Customer Service Manager
Resume:
TANESHIA R. CLACKS
***********@*****.***
***** ********* **** .*** *** KATY, TEXAS 77450
Employment Objective
To obtain a challenging and rewarding position that allows me to do my best. To obtain skills and
customer service experience for a company that offers opportunities for advancement and growth.
Highlight of Professional Skills
• Skilled in the use of the following programs: Microsoft Word, Excel, Access, and Power Point
• Ability to operate all office equipment including copiers, typewriters, 10 key, multi line phone
systems, and facsimile machines.
• Excellent verbal and written communications, customer service, and organizational skills. Friendly
and very effective in working with a variety of people of varied backgrounds and temperaments.
• Able to work well independently and manage multiple responsibilities and projects.
Professional Employment History
Security Finance – Katy, TX 2010 2013
Manager – Provide quality customer service to customers, accurate data entry of new loans,
payments, and General Ledger items. Process lending related payments, disbursements, payoffs
and general ledger; respond to payoff requests and prepares payoff documentation; new loan data
entry; monitors NSF checks and exceptions reports; perform quality reviews of consumer loans;
balance daily work and filing correspondence; researches and responds to requests for information.
Contacts delinquent, charged off, or high risk customers in order to secure payment and determine
reason for delinquency on accounts. Work with customer to establish full balance repayment plans
or settlements. Works an established list of accounts on an automated collections system. Resolve
routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and
methods.
JPMORGAN CHASEWORK TEMP SERVICE Monroe, La 2009 2010
Home Lending Department – Provide quality customer service to customers over the phone.
Process lending paper and we had to send copies of their contract to the customers once the loan
was paid in full with the company. We researched and reviewed information dealing with the
customer’s mortgage loans. Lending Porter System is how we looked up customer account.
MANPOWER TEMP SERVICE Monroe, LA 2005
2009
TANESHIA R. CLACKS
***********@*****.***
21101 KINGSLAND BLVD .APT 323 KATY, TEXAS 77450
General Office Clerk – Provide information to the customers, I had to filed paper by the account
number on the folders, and I had to scan folders before being filed. I answered all the incoming phone
calls as they came through than I had to transfer phone calls to other work areas in the building .
Sonic Drive Inn Bastrop, LA 2002 2005
Breakfast Manager Trained new employees on their first day at work. My Duties included during
daily deposit, during supply orders for the company. I open and closed the store when needed. I had to
handle long sum of money at time. I had to pick up bank bag and make nightly deposits. I had to deal with
the customer when they had a problem. I assisted with the meal, preparation, service and cleanup. I
Attended Safe Serve Training
Sonic Drive Inn –Bastrop, La 1998 2002
Carhop/Crew leader I provided the customer with their meals on skates, and I took care of the
customer one on one whenever they needed anything. I had to deal with safety boxes when I had
to count the money for that shift. My duties didn’t stop there I had to give out orders to the other
employees, and I had to make sure they duties where done before the shift ended.
Education and Training
2003 2004
Bastrop Beauty School – Bastrop, LA Licensed Cosmetology
1995 1999
Bastrop High School Bastrop, La High School Diploma
2010 Security Finance Assistant Manager Training Certificate
2011 Sercurity Finance Senior Assistant Manager Training – Certificate
2011 2012 File Tax Class Certificate
2012 Sales / Collection Class Certificate
2012 2013 Manager Training Certificate
2013 Pro Scan Class Certificate
References : Upon Request
TANESHIA R. CLACKS
***********@*****.***
21101 KINGSLAND BLVD .APT 323 KATY, TEXAS 77450
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