Customer Service Office
Resume:
Latoya Fields
scottsdale, AZ 85250
**************@*****.***
SKILLS/ABILITIES:
Organizational/Management
Imputing information in computer software
Quoting prices, rates, and financing options for customers
Setting appointments for customers to view/purchase cars
Prepared weekly inventory reports and submitted to supervisor
Ordering Titles, Books, Checks, and other office Essentials
Underwriting and reviewing title documents
Accounting all payments Received and distributed throughout the office
Coordinated Meetings, Office Functions, Luncheons, etc.
Organizing bulk mailings and distributions throughout the U.S.
Maintaining over all neatness throughout the office
Typing, Filing, copying, etc.
Processing HUD loan
Great time management and organizational skills
Carry high pipeline of 70-80 loans/ month
Funding average of 30 loans per month
Customer Relations
Assisted Clients on finding right inventory, be it cars, appraisal rates, or home loans
Provided information on all services to inquiring customers
Lead student relations relationship
Calling and confirming/scheduling appointments
Greeting customers and setting them up with sales representatives
Answering and transferring phone calls
Communication
Hosting meetings about appraisal management, goals throughout the months, and problems within the office that need addressing
Notifying management on any problems/concerns in timely fashion
Meeting with Dean of administration monthly with progress reports
Reporting to loan offices with files, status, and closing
Working side by side escrow officers
Shipping, and distribution
WORK HISTORY:
ASU School of Public Affairs- Administrative Assistant February 2007-October 2007
411 North Central Ave Phoenix, AZ 85004
Office duties included running the front office, setting up meetings for Professors
and students, setting up meetings, information packets, and office engagements. Typing, computer imputing,
emailing, and overall reception/office organization.
Reason for Leaving: Medical/Pregnancy
Pro Star Mortgage- Appraisal Manager/ Processor February 2006- January 2007
7055 West Bell Rd Suite 19 Glendale, AZ 85308
Duties included managing all incoming appraisals, as well as ordering, keeping status, collecting payment, and delivering finished appraisals on homes. Working closely with loan officers and keeping them informed on the status of their loans is a must. Also keeping detailed logs of all activities and receipts of all money transferred through my hands as well as through the company’s accounts. I Processed loan documents for loan officers, handling high pipeline. Also, having strong communication skills and relationships with fellow employees above and below myself.
Reason for leaving: Moved, and commute to work was too far.
Showcase Honda- Business Development Consultant April 2004- June 2006
1500 E Camelback Rd. Phoenix, AZ 85014
Duties included receiving and making out going calls to customers who have emailed me on select vehicles. Providing customers with information on desired vehicles such as price, interest rates, and credit approval. Imputing all information on computer software. Setting up appointments with customers to come and purchase vehicles. Greeting customers as they arrive and setting them up with sales representatives. I was the top consultant for over 8 months.
Reason for Leaving: Offered more money elsewhere.
Metro Title Agency January 2002- May 2004
7055 N 67TH Ave. Phoenix, AZ 85382
Duties included reception work, running the front office, copying, typing, working with Word, Excel, Office, and interoffice programs. Putting together title documents, underwriting, setting up signings for escrow officers, and preparing mortgage documents to be signed. Also office errands, such as lunches, meetings, and corporate gatherings. Greeting customers, serving coffee, water, and guiding them to escrow officers. Organizational skills were very important as well as customer and staff relations.
Reason for leaving: Company went out of business.
Walmart
May 2011- October 2011
Pima and Chaparral Rd
Duties including stocking seasonal merchandise. Setting up and taking down Mods. Tracking inventory, moving merchandise, rearranging new store, pricing merchandise, and customer service.
EDUCATION:
Graduate May 2003
Mountain Ridge High School
High School Diploma
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