Quality Manager

Shahram Hamraz

PMP, M.Sc. Ind. Eng., CQM/OE, CSQE

BS Industrial Engineering –MS Mechanical/Industrial Engineering

ASQ Certified Quality Manager (CMQ/OE) – ASQ Certified Software Quality Engineer (CSQE)

Lead Auditor of ISO 9001, ISO TS 16949, ISO 14001, EFQM

*********@*****.*** Phone 604-***-****

Construction Management

More than 10 years hands-on experience and managing Construction/industrial projects

BCIT Auto Desk, and VCC Interior Design

WORK EXPERIENCE

Construction Manager July 2013 - present

Renoovoo–Vancouver, British Columbia, Canada

• Managed several construction/renovation projects including commercial and industrial projects.

• Project Management service to monitor project progress

SQE/ Project Leader of Supplier Assessment April 2012 - 2013

Westport–Vancouver, British Columbia, Canada

• Developed and implemented a new model for System and Process Audits.

• Worked with purchasing, operations, engineering, and multiple suppliers to develop and implement

supplier quality plans and process controls to improve supplier performance.

• Led design and specification reviews, and applied manufacturing principles to determine

manufacturing risk factors and impacts to cost and quality.

• Supported Supply Chain Buyer and Westport supplier evaluation and qualification protocol.

• Performed APQP activities and PPAP’s, and developed multiple Supplier Quality Plans.

• Identified manufacturing and quality risks for supplier products and developed corrective actions

for containment and preventative actions to reduce opportunities for failures.

• Reviewed Non-Conformity Reports raised by quality inspection or incoming inspection

and proactively worked with suppliers to resolve quality issues using 8D methodology.

• Reviewed supplier quality programs for CSA B51 and ASME Section VIII Div 1 Boiler and Pressure

Vessel Code, and Caterpillar, Hyundai, and Volvo automotive quality programs.

• Developed quality specifications for pumps, tanks, injectors, and auxiliary components.

• Monitored metal forming, welding, machining, plating, and painting operation processes.

SQE Jan 2011 - Feb 2012

Honeywell–Vancouver

• Performed supplier evaluations, part approvals, and New Product Introduction (NPI).

• Led APQP, PPAP, and re-qualify parts as part of supplier transition projects through HOS

• Worked with Engineering, Quality Assurance, and suppliers to adjudicate quality issues,

recommend corrective actions, and follow up on supplier corrective action reports.

• Led issue resolution and root-cause analysis processes associated with supplier quality issues.

• Conducted internal audits and external supplier audits with purchasing personnel.

• Coordinated customer Product Audits, Process Audits, and Compliance Audits.

• ESD-Electrostatic discharge auditor.

• Data analysis and PPM metric projects to improve product quality and exceed AOP.

Project Manager 2008-2010

Surtec/Scientek/Crystal Palace Systems – Greater Vancouver, British Columbia, Canada

Manufacturers of steel enclosures, medical devices, hospital and laboratory equipment.

• Deployed ISO 9001:2008, CSA A660, OHSAS 18001, ISO 14001:2004 and Green house gases

ISO 14064:2006, and ISO TS 16949.

• Prepared Inspection and test Plan (ITP), Based on SNC Lavalin, Shell, CH2MHill, Magna IV,

Siemens, Suncore and Takraf requirements

• Optimized process flows using Lean Manufacturing techniques including 5S.

• Prepared Work Guidance Procedures.

• Coordinated projects. Used Microsoft Project and preparing scheduling for all of projects

• Implemented product standards and liaison with Intertek(Certification Body).

• Reviewed all documents from the bid level and prepared all related procedures.

• Prepared welding procedures based on American Welding Society (AWS) and Canadian Welding

Bureau (CWB) Standards.

• Prepared NDT, NDP, and Non-Conformity procedures

• Liaised with international customers in Canada, the U.S, Germany, and Chile.

• Prepared customer specific Quality, Environmental, and Safety plans and procedures.

Quality Manager 2007-2008

Top Kitchen Inc., Vancouver, British Columbia, Canada

• Defined and implementedQuality Management System/ISO 9001

• Defined B.O.M and worked with 20-20 design software, AutoCAD 2007, and SolidWork

• Prepared audit plan and conducted internal audit

Senior Quality Engineer – Supplier Quality Engineer 1999- 2006

Supplying of Automotive Parts (SAPCO), Tehran

• Implemented QS 9000, TS 16949, ISO 9001:2000,ISO 14000: 2004 and OHSAS 18000(IMS)

• Participated as an Internal Auditor of ISO 17025

• Managed three Six Sigma type

• Implemented EFQM 2003(European Foundation for Quality Management). Model is similar to

MBNQA (American TQM Award)

• Used management and quality tools such as, FMEA, SPC, MSA, SQA, APQP, CRM, COQ.

• Defined and implemented Supplier Quality Assurance (SQA)

• Reviewed and processed Non-Conformance Reports (NCR’s).

• Initiated root cause and corrective action requests, followed-up, and validated corrective actions.

• Coordinated supplier audit schedule.

• Maintained and audited the approved supplier database.

Quality Management Lead Auditor 2003- 2005

British Standard Institute (BSi), London, England

• Audited companies and recommended taking ISO 9001:2000 Certificate

• Checked all company procedures and work instructions

• Deployed Compliance Audit

• Successfully issued more than 12 Certificates in 12 different companies

EDUCATION

Master of Science in Industrial (Mechanical) Engineering 2003

Tehran University – SYSTEM MANAGEMENT AND PRODUCTIVITY

Bachelors Degree in Industrial (Mechanical) Engineering 1999

Sharif University Of Technology, Tehran, Iran

CERTIFICATIONS

Project Management Professional (PMP)

ASQ Certified Quality Manager (CMQ/OE) - American Society of Quality2009

ASQ Certified Software Quality Engineer (CSQE)

International Approved Lead Auditor(IRCA), ISO 9001, ISO 14001

Autodesk Associate Certificate (AutoCAD 2007, Solid Work 2006) British Columbia Institute of

Technology (BCIT), Vancouver, BC 2006-2007

APEGBC, P.Eng.in-progress since 2011

Lean Six Sigma Black Belt

SKILLS

PMP, Project Management Professional

AutoCAD 2007 Level1 & 2(BCIT) and SolidWork (BCIT)

Interior Design, Vancouver community college

Lead Assessor of EFQM 2003(European TQM Model)

Lead Auditor: ISO 9001:2000, ISO 14001, OHSAS 18001and ISO TS16949

ISO 17025 Internal Auditor

Electrostatic Discharge (ESD) Auditor

Lean Manufacturing and Lean Six Sigma Expert, Kaizen, 5S

Extensive knowledge of AS 9100C

Good knowledge of PCBA electronic components / logic and troubleshooting

CAD/CAM, Minitab, Oracle, SAP, SYSpro, ClearQuest, DMTS, PDMS, Siebel Software

Statistical process control (SPC) specialist and management tools specialist (FMEA, PFMEA, GD&T,

SPC, MSA, DOE, APQP, PPAP, Value Engineering and CRM)

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