Customer Service Sales

Elena Hill

Mississauga, ON

*********@*******.*** - 416-***-****

WORK EXPERIENCE

Customer Service /Financial Service Representative

National Money Mart - Brampton, ON - October 2002 to March 2014

Responsibilities

Processing customer loan applications

Cashing various employment and government cheques

Processing bill payments bill payments and Western Union transactions

Initiating collections on outstanding accounts

Participating in the screening, interviewing, and hiring of potential job applicants

Training, mentoring, coaching and supporting new employees

Keeping up-to-date records of transactions and personal information

Accomplishments

Saved the company thousands of dollars in fraudulent cheques being cashed

Collected thousands of dollars in over due accounts

Keep Visa/Mastercard sales targets

Project Administer

Neptune Technology Group - Mississauga, ON - November 2010 to April 2011

Responsibilities

Processed and inputting work orders into business systems

Analyzed data, resolved issues related to work orders, and auditing for correctness

Provided back up to call center in order to book installations, warranty, and service calls

Technical/Customer/Retention Service Representative

Shaw Direct - Mississauga, ON - May 2007 to November 2010

Responsibilities

Troubleshooting assistance via telephone to customers

Provided technical support to retailers and service technicians

Participating in special projects by recommending enhancements to hardware

Processed customer request for new services, changes to services

Achieved sales performance targets according to established company standards

Student Assistant

Gallivan & Associates - Edmonton, AB - 2002 to 2003

Responsibilities

Answered student inquires regarding educational institutes medical and dental plans

Entered personal information in company database in order to activate and waive benefits

Maintained office filing system as per CSHN protocol

EDUCATION

Diploma Program in Baking Pre-employment

George Brown College - Toronto, ON

2012 to 2014

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