Project Manager Management

Rene G. Salinas II

**** ***** **** ***. ****** Elm, TX 75068

214-***-**** ************@*****.***

Successful business professional with 7 years o f business leadership experience in operations, project management, and service

delivery spanning multiple industries. Highly capable leader with extensive experience in providing support and direction in

multiple customer facing, service oriented, fast paced environments. Successfully proven the ability to manage and lead a team

and effectively develop, implement and execute processes to completion. Excels at determining problems in high pressure

situations and quickly addressing them with realistic solutions.

Work Experience

Dell Service: Plano, Texas

Service Delivery Manager, TenetHealth: September 2012 to February 2014

Healthcare eBusiness Solutions

Primary and accountable owner o f the day-to-day customer relationship with Tenet VP o f Information Services. Responsible to lead

the customer’s portal and web application’s initiatives, projects, infrastructure and support o f 52 Hospitals, while ensuring a high level

o f client satisfaction, and maintaining a strong business relationship. Responsible for P&L and managing a yearly budget o f 4.5M.

Instrumental in building customer confidence that resulted in a 10 year contract renewal

In coordination with 13 internal teams and the customer, managed the effort to upgrade the clients SharePoint platform to

SP2010 and SP2013.

Led the effort to improve our ITIL process execution for Problem and Incident Management

Manage multiple third-party partners in the successful delivery o f application solutions

Revamped initial Application Development infrastructure and escalation process to better set customer expectation and

improve experience; CSAT scores improved 30% as a result

Managed 4 successful project teams to support 3 different Client Sponsors

Project Management: June 2011 to October 2012

Project Coordinator, Stellaris and Russell Investments

Scheduled and run client and internal Meetings

Captured meeting minutes

Created migration communication notices

Created migration workbook and sent out migration status email

Ensured that all project documentation was uploaded to the SharePoint site

Customer facing

Updated project reporter

Project Manager, Russell Investments

Facilitated Operational Transition leadership meetings

Consolidate and submit program status reports

Update project reporter with all service area leads status’s and produce reports for management and client.

Update and managed the RAIDO items o n SharePoint o n a weekly basis.

Business Services Analyst: August 2010 to June 2011

Prepared standard and ad-hoc reports for internal and external audiences, leveraging integrated data sources from multiple

Dell Services reporting systems and structures.

Ensured deliverables are met, timely and accurately, while following policies and procedures.

Drove processes to improve reporting standardization, clarity and consistency among Services Delivery units.

Assist and support reporting framework that aligns strategic goals, management decisions and business performance through

linking metrics and cascading reports.

Global Executive Support: August 2008 to August 2010

Responsible for providing computer, PDA, network, video conferencing, and phone support for executive clients.

Participated in initiatives to support technical case development, data reporting and technical analysis.

Prepared standard reporting framework that aligns strategic goals, management decisions and department performance.

Retain a relationship with high-level Executives.

Technical Analyst: September 2006 to August 2008

Provide technical support for Stanford, Daughter and Charity Service, and Parkland Hospitals in California.

Received, tracked and resolved o r escalated technical issues to tiers 2 & 3 using Remedy tracking system.

Supported applications ranging from MS Office 2003 to Hospital Apps such as AS400.

Became Backup Team Lead shortly after being converted from contractor to Associate. As a Backup Team Lead I train New

Hires and gather all accesses needed to perform their job. Run daily and weekly reports to improve on Customer Service

Surveys to enhance service provided to our client.

IBM/CGS (Computer Generated Solutions): Coppell, Texas

Technical Analyst: February 2005 to January 2006

Provided technical support for Ernst & Young, LLC.

Offered support for a Novell Netware/Windows XP network environment.

Received, tracked and resolved o r escalated technical issues to tiers 2 & 3 using Remedy tracking system.

Used Timbuktu Pro for remote desktop/laptop administration, printer installs, and support o f interactive websites and

applications.

Skills / Activities

IT Services Delivery Management SharePoint

IT Service Management Application Development Life Cycle

Project Management Business Objects

Cross Functional Team Leadership MS Office 2010 & 2013

ITIL V3 Foundation Certified MS Project 2010

Leadership Problem-solving & analytical skills

Vender Management Special Projects

Business Management

Data Center Migration Certification

Change Management Active Directory

Release Management

Dell ERG Leader for GenNext Organization (250 Members)

Toastmasters International Area Governor (Plano)

Education

DeVry University, Plano, TX Bachelor o f Arts

Majors: Technical Management GPA: 3.7

Associate’s Degree Dec 2006

ITT Technical Institute: Richardson, TX

Minors: Network and System Administration GPA: 3.146

Champions School o f Real Estate: Dallas, TX March 2004

Certificate o f Completion in Real Estate Technology

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