Customer Service Years Experience
Resume:
ANNA MARIE CASTRO
**** ***** ******, ***** *****, CA 91945
*************@*****.***
Summary of Qualifications
Developing a positive work ethic for jobs put in front of me. Leadership positions held have helped me develop a
positive outlook, the ability to lead, train and work with individuals in small or large groups.
Work Experience
Lemon Grove School District/Golden Avenue Elementary Lemon Grove, CA
PARENT VOLUNTEER COORDINATOR 4/05 - 6/08
• Over 3 years experience Organizing/Coordinate community events, Bookfairs
• Degree of independent judgment, Strong communication skills, Attention to details, Deal with confidential
material and Flexibility a must.
• Excellent Computer skills, (Microsoft Word, Excel, Power Point, Outlook Express)
• Supervise, Recruit, Train volunteers on a daily basis, calculate and exceed volunteer hours, yearly
• Knowledge of modern office methods, Procedures and equipment (Printer, Copy Machines, Faxes, Laminator,
Phones), Filing, Record keeping, Distribute Mail, Basic clerical skills
• Create “Tiger Tales” weekly newsletter, Flyers and Certificates
Party Parade/CLOSED San Diego, CA
PARTY CONSULTANT 10/91 - 6/92
• Customer service, Strong Communication skills, Detailed oriented
• Cashier, Ordering and selecting new merchandise to sell, Responsible for Opening, Closing store
• Creating Store and Window Displays
• Check-in, Stock and Price Merchandise, Special Order Merchandise for customers
Sparkletts Water/CLOSED LOCATION San Diego, CA
CUSTOMER SERVICE REP. 10/89 - 03/91
• Sales Ability, Strong Communication skills
• Billing Inquiries
• Detailed Daily Reports
• Route Service Orders, Organizational skills
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ANNA MARIE CASTRO
3039 Olive Street, Lemon Grove, CA 91945
*************@*****.***
• Resolve Customer Complaints
• Knowledge of Alpha Mate Pager/Voice Mail System, Calculator; Xerox Machine; Fax; Call Sequencer
Boy Scouts of America Volunteer San Diego, CA
SCOUT LEADER/Non Profit Organization 09/98 to Present
• Order of the Arrow Lodge Activities Adviser- 2 years
• Boy Scout Troop #355 - Committee Member- 8 years
• Catholic Committee on Scouting - Committee Member/Old Town Hike Chair for over 9 years
Leadership Positions held in the Heartland District: (DISTRICT Roundtable Staff, Training Staff-7yrs; Activities Chairman-2yrs;
Asst. ScoutMaster-3yrs; Order of the Arrow Chapter Adviser-3yrs & Indian Affairs Adviser-3 yrs; Religious Emblem Counselor-6
yrs; San Diego Council Program Director & District Program Dir. for Cub Scout Day Camps for over 3 years)
Education
Associate of Arts Degree / Flight Attendant San Diego Mesa College / Graduated 1984
Skills
Co-ordinate, Develop and Supervise Events
Leadership/Organization/Detailed
Communication
Customer Service
Recruit/Train
Personal Profile
1982-1989 Work Experience working in RETAIL throughout San Diego, for the past few years I have been a care
giver with elderly family members on a daily basis. National leadership training in Boy Scouts has helped me
develop great communication skills, team work, planning, flexibility, and leadership skills and the confidence to deal
with difficult situations.
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