Customer Service Sales
Resume:
Gar y Klump
Oconomowoc, WI 53066
Wo rk History
Residential Sales/Outside Sales September 2008-January 2 013
Gulf eagle Supply/Weather-Tek
- Responsible for complete startup of the residential side of Gulfeagle/Weather-Tek in Pewaukee, WI, having
very little material on the floor and needing inventory fast, moved quickly to get all proper accessory items
in stock and ready for selling at maximum margins
- Did approximately $1 million in sales first year here with myself and one outside salesman.
- Responsible for keeping all inventories on hand, setting up price levels for customers, running inventory
reports to keep inv. at certain dollar amounts
- Getting new customers through outside sales and increasing sales while keeping margins up.
- Negotiating prices with my vendors so I can maximize our margin on any and all sales
- Projecting sales numbers and keeping on track to hit those numbers
- Overseeing all warehouse duties to make sure orders go out on time and correctly; double checking all trucks
before they leave for jobsites
- Over seeing warehouse personnel on any decisions that need to be made
- Responsible for showroom maintenance and displays/new products to be shown to contractors
Showroom Installer/Merchandiser November 2006-July 2007
Allied Building Products
- Traveling the country to different branches- showroom setups and merchandising all products in an orderly
fashion to promote impulse buys and increase margins
- Meeting with and talking to all branch managers to make sure items are set up to fit the branches
- specific needs
- Keeping in contact with all showroom replenishers to make sure all products are in the branches and ready for
merchandising
Inside/Outside Sales May 2001-November 2006
Allied Building Products
Responsible for counter sales, customer service and technical information for both residential and
commercial clients
- Grew customer base via outside sales, cold calling and face to face meetings
- Responsible for Showroom maintenance and set-up to promote additional product marketing for high
margin products
- Increased customer sales by 43% between FY2005, ($252,634) & FY2006, ($581,122)
- Grew Sales Margins by 3% between FY2005 & FY2006
- Successfully re-activated customers. Increased sales by 45%, ($41,362), for FY2006
- Increased customer sales through face-to-face contact with new customers. Emphasized Allied's
"Customer-Service" abilities and followed-up on all new customer deliveries
- Spent one year, Inside Sales, in Merrillville Branch of Allied to promote and train new Allied personnel
Inventory Control/Purchasing May 2000- May 2001
Allied Building Products
Responsible for the maintenance and accuracy of product inventory levels for West Allis Branch
- Responsible for all inventory cycle counts conducted weekly/monthly
- Ensured the accuracy of all incoming materials through materials and paperwork verification
- Maintained targets for Inventory Turns to ensure corporate compliance was met or exceeded
- Point person in the accuracy and process in which yearly branch inventories were conducted
Warehouse Foreman June 1996- May 2000
Allied Building Products
- Responsible for the day-to-day cleanliness and maintenance of all warehouse materials and
operational flow
- Responsible for the proper loading of materials on all company trucks and to ensure customer orders
were complete and accurate
- Reviewed and executed daily cleaning schedule to maintain warehouse/material cleanliness
standards established by Branch Manager
- Assisted in the receipt and documentation of all incoming materials. Materials were staged,
counted and properly stored to ensure material integrity
- Stood in for "Dispatch" position
- Assisted in delivery of materials to customers while developing good customer service relationships
and customer loyalty
Education
Graduated 1993; Nathan Hale High School
Additional Skills
- Very strong at building relationship with new/existing customer base
- Computer literate in Microsoft
- Experienced in Trend (Allied's Comp system)- (have trained Allied employees)
- Experienced in Eclipse (Gulfeagle's comp. system)
- Customer Service Seminars conducted by Allied Building Products
- Courses in Conflict Resolution
Contact this candidate