY OF JACKSONVILLE, JACKSONVILLE, FL

August 2012 August 2013

Community Outreach Director

Outreached to community residents and partners in the New Town area of Jacksonville, FL and identify residents who are

in need of housing services and other needs

Assisted Housing Counselors in having clients complete all necessary paperwork required to enter the program

Worked with Volunteer Services to recruit and train volunteers for Success Measures Surveys and administer the surveys

as well as perform resident focus groups in order to collect data necessary to track progress

Wrote internal controls and the policy and procedure manual for all outreach endeavors. Created the new plan and

development of the outreach program and implemented it’s evaluation process

Work with affiliate staff in all departments to coordinate potential initiatives needed in the community

WEST POINT/CLAY COUNTY COMMUNITY GROWTH ALLIANCE, WEST POINT, MS

Support Staff / Main Street Association Director / Community Developer September 2009 April 2012

Recruited, coordinated and maintained an active volunteer force of over 500 person

Grew capitol through sustainable and proactive community initiatives / events responsible for membership growth and

membership drives

Developed and conducted public awareness and education programs relative to my key responsibilities

Helped to build strong, productive working relationships, with appropriate public agencies at the local and state level

Worked heavily with other office staff and community members to coordinate the years events

Enhanced the marketing plan, fundraising ideas and goals and identified and solicited new customers in coordination with

the organizations goals

Promoted downtown activities, educated businesses, served as a listener, collaborator, clearinghouse, visionary, facilitator

and coordinator based on the four points of Main Street (organization, promotion, design, and economic restructuring)

In charge of all major donor recruitment, retention, and engagement of new donors. Responsible for all fund raising.

Raised over Eleven Million $11M while in this position

ST. PAUL UNITED METHODIST CHURCH, WEST POINT, MS

Treasurer/Accounts Receivable/Payroll January 2008 April 2011

Oversaw and presented budgets, accounts and financial statement to the administrative committees

Ensured that appropriate financial systems and controls were in place along with ensuring compliance with relevant

legislation

Advised on all fundraising strategies, while ensuring use of funds complied with conditions set by funding bodies

Set up appropriate systems for book keeping, payments, and petty cash, while being sure that everyone handling money

kept proper records and documentation

Filed all required federal, state, and local tax forms

Monitored the cash position of the congregation

Handled all benefit package preparation for all employees and managed all personnel issues

Served as a member of the church finance committee and administrative board

CITY OF WEST POINT, WEST POINT, MS

Special Projects Manager / City Clerk July 2005 September 2009

Played a lead role in reconciling the city’s operating budget of approximately $600 Million.

HR manager for over 200 employees, which included but was not limited to, salary packages, insurance benefits,

workmans compensation, and recording all personnel issues, conducted interviews and recruited new team members

Maintained an awareness of constantly changing rule and regulations, governing all aspects of city administrative and

financial operations, including pay equality, grants, employment practices, bonding and special assessment changes,

budgeting requirements, election changes, and other changes, so that the city council can be alerted to problems and

operates in a lawful manner

Acted as the city’s representative and as the public contact person in dealing with the constituents, legislators, and other

government agencies, news media, and consultants, while maintaining a positive political/community relationship

Oversaw purchasing, inventory control, and payroll

MCCLENTON INVESTMENTS, LLC, WEST POINT, MS

Property Manager January 1999 June 2005

Maintained and increased the value of various real estate investments by tracking the performance of both commercial

and residential properties and made sure that all investments accomplished their anticipated revenues by using current

market data analysis

Handled each property’s financial operation, making sure the rent is collected on time and ensuring mortgages, property

taxes and maintenances bills are paid in a timely manner

Analyzed information on property values, taxes, zoning, population growth and traffic volume to decide if certain

properties should be acquired.

Made investment presentations compiled of data for financial reports, evaluation of performance of employee’s and

negotiations of real estate contracts.

EDUCATION

Bachelor of Science in Computer Science: 1999

MISSISSIPPI STATE UNIVERSITY COLLEGE OF BUSINESS AND INDUSTRY, STARKVILLE, MS

ACTIVITIES

Consultant to the Devin R Mitchell Scholarship Fund

Former Team Leader of Relay for Life American Cancer Society St. Paul UMC

Member of the National Main Street Association

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