Manager Customer Service
Resume:
Lanis Ann Aynes, RPA
Mountain Iron, MN 55768
*****.*****@*****.***
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PROFESSIONAL EXPERIENCE:
Arden Realty, Inc. /General Electric, Woodland Hills, California
Senior Property Manager - 11/06 to 07/12
Promoted to Senior Property Manager in November 2006. Portfolio consisted
of 8 Office Buildings totaling over 600,000 square feet. Responsible for
the management and ultimate disposition of four of these properties. In
2010-2011, I was responsible for management of over $2.5 MM in Capital
Improvements at a 232,000 square foot high rise building including exterior
enhancements such as a complete renovation of the common area courtyard,
exterior mullion restoration and new paint, complete restroom renovations,
new interior paint and carpet throughout, parking equipment enhancements
and upgrades, lighting retrofits, etc. All this was accomplished with an
82% occupancy rate.
Arden Realty, Inc., Woodland Hills, California
Property Manager - 07/98 to 10/06
Responsible for the management of a portfolio of Industrial and Office
properties consisting of 664,665 square feet located in the Woodland Hills
and Calabasas areas. Responsibilities included the following:
. The supervision and management of all building operations
including engineering, parking, security,
and all other contracted services
. The preparation of 13 Operating Budgets, Capital Expenditure
Budgets & Asset Plans
. Lease Administration & Financial Accounting including variance
reports, CAM reconciliations, accounts payables and other
required reporting
. Human Resource functions such as the preparation and delivery of
performance reviews to staff; documentation and management of
personnel records
. Management of Tenant Improvement construction and capital
improvements
. Tenant Relations and event planning
. Responsible for the maintenance of the Asbestos O&M Manual and
annual required tenant notifications
Cushman & Wakefield of California, Los Angeles, California
Property Manager - 09/97 to 07/98
Responsible for the management of a 21 story, 412,000 square foot high-rise
building in Downtown
Los Angeles. Responsibilities included the following:
. Supervised the performance of the administrative, engineering,
security and parking staff. Maintained personnel records and
prepared payroll for union and non-union employees. Responsible
for the operations and supervision of janitorial, security,
landscaping and all other contracted services.
. Lease administration including lease abstract preparation; move-
ins/move-outs; tenant improvements; space planning meetings with
tenants. Tenant relations; promotional event coordination,
building/property inspections.
. Assisted in budget preparation and administered expense
reconciliations and escalations; rent statements; collections
and financial accounting. Prepared various financial reports.
. Prepared Leasing proposals and Lease Agreement documents as well
as Lease Addendums and Amendments; interfaced with prospective
tenants and brokers.
. Responsible for implementing and enforcing all building policies
and procedures including fire life safety training and annual
fire drills.
Koll Management Services/CB Richard Ellis, Los Angeles, California
Property Manager 05/96 - 09/97
Managed a 23-property portfolio totaling approximately 400,000 square feet
consisting of office, retail and industrial properties.
Major responsibilities included the supervision of deferred maintenance and
liability reductions. Other duties included:
. Contract administration and supervision of all maintenance and
repairs including capital improvements and minor
Tenant improvement construction;
. Enforcement of all lease provisions including rent collection;
preparation and service of default notices and the retention of
legal representation; CPI rent increases; percentage rent
reports; CAM reconciliations; NNN expense bill backs and
escalations
. Financial accounting, such as the approval and processing of
accounts payables and receivables; monthly operating report
preparation; variance reports and annual budgets.
Coreland/Donner, Sherman Oaks, California
Assistant Property Manager 05/95 to 05/96
Assisted in the management of approximately 12 properties, consisting of
office, retail and industrial type properties. Responsibilities included
managing the day-to-day operations of these properties including:
. Supervision of on-site maintenance and security personnel;
responded to tenant service requests and coordinated repairs
with on site-staff and vendors; obtained bids for repairs and
prepared purchase orders;
. Administrative duties included the enforcement of all lease
provisions, including insurance requirement compliance; lease
analysis for determining tenant/landlord responsibilities; CPI
rent increases; CAM reconciliations and the composition of
tenant related correspondence and monthly reports.
Tishman West Companies/Insignia Commercial Group, Los Angeles, California
(10/91 to 03/95)
Office Manager (12/92 to 3/95)
Administrative Assistant (10/91 to 12/92)
Managed the corporate office. Responsible for regional office management
functions including:
. Supervision of the administrative support staff including
performance appraisals and workload distribution;
. Human Resources functions such as payroll administration,
maintenance of personnel records, company benefit interpretation
and enforcement of company policies and procedures;
. Vendor contract negotiation, planning and coordination of office
functions and special events, interface with clients, vendors
and building management. Responsible for tracking reporting
requirements with property managers;
. Accounting, including the approval and processing of invoices,
supply orders and petty cash maintenance
. Responsible for all day-to-day activities of the Senior Vice
President's office
Education/Accreditations:
( Pierce College- General education courses
( Santa Monica College - General education courses
( UCLA - Extension Program Business Administration
( BOMA -Real Property Administrator (RPA) designation obtained in
2003
( Served on the BOMA SFV Regional Committee (2006-2009)
( Completed many Real Estate related seminars and training on
topics such as Disaster Preparedness, Indoor Air Quality,
Leadership, Customer Service, Sexual Harassment, etc. Attended
the annual IREM Conventions and BOMA Real Estate Summits and
Forecast Meetings
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