Customer Service Administrative Assistant
Resume:
Linda Parke
Alvarado, TX. *6009
acc7or@r.postjobfree.com
Profile: I am a motivated, personable business professional. I am diplomatic and tactful with
professionals and non-professionals at all levels. In addition, I am accustomed to handling sensitive,
confidential records and demonstrate a history of producing accurate, timely reports. I am flexible and
versatile – able to maintain a sense of humor under pressure. I stay poised and competent with a
demonstrated ability to easily change from one task to another and still complete all tasks assigned. I
heavily thrive in deadline-driven environments. I have excellent team-building skills.
Skills Summary
Front Office Back Office Customer Service
Medical Assisting Medical Coding Dispatch
Accounts Receivable Management Computer Savvy
Scheduling Written Correspondence Report Preparation
Professional Experience
Report Preparation: I was responsible for the preparation of Quarterly Reports submitted to the
Commonwealth of Kentucky – Dept Transportation
Front Office: I met and greeted all customers & Vendors that came into the office. Checked in
patients, verified all information, and made copies of any and all documents needed for physician.
Answer Phones and either schedule appointment, change appointment, assisted patients with any
and all needs
Back Office: I administered Blood Pressure, Temperatures, assessed why patient was there and
made notes for Physician – if needed ask patient to get prepared to see Physician by disrobing.
Cleaned rooms and changed table paper in preparation for next patient, performed x-rays, injections,
blood draws and labeled to go to lab
Medical Coding: I attached correct CPT Code for diagnoses
Management: I have managed up to 20 Employees (Convenient Stores, Motel, and Office)
Accounts Receivable: Collections, Write Offs, Customer Refunds, Posted Cash, Made Account
adjustments
Dispatch: I answered drivers on the radio and assisted them with information that they needed to
complete their sanitation routes. I closed and printed route sheets.
Written Correspondence: I formulated Correspondences that needed to be mailed to customers
about different issues, used Word or Word Perfect
Customer Service: I assisted all customers that called in with billing issues, service issues, New
Services, basically anything that the customer needed. Processed payments with Visa, MasterCard,
American Express, check over the phone, Sold new service Commercial and Residential. Assist
Agents with billing issues, quoting changes to be made to policies.
Data Entry: I performed very heavy data entry numerical and alpha
Employment History
TOWER HILL INSURANCE GROUP - June 2013 to Feb 27, 2014
881 Corporate Dr – Lexington – Ky – 40509
Agency Services Representative
ALLIED WASTE - August 2005 to April 2013
2700 Winchester Rd – Irvine – Ky – 40336
Administrative Assistant Scale Operator – Customer Service – Lead Customer Service –
Accounts Receivable
Worldwide Staffing - March 2005 to July 2005
2150 Todds Rd – Lexington – Ky – 40505
Administrative Assistant
Tower Hill Claims Management - September 2004 to February 2005
Alexandria Dr – Lexington – Ky – 40513
Customer Service – Lead Customer Service Representative – Administrative Assistant
Specialty Vehicle Manufacturing- July 2002 to August 2004
Springfield – Missouri
Accounting Clerk – Purchasing Manager – Accounting Manager
United Services - 1993 to 2003
1721 Highway 60 – Ozark – Mo
Co-Owner – Office Manager
EDUCATION
Irvin High School – El Paso – Texas - 1974 to 1977
Graduated – Diploma (GPA 3.0)
Academy for Medical & Dental Assistants – Irvine – Texas - 1980
Medical Assisting
Graduated – Certification (GPA 3.4)
PERSONAL REFERENCES:
Kelly Green
Sherry Bowling Holstein
Pastor Butch Payne
Home Phone 859-***-****
Cell Phone 859-***-****
LETTER OF RECOMMENDATION
Sherry L. Bowling Holstein
8723 Lawrence 2082
Mt Vernon, Missouri 65712
acc7or@r.postjobfree.com
To Whom It May Concern:
Please allow me to refer Linda Parke for the position you are seeking. Linda came to work for me at Specialty
Vehicle Manufacturing Inc in July 2002 and worked for until I left the company in April 2004 due to health
related problems. At the time she was hired, I was seeking an Assistant for myself within the Accounting
Department. Linda excelled in every duty she was assigned. She is a quick learner, a very motivated self starter
and most of all she gave the Company 110% each and every day. Linda is dependable and will do whatever it
takes to get the job done correctly. She is a pleasure to work with and would be an asset to any environment. For
a period, Linda was transferred to the Purchasing Department and successfully transformed that position into a
very organized, time saving, cost reducing portion of our business. Even after transferring back to the
Accounting Department she was still required to work with the Incoming Purchasing Agent daily because of the
Accomplishments that she had made while in that position. She has a level business head on her shoulders and a
knack for that type of detail. I also would like to add that while working at Specialty Vehicle Manufacturing she
also assisted in the Operation of her Husband’s business so her day was not done when she left the office but I
never had to worry about whether she was going to be in the office at her scheduled time and perform her duties
as expected with all the detail that anyone could ask for. She has a lot of life experience that she brings with her
that allows her to adapt easily and quickly. I personally could not have stepped out of the Accounting
Department and into the Purchasing Department and performed as she did. If you are seeking a loyal
trustworthy employee who is committed to the success of your company, then I would highly recommend Linda
for that position. If I may be of any further assistance or if you should have any further questions about her
service with me, please feel free to contact me at the address, phone number or email address included in the
heading of this personal and professional Letter Of Recommendation.
Regards,
Sherry L Bowling – Holstein.
Contact this candidate