Customer Service Medical Assistant

Takisa Keaton

**** ***** **** *****, ****** Springs, GA 30127

Phone 678-***-****

Email: ******.******@*****.***

Work Experience

**/****-**/**** **** COBB URGENT CARE Roswell, GA

Front Desk Reception

Part Time

• Greets patients upon arrival; Verifies insurance and personal information in computer and make

any necessary updates

• Ensures accuracy and completion of chart to be picked up by Medical Assistant for triage

• Collects insurance copay, copies of insurance cards, Identification and other pertinent information

• Assists new patient with appropriate paperwork.

• Professionally answers telephone calls within established guidelines; takes messages and/or refers

callers to appropriate individuals.

• Maintains patient confidentiality while treating each patient with highest level of respect

• Performs other duties as assigned or needed

09/11-05/2013 ESCREEN Atlanta, GA

Medical Surveillance Coordinator

• Identify and resolve all outstanding medical results for various contractors and clients

• Maintain and update contractors accounts by uploading all pertinent medical documentation

• Provide quality customer service through direct management of various telecommunications.

• Worked directly with new clients with procedures, scheduling and gaining their business.

01/11-09/11 QUALISYS EMPLOYMENT SCREENING (Transitioned to Escreen) Kennesaw, GA

Credentialing Specialist

• Ensured high level of customer service through Qualisys products and services by partnering with

Accounting, Drug Testing, and Exam Services Team to identify credentialing gaps and successes.

• Updated vendor contracts and initialing credentialing information including, price changes,

address changes, and other contract information in the appropriate databases.

• Built relationships with clinic Account Managers and Program Network Manager to ensure all

needed information for contracts were provided.

08/10-12/10 AMERIGROUP COMMUNITY CARE Atlanta, GA

Retention Specialist

• Met member retention goals and department service standards assigned by management for

Medicaid and Retained members, including 30-, 60- and 90- calls.

• Completed and documented all interactions in Amerigroup’s sales activity tracking database

(salesforce.com).

• Followed up on calls generated via Amerigroup’s automated outbound vendor calls, NCC transfer

calls and postcards to members who need to recertify.

• Identifies issues, concerns and problems represented by prospects or new members and alerts

management.

06/08-06/10 HOME DEPOT Atlanta, GA

Resolution Expeditor

• Inbound and outbound communications from both internal and external customers via telephone,

letter and e-mail.

• Partnered with stores, district management, vendors and installers to exceed customer expectation

by taking ownership of issues that fell within predetermined parameters and guidelines.

• Provided excellent customer service via active listening and professional communication, and

identified root causes of customer issues.

• Followed-up regarding the resolution of the issue and made decisions and managed cases within

guidelines to resolve customer issues expeditiously.

• Completed other tasks, such as side by side training and coaching of new associates.

10/07-05/08 MASSAGE ENVY Austell, GA

Front Desk Reception

• Introduced the Wellness Program to all clients and guests and selling gift certificates and

memberships and answered any questions or concerns that helped better their experience.

• Administrative duties such as answering phones, scheduling appointments, filing, and checking

guests in and out and kept facility well organized and inviting.

03/07-07/07 INSIGHT GLOBAL Marietta, GA

Data Entry

• Entering data while ensuring quality through use of standard data entry methods.

• Created new skus for new product, performed maintenance of existing skus in all stores and

ensured selected stores could order product.

• Supported department specific needs including, special project requests with import items

accurately.

Education

08/01-05/05 MCEACHERN HIGH SCHOOL Powder Springs, GA

Diploma

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